I'm not sure where to begin. Joined hoping it would be a better experience than the last vet we had registered with, but sadly is was actually much worse.
Reception staff are unfriendly, un-professional, unorganised and and unsympathetic. Took almost two weeks to get some test results back, after having to call every other day. Even longer almost 2 months and still waiting, to get the insurance claim correct. And Today have just been in, after calling for 3 days to get a written prescription for life saving medication for my Dog who has addisons. ( get it online as is much cheaper than the vets). Only to be told after waiting, oh you have to have this really expensive blood test before they can prescribe, even though he is not due one. Absolute time wasters, I could have arranged an appointment if they had just told me this, the 4 times we had called earlier in the week.
I've never actually met the vet, due to covid. Which is concerning as it would be nice to meet the persons' who are to be looking after your beloved animal. Even at the last vets who in hindsight, compared to this place, came out to meet us. You wouldn't leave your child with a stranger, so why are they unable to take a few minutes to come meet you?
If you want to be greeted by an incompetent front of house staff, pay a lot of money, and have to call repeatedly to get answers, then by all means, this is the place for you.
Registered at a new vet today, reception staff were very helpful so fingers crossed, 3rd time lucky :) read more