1. American Red Cross

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    Waltham, MA

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    13 years ago

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    Boston Driver's Ed

    Boston Driver's Ed

    (65 reviews)

    Overall Good Experience! I signed up for the 2-hour + road…read moretest package. If you are an experienced driver or licensed internationally I would highly recommend this package. They teach you how to take the road test and YOU WILL PASS! Customer Service: if you want decent customer service immediately ask to speak with Ruth. No one else was helpful. I work 8:30am-5:30pm in downtown Boston and with every other receptionist I couldn't get any lessons for the following 4 weeks. Slots magically opened up when I spoke with Ruth. She was able to schedule me on a Sunday and at 5pm on a Friday. And when you sign up for a lesson there is no confirmation email or text. You just have to remember when your test is and hope that you're correct. My first lesson was with Alex and he was great, very talkative but great. He clearly knows what he's teaching and he wants you to succeed. My second lesson was with Z who was also very good. I was his last lesson of the day and he was not as attentive as Alex had been. It was clear that he had formal training and knew what they would be looking for on the test. The one frustrating thing was that they both teach different and it would be nice if all drivers taught the same tips and tricks. You take the road test with another person and an instructor in the back seat. It's really short and quite easy.

    My son had his "supposed" driving test today at 7:00 am in the morning in Braintree. It didn't…read morebegin until 7:30 am. We live about an hour away without traffic. We were there early since they sent him a notification (first come first serve). We were by 5:45 am. Once they arrived they started to setup "tests" in the parking lot of the RMV in Braintree which was closed. My son was then tested in their Driver's Ed car primarily (90%) in the parking lot. I watched as they asked him to perform parallel parking, signaling, and a 3-point turn. The person who was testing him (which we don't know if they are a RMV representative) failed him for a 3-point turn because (he was too far to the left of the cones". Why would cones positioning matter when a 3 point turn is executed to have you make a left toward the curb, and then reverse far enough to pull forward again to drive to the opposite side of a road. Again, this test was performed in a parking lot, not on a street where you can observe proper execution of a 3 point turn. While at the so-called "test", my son found out that of the 25 odd people there, they were all re-testing because they had failed the first time. Scam is written all of this operation. In addition to this charade of a test, he was supposed to have had a hour driving practice in the car he would be tested on August 5th. Instead we only received 30 minutes due to the company not specifying that for practice driving in their vehicle he *must* have a printed copy of his permit. We wasted 30 minutes discussing why this was necessary and then finding a UPS where we paid to print out a copy of the permit (which was on his phone). This company repeatedly did not respond to emails or calls leading up to the practice driving or the "test". The owner John stated that he had to fire his office person because she was not doing her job. Problem is, once he told us this, he didn't remedy the situation. In total I spent $250 and are not *any* closer to my son having his license. I will be reporting this company to the Mass Attorney General's office.

    American Red Cross - nonprofit - Updated October 2026

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