LONG RANT....LONG RANT....LONG RANT....LONG RANT...
I…read morecontemplated for a few days about writing this....We normally take our fur babies to COMPANION ANIMAL HOSPITAL ...Wednesday afternoon, when our little old lady Boston Terrier, went into seizures, and possibly a stroke, she couldn't move her legs and was having extreme difficulty breathing...We immediately phoned the COMPANION, where she has been receiving treatment for heart problems and such, so they were aware of her condition, and asked to speak to a doctor or if we could bring her over immediately.... The woman on the phone said she would speak to the doctor...she came back on the line and we were told the doctor would not come to the phone and we should take our dog to an emergency animal hospital....I asked the woman if it this was because they were closed...and the response was...."No, we're booked"...I explained again the circumstances and stated I didn't feel our dog was going to make it....again...she stated there was nothing they could do.....This however is what they post on their WEB PAGE....
Emergency & Urgent Care
We have a veterinarian and personnel on duty 5 days a week who are trained and equipped to handle any urgent care your pet has. Emergencies can be things such a poisoning, hit by car, LENGTHY SEIZURES, etc. If you ever feel that your pet needs emergency treatment do not hesitate to call or come in immediately. If possible it is best to call before coming in so that a team member can advise you on your particular emergency........
Obviously, in our particular case, they must have forgot what they advertise....Remember, THEY WERE STILL OPEN at the time. I'm sure they were busy, and I'm sure the "virus stuff" excuse will have some bearing on their response...but the lack of compassion or care they exhibited, just very much disappointed us.
Ultimately, in a panic, we called WILLOW CREEK VETERINARY HOSPITAL, a friend of mine had told me about this place a while ago.....they told us to bring her down IMMEDIATELY FOR EMERGENCY TREATMENT...We had never been there before, but they took us without question....ultimately our little girl had to be let go to fly with the Angels.....However, the concern and compassion and care, the doctor and staff at WILLOW CREEK showed us, have made a lasting impression on us....remember we were NOT their patients...but they treated our dog in her final moments like they had her all her life...
Obviously I am writing this out of disappointment for how we feel we were abandoned in a time of dire medical need by the folks at COMPANION....I am sure there are those that have had good experiences at COMPANION ...I am not writing to sway anyone's belief....merely to vent my frustration...