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    Pets at Home

    4.3 (4 reviews)
    Closed 10:30 am - 4:30 pm

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    Croeso Veterinary Hospital - Reception

    Croeso Veterinary Hospital

    (5 reviews)

    Croesco Veterinary Hospital is an exceptionally busy veterinary practice that inhabits a large…read morebuilding on Witchurch Road in Heath. They are essentially the only veterinary hospital in Cardiff, offering comprehensive health care to domestic animals. The Hospital is equipped to the highest standards and has its own x-ray development and laboratory facilities which means that diagnoses can be made rapidly, minimizing the distress to the animals being treated, and can obviously save lives where conditions could prove fatal if not treated immediately. Thy also have on-call residential nurses to look after animals that require overnight convalescence after operations have been performed, or who need to be monitored for other reasons. They have a few off-road parking spaces out at the front, but there's also a large car park at the rear. All pet owners should know about this hospital. It is definitely the place to take badly injured pets after road accidents, and other potentially fatal traumas. They also own the Penarth Pet Health Centre in Penarth.

    What might one want of a veterinarian? That he takes care of your animal? That he's professional,…read moreaccessible and responsive to your personal needs? That he engages with you, his client? That he provides value for money? Were I to score Martin Francis on this basis, even a bit harshly, it would go tick tick tick cross. He's always been spot on with diagnosis and treatment, even sending me home without charge when in a panic I'd dragged our wee terror there with a limp caused by him crashing through a fence, but as it turned out with an immediate visual inspection he'd only got a dead leg so CALM DOWN. He likes the fact that our dog is all bluff and bravado befitting a Jack Russell cross but in fact he's delicate like a little flower - aw poor puppy dog - 'cos he's got allergies and sneezes a lot and over grooms - it's not his fault, he's unhappy because he's uncomfortable so we give him hugs. Ahem. You might guess he humours our misguided anthropomorphic projections whilst remaining pragmatic and reasonably (and proportionately) didactic. However, there's something galling about forking over £50 for a check up for him to simply write a prescription for more steroids (another £6) which all takes a matter of 120 seconds and costs him no more than a green-lipped mussell flavoured doggy treat (most dogs won't touch 'em, so I'm told) and a bit of cleaning up (puppy loses lots of fur due to his malfunctioning endocrine system as a result of steroid use to combat allergies to grass, pollen, dust and dust mites and dust mite feces and his own hair and dirt and floor polish and carpets and biscuit mites - it's endless). Hence cross at the end of my scoring analogy. Bored? Sorry, I'll put this thing to bed. OK, services great, vet great, parking difficult sometimes but no problem, cost extortionate! But then, maybe we've the only 'roid guzzling allergen magnet in Cardiff and it's our own fault for not taking the shitzu when we had the chance. Cruel fate or not, Martin Francis is still a top quality vet.

    Companion Care

    Companion Care

    (2 reviews)

    This small veterinary surgery is located at the back of the Pets At Home store in Cardiff Bay. Run…read moreby joint partners Henning and Johann, it's not as impersonal as you might expect - considering it's housed within a big branch of a large pet supermarket chain. The partners are also the clinic's two Veterinary Surgeons, and the rest of the team includes a Veterinary Nurse, a Practice Co-ordinator, a student Vet Nurse, and several receptionists. They're a friendly bunch and the surgery seems to be well-kept and well-equipped, with an operating theatre, x-ray equipment, ECG, ultrasound, an in-house lab, biochemistry facilities, an isolation unit, 'hospital wards' (custom built kennels for in-patients), and much more. There's always plenty of parking, as it shares the site of Pets At Home, and they offer promotions such as Pet MOTs for dogs and cats who are 7 and over, and discounts off puppy and kitten vaccinations.

    Awful - a horrible uncaring experience - never again! Found…read morean injured cat on my doorstep at 7am this morning - obviously someone's pet, hit by a car I assume, unable to move its back legs. Called the RSPCA for advice as I didn't know who owned it. Lovely friendly little thing - obviously much loved. RSPCA were fantastic - called me back, gave me a reference number and told me to take it to Companion Care who would take care of her. Took her down at 9.00am to be greeted by total indifference. Didn't examine her, no compassion at all - just complaining that RSPCA may not pay them, and if she needed an x-ray it wouldn't cover the cost. Refused to look at her until I supplied details of the number I had called for the RSPCA. Sat there for 25 minutes with the injured cat and eventually they took her whilst discussing how they could pass her off to Cats Protection. Surly receptionist, disinterested vet.....this place is ONLY about the money and not the care. I actually felt bad leaving her there......would never ever recommend and my dog who is registered there is about to be de-registered - wouldn't give them a penny in the future! Avoid.

    Pets at Home - petstore - Updated May 2026

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