I've lived in the Vetro for 3 years and couldn't ask for a better place, based on several factors: The location gives prime access to the best neighborhoods: Walking distance to the loop, west loop, river north, and south loop. Easy access to ALL train lines, making easy travel to further blue line and redline area. South Wells street has been undergoing major renovations in the last 2 years, and the strip had added many amenities including restaurants, shops, a divvy station, and the highly anticipated Southbank riverwalk. The Riverwalk features gorgeous views on the city, the river, and lush greenery. The building design (inside and out) is a key feature which makes this a class-A building. The architecture of the Vetro stands out as a gem in the neighborhood. Concrete and glass are showcased throughout the building as major design elements and truly evoke a sense of modern beauty. The interior of the building follows these principals, with units displaying highly coveted concrete ceilings and pillars in every unit. Concrete between every unit means very heavy sound-proofing. I almost never hear any of my neighbors which truly feels like a luxury. Common areas are tastefully styled, with high ceilings, contemporary artwork, and modern furniture. The hallways are particularly sexy with dark, dramatic colors, and low-to-floor lighting. The units themselves were thoughtfully designed with floor-to-ceiling windows, highly usable layouts, and amazing views. My particular unit has four 9-foot window panels in every room, flooding the space with light, a split-bedroom layout with a large open concept kitchen/living room, and two huge walk-in closets with custom shelving and drawers. Every unit is outfitted with all the contemporary finishes you'd expect in a luxury high-rise, like hardwood floors, stainless steel appliances, and granite counters. The building amenities are high-end and make my daily living much more comfortable. The building engineer is incredible, reliable, and friendly. He can fix just about anything, which is extremely convenient, and much more economical than any outside service would be. The management team was replaced with a new company several years ago, and the new team is excellent at getting tenant needs completed in a highly efficient manner. Management runs a tight ship, which makes me feel confident in the building's future. The door staff and other maintenance employees are extremely friendly and often brighten up the days of tenants. Other building amenities include 2 private spas with hot tubs and steam rooms, a rentable party room, common areas to relax, and a gorgeous rooftop garden with a water fountain, lounge chairs, and nicely manicured greenery. Overall, the Vetro is a high quality building with stunning design, amazing location, and great staff/amenities. I plan to be here for several years to come. read more

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Property Managers: These people are very adversarial always trying to find ways to charge the residents or blame them for things yet never try to do anything to fix the situation. They act like they own the tower instead of working for the residents as they are supposed to do. Also they operate on a distinct double standard between owners and renters. This is complete BS and not only is bad for the renter its also hurting the ability of landlord to find quality tenants. I have never lived anywhere where I have been looked down on by the property manager when we are paying over $2000 a month in rent. They operate it with that same attitude the property managers had when you live in college slum. Building: We lived there 1 year and in that time the air conditioning for the building went down 2 or 3 times. Hot water 2 or 3 times. All water once. Balcony glass door blew up in a storm. Light bulbs burn out in a 100 hours instead of the 3000 they are rated for indicating electrical issues. The kitchen sink was improperly installed causing water damage into the cabinets. The wall dividing to the neighboring unit is not up to code with only a piece of foam weather stripping dividing the unit causing the ability to hear all conversations, phone calls, alarms, etc.. between the units. So if you come here yes it does look nice on the surface but this will quickly fade and then you will realize that what you thought was a nice building with quality amenities is really just a facade. read more

As I get ready to move out of here, I thought I should write a review. Been here for 3 years. While I like the unit I'm in, I HATE the doorstaff and manager here. I am a resident here, this is my home, which means I should feel welcomed coming home and comfortable in my own home. But instead, I sometimes try to go out to back door just to avoid the doorman. Why? 1. They yell at you. Yes yell. there are several occasion where I supposedly broke "condo rules", like for carrying a chair out the front door (yes, carrying a chair), where I was verbally aggressively yelled at by the power tripping doorstaff. I'm sorry i broke the rule, but you have NO right to talk to anyone that way, esp a resident. 2. They will make your guest feel bad. I have a small maltese and dogs are not allowed to be walked through the front door, only through the back (lame I know). My poor friend staying with me did not know, but she carried the dog in her arm out the door and was yelled at by the doorman. She was so upset and felt really bad..for what? for carrying a small dog through the door, what harm did that do. 3. they charge you, for everything. 300 to move in, 300 to move out, on TOP of a 175 deposit . What does this pay for?! I have no idea. 4. The manager will send you rude and threatening email. One time they sent my landlord a letter saying I threw an unauthorized party (making me look like a horrible irresponsible tenant). When in fact, I did not throw any party. Instead of emailing me first, they tried to charge my landlord for something I had nothing to do with. I had to send "evidence" to prove that I did not throw such party. WTH Summary: I'm glad I rent here, and didn't buy a condo here because just the staff alone will bring the value of this place down. read more

We love Vetro! My husband and I have lived here for 12 years and can't imagine a better location or a more welcoming staff. The building is extremely well managed and maintained. 5 stars from us! read more

I lived at the Vetro for four years. The association was very well organized and always tried to take the entire building population's objectives into consideration: occupant owners, renters, and owner-investors. This is not an easy task considering the regular opposing view points. Management and staff were well run and were always responsive to questions or concerns that I had. The door staff for the most part were extremely friendly, although there was a rotten egg or two that seemed to have attitude problems (those people normally did not last very long). My favorite part of the building though was the cleaning staff. Every cleaning staff member I have ever met at the Vetro was the nicest person I have ever met - no exaggerating. They are great. The building itself is perfectly located in a quiet, yet centrally located part of Chicago. My commute to work was a 5 minute walk. 5 minutes! That is extra time I have every day to spend with friends and family. Oh, and the building is pet friendly. It is true that occupants must bring their pets through the side or back door, and it could be frustrating when occupants first learn this while attempting to enter the front door with their furry friend and are stopped by the front desk attendant, but if you think about it, this is a pretty common sense rule in order to be courteous to non-pet owners/lovers and keep the lobby clean. Overall the building is great. I don't know where all of the negative comments on here are coming from. I guess the internet is just an easy way for people to vent. read more

Hubs and I have been living here for a bit less than three months and we like it OK. Our condo is well appointed with hardwood floors, stainless appliances, granite counter tops, etc. The walls are thick and we never hear our neighbors - but we sure do smell them. Unfortunately, either our neighbors next to or above our master bedroom are smokers and consequently, somehow through the walls our bedroom constantly ends up smelling like cigarette smoke. This is a huge problem for us because we are both asthmatic and have severe allergies. Also, if anyone on your floor is cooking strong smelling food you will definitely be able to smell it in your unit. One of the inconvenient things about this building is that cable and internet services must be provided by RCN, so you can't shop around for a good deal, and since this is a smaller company, there are often outages and problems with service. We have had a technician to our home four times now and our system is still not working correctly. Our internet usually goes out at least once every two weeks. Since this is not a pre-wired smart building, these are problems I anticipate will be ongoing. On the plus side, the front desk employees are all extremely friendly and outgoing, especially Tina, Stephanie, and Edwards. They remember your name, unit number, and are always sure to ask you how you're doing. As for the amenities, they are very, very basic. A tiny gym with 2 treadmills, 2 ellipticals, a couple weight machines, and some free weights. There are also a couple of spas that I've never used. The patio deck is nice, but it is a bit annoying that you can't move the chairs around to follow the angle of the sun! One thing I find a little disconcerting is the lack of major security in this building. I'm used to using a key fob to activate the elevator, but once in the building anyone can access any floor. I don't like this. However, I do like the fact that to get from the garage into the elevator lobby one must use a key fob. I'm not going to get into where there are and aren't security cameras, but I will say that I think there should be more. Overall, this is a nice building but there's not really much to do in the area. It's still pretty up-and-coming in terms of restaurants and entertainment, but thankfully the West Loop is less than a 5 minute drive away! read more

I've lived here for 4 years....and it's been pretty good. Some doormen are really nice (the other reviewer is right about Lawrence!) and some are just more sticklers about the condo rules. You will find that in any building. I have never had any issues with my unit...water and ac runs well. The amenities are nice...private spa/hot tub usage, sun deck, social room, conference/business room. There is a nice convenience store downstairs and drycleaning in the next building over. Sometimes the doormen are not there because they are getting packages, going to the restroom etc. But that has happened very infrequently for me. Overall this is a good building - great for college and professional renters and families too. Quite a range of tenants who all seem to be friendly and enjoy the building. read more

I have lived here for going on 7 years now and have nothing but good things to say. The negative reviews below are the opinion of renters and those who do not feel a sense of belonging or commitment to the building. The amenities are excellent, the door staff are beyond friendly and accommodating. The south loop continues to expand and grow. The Vetro remains a staple and high quality residential condominium that I am a proud owner of. read more

This the most horrendous company I've ever worked with to resolve issues that relate the to staff that is deplorable as well as many of the renters and owners that live in their facilities. If one were to attempt to rent or own at any the properties. Beware! Since my wife and I just moved were glad to write a review that gives you a fair review of the company and building mangers for what they are. In terms of the Vetro, we would highly advise not to use the spa (they have two for male and females, my husband and I witnessed what appeared to be an "Adult" scene being filmed.) A guy carrying a boom Microphone and lighting umbrella into the spa with 6 women, c'mon....... The spa area was closed for a bit however, the residents that were doing this still had access to it! Completely unsanitary. The walls are very thin, I can hear every conversation and many other things.....just beware. Lastly, I was carrying a tiny Yorkshire through the lobby and it made them furious! I was quipped at by the door staff and was completely embarrassed and fined. I'm not sure management understands however it's important to communicate effectively and let people know the rules and work together to resolve small issues. Instead of showing up to work looking as if your shower does not exist you speak to residents while eating like a slovenly animal. Don't move into the Vetro unless management has been fired. read more

The Vetro continues to be an superior building in the South Loop/Printer's Row area. The building is less than ten years old and has been maintained at a high standard. Location is ideal and the building has strong reserves of almost a million dollars ! The building is also FHA certified . View from my unit is incredible. read more

611 South Wells Street in the South Loop...hardly worth the price, the noise and the fees of living here. Not only does the building association charge you $150 to move in items like a new couch or chair (which they explain is to prepare the service elevator aka have the maintenance man lay down a piece of cardboard on the floor) but the morning door person is absolutly terrible and makes me feel very uncomfortable by not being there to open the door by the simple push of a button, but by not acknowledging me 90% of the time. For what we pay as renters and owners you would think the service would be a bit more cordial. Convenience is their worst priority in this building. The internet service is CONSTANTLY FAILING. While writing this review I've been disconnected twice. The tenants have voiced their concern and even taken it upon themselves to work with another company to change this but still, no progress. I was told that At&T would not allow a cable hook up to be put in my bedroom!!!! The owner of the condo had to actually do it himself and even then Dish Network was against giving us a cable box!!!! RULES RULES RULES plague this building and I can say it was my biggest mistake moving to this building. The fitness room is as big as my bathroom and the rooftop deck on the 7th floor leaves much tobe desired. The outside of the building has minimal landscaping and two fountains that are, of course, in nonworking condition. Each floor has a tiny blue bin for recycling and even moving an old piece of furniture from your condo will cost you, yes, you guessed it: $150. As I prepare to move, I sit on my balcony with the banging of the Congress Parkway project giving me a headache that's sure to last for hours, and reflect on what I'll miss here....That's easy, the night doorman Lawrence.That's about it. Think long and hard about moving to this building. PLEASE! read more

I love the building and I love the management team. Nancy and her manager Dean have been responsive and professional, but have also gone above and beyond to hear and address concerns. They make residents feel safe, heard, and valued. Both of them have provided support that show how much they truly care about the safety of their residents. Stephanie (sp?) and Tina provide stellar customer service at the front desk and create a fun, welcoming environment for residents. Javier (sp?) and Jhonny (sp?) are great with all maintenance requests. Overall, I'd say every single person on the management team I've dealt with has been friendly, helpful, and a thorough professional. I'd highly recommend any of them for similar roles elsewhere. The building is well maintained and for the most part, filled with really nice, friendly people. I've been here ~4 years and loved it. I've had only one issue the whole time I've been here and Nancy and Dean took care of it - they're awesome! read more