When I arrived the front desk team was attentive and checked us in quickly. We were shown to an…read moreexam room and told someone would be in shortly. We were in the room for over an hour without being acknowledged or helped. While waitin I heard someone discussing what they had done the night before. Someone else on the phone talking about a real estate deal and last someone sharing their feelings about working Sunday. Disappointed with the lack of help, I chose to leave and go somewhere else where I received excellent care for my pet. Disappointing as I had to use them in the past and had a great experience.

We took our elderly dog here in the middle of the night to help him pass onto the next life. They…read morewere so compassionate, extremely helpful and kind. They have a room that they set up for saying goodbye that could not be more comforting. This is the place to go if you are looking for a good experience saying goodbye to your pet. It is also reasonably priced, we called around a lot.

10/10. We had a medical emergency for our chicken, Muffin, and even though this vet clinic doesn't…read morespecialize in exotic animals, they went absolutely above and beyond to provide loving care to our chick. Doctor Park and Doctor Nikki H were the two with us most of the time and they would make sure we had a nice comfortable room, snacks, coffee and even coloring books and pencils for my toddler. They certainly could've done their job and we'd have been satisfied, however their passion for care of (any) animal clearly showed in how much effort they put in to our visit. You'd have thought we were their only patient in the office! And when you have to take your pet to an ER you're already on edge and stressed and they did everything in their power to help ease ours. I highly highly recommend and if we ever do need emergency care, this is the place we will be - and I recommend the same for everyone else. Thanks so much!

Dr. Claire exceeded expectations!! She was so sweet and smart and educated me on my cat Kiki's…read moreasthma. She answered any questions I had and gave me some print outs and very valuable information. Most pleasant visit I've had with my Kiki at the ER! She made me feel a lot better about Kiki's condition and calmed my nerves about her behaviors. I went home feeling calm and at peace knowing my girl is gonna be just fine.

This place is clean, well stocked and very professional. From the check in, weighing of our dog,…read morevet tech and veterinarian every step was exceptional. As we are moving to another country the veterinarian and staff researched the proper protocols and verified with me every step to Ensure our dog would not be quarantined. Costs were reasonable and a timeline set to accomplish my goals. I give a 5 star rating for exceptional experiences. If your pet has need of a veterinarian I recommend this office for a smooth and friendly experience. Conveniently located right behind the Walgreens of downtown Caste Rock.

Our family has been going to Blue Spruce animal clinic for almost 10 years now. They are under new…read moremanagement now. The old management team and doctors were the most amazing people we have ever encountered helping our pets. They were hands-on and genuinely loving and caring to the animals as well as the owners and they didn't overcharge or over bill. During the Covid season, our family had to put down one of our dogs. The vets were the absolute kindest and allowed us and our masks on to be in the room. A new team of doctors and management has taken over I am not at all pleased. They did tests on one of our dogs without talking to us first as to what tests would be done and at what cost. I walked out with an extremely high bill. I was told I could have a free check up in one week and they found something else to charge me for without even asking again and then wanted to throw a shot for $70 for who knows what and then more pills to take. They do tests and they do not tell you how much the tests are. I'm very disappointed in the direction that Blue Spruce animal clinic has gone because we really did trust the previous doctors.

The team at VEG are our heroes. Our English Bulldog became very sick one night and we had to bring…read morehim in at 4am. The vets and techs immediately began to help and diagnose, which included a clear treatment plan, and eventually surgery, all of which were necessary to save our dog. Dr. Thaeder, Dr, Martic, Dr. Schultz, Alexis, Sam, Becca, Kim, (and several others I'm undoubtedly forgetting) saved our dog in the most impressive, transparent, and compassionate way that I never knew existed. We witnessed every step of the process to diagnose and restore our dog's health. If you want to stay all night with your pet, you can. If you want to watch their x-rays, they have a window for that. If your pet needs an operation, you can observe that from a window if you want. If you need a private room, there are several. Apart from the deep knowledge and passion these vets clearly have, they treated our dog like a member of their own family and he clearly fell in love with them. He's already getting back to his ornery self each day, and we are so grateful!

About a month ago I experienced the heartbreak of having to put down my beautiful dog. He was…read moreactually my daughter's dog, but she left him behind when she went off to school. He became very ill very fast. I found him in a bad state when I came home from work, and I ran him to VEG. The staff was immediate to begin care for him. They were loving, caring and attentive. This all occurred just after I found out about an urgent family emergency that happened out of state. My heart and mind were racing. VEG did everything they could to help my tiny friend. They kept him overnight and did everything they could to save him. I cannot say enough about the level of care, professionalism, empathy and sincere compassion they had during this very awful time. I still have not been able to go back there to thank them in person. I don't even have the proper words to express my gratitude for their care.

There's something special about the staff at this particular location. They seem both full of…read morepassion and purpose when it comes to caring for one's four-legged family members. We've never had issues with billing here, and I think the pricing is more than fair given the area this business is in. Appointments are a breeze to schedule and parking just outside is in ample supply. I definitely recommend trying it out the next time your fur baby is in need of some help with heart.

Great first experience for our little skittish pup Sami. Dr. Jamie is very personable and showed…read moretrue care for Sami. She took the time to let Sami warm up to her (by actually sitting on the floor to get to her level); asked about her health and nutrition habits allowing us time to give intput and ask questions. Exam was so thourough and took so long that my husband and I assumed something was wrong. The office is clean and the staff is friendly and efficient. Highly recommend Dr. Jamie and her staff.

We have an old community cat that the whole neighborhood loves and takes care of. She recently had…read morea open sore and very sick, it looked like it was her time to go. I took her to Good Vet thinking I had to put her down, well the Vet was wonderful and gave her a antibiotic, fixed her sore up and told me the "She" was actually a "He," after 16 years and taking her to three other vets this vet properly sexed Her, sorry Him!!

I have a recent particularly good experience I'd like to review. My cat started getting mats in…read moreher fur that went all the way down to the skin, which my background in accounting did not prepare me for. I called goodvets and they got me in that same day, and it just took one skilled vet tech (Isabel) and $50 and every bit of the matting was taken care of and my cat looks like she feels much more comfortable. It would have cost more if she'd had to be sedated but as of today, that was the cost for saving me additional weeks of wasted effort and an angry cat.

Seems incredibly incompetent and the pricing is super high. My dog need surgery so they…read morerecommended. Turns out she didn't need it after all. The surgery area looked like a elementary school student did the work. Frankenstein comes to mind. You've been warned.

Great people. They take really good care of our dogs and cats. The checkin…read moreladies are super nice. The techs are very helpful and friendly.

I've had a fantastic experience so far with this center. When my cat had a mass discovered by our…read morenormal vet, we were referred here for CT and surgery. Throughout the process, everyone has been both personable and professional. Everyone in scheduling and reception is prompt and efficient while also being very kind and understanding. Vet tech Amanda and Dr. McDevitt have both been outstanding on the clinical side. Costs were explained and broken down by procedure. The team has called and texted with updates on my kitty so that I am not just sitting in my worry. They are so knowledgeable and so kind. When it turned out to be a tumor, they helped comfort me while laying out all options. I've been nothing but impressed with this center since this ordeal started.

DO NOT GO HERE UNDER ANY CIRCUMSTANCES!!!!!!! My dog had some torn sutures and our primary vet…read morewas out of town . So I made the mistake of going here because it was 11pm. They bandaged up the wound, kept her overnight, gave her some antibiotics, and charged me $2100 and sent us home. The bandage fell off 2 hours later so I went back to get it fixed. They left me in a room for over two hours and I eventually left with to find another vet who might take accountability for terrible service that charges criminal amounts of money once they have you. DO NOT GO HERE under any circumstances!!!!!!!!

This was an amazing experience from booking an appointment, communication before appointment,…read moreactual appointment and then after! I emailed on a weekend, asking about pricing. They emailed me back first thing Monday morning, providing information. They followed up with a text to see if I wanted to move forward and when I said yes they called. I was able to get in next day! The evening before I set up my portal account and sent my pups records. On appt day, we were greeted so warmly, like they already knew us, and placed us into a private room. I had a nice chat with a vet tech while she asked questions, and 5 mins later we were with the Dr! He sat on the floor with my nervous pup, got to know us and then took her back for assessment. He avoided intrusive procedures, rather offering less expensive alternatives and gave an over all heath assessment. They checked me out and the cost was very reasonable. While on my way home, they texted lab results that my pup was healthy and good to go! I am so happy I found Hess Ridge. You can tell they love what they do and care to build relationships with you and your fur baby.

Dr. Skarie and his team are absolutely amazing! I was in…read moretheir office earlier this week with two of our dogs for their annual wellness exams and vaccines. One of the vaccines was out of stock and scheduled to be delivered later that day. Dr. Skarie truly went above and beyond by offering to have one of his technicians come to our home in Elizabeth to administer the shot -- saving me a return trip to the office. That level of care, thoughtfulness, and dedication is so rare and deeply appreciated. You won't be disappointed trusting your family pets to Hess Ridge Animal Hospital. Thank you, thank you!

We were referred to CVSG for an urgent surgery needing to be performed on our pup and no local…read morespecialists were available for several days and he didn't have that long. Our Internal Medicine specialist referred us here and had spoken with them earlier and they were ready for him whenever we got there. He and I drove up from New Mexico and arrived in the middle of the night (about 1:30am). Everyone we spoke with was super kind and the doctor on call was knowledgeable, patient, and explained everything to us and what we could expect. While the overnight receptionist made for a very bumpy experience in getting deposits and being able to explain what I was signing, everything else about our visit here was nothing short of fantastic and our boy would not be here if it wasn't for them. He went into surgery later that morning and while they did forget to call us before they went in, I spoke with the surgeon afterwards who shared all the details of how everything went. He was hospitalized for several days and the morning and evening updates along with daily visits I had a lot of interaction with the staff. There were a few times when I was visiting him where I felt like they may have forgotten about me but they do get extremely busy when multiple emergencies arrive. Every single doctor was nothing short of amazing. Dr. Bush, Dr. McEntire, Dr. Wigley, Dr. Sender, and Dr. Ineson - thank you doesn't seem to be enough to express how grateful I am for the care that was provided. It wasn't cheap but I didn't feel that their prices were gougy in the slightest when compared to other emergency vet care places.

So impressed with the care and concern we received. I took my little dog in around 8:15pm on a…read moreFriday for a perceived potential emergency. We were seen right away and our dog was taken back right away (I know we probably came at a lucky time). Every single person we interacted with was AMAZING. I felt so comforted and so validated for bringing him in. I forget our check-in employee's name, but she had cropped/shaved hair and was so warm. Mackenzie our tech was THE BEST - made me feel like a not-bad pet owner and took extra time with us. Dr. McIntyre was very thorough with me and answered all my questions. I can't tell you how night and day better I felt. Super clean facility, and I truly can't say enough about how great and compassionate the care was.