We had a great first time experience at this clinic- the staff was very friendly. Our wait time and…read moreappointment time weren't to long at all. I appreciate their bedside manner, and the fact that the doctors and techs never once tried to push other services on me. Or up sell me on things I didn't need or didn't come in for was appreciated. They even followed up with a text a few days later asking how our dog was since his vaccinations. I appreciated the care & follow up. We are switching over from another vet in town and this was a great first experience. We will be back.

I'm extremely disappointed with my experience at Heart of Ankeny Animal Hospital…read more We were sold a prevention plan and were explicitly told by the tech that nail trims were included. Both my husband and I heard this, and it was a major reason we agreed to the plan. When our puppy needed a nail trim, I called and mentioned that I had the prevention plan that included nail trims and asked if I needed an appointment. They scheduled me right away. When I arrived, I was told nail trims were not included and would cost $27. This should have been clearly communicated on the phone. Mistakes happen, but there was no accountability and no effort to make it right. When I asked for a refund since the plan was misrepresented, I was now charged $30 for the nail trim because I was "no longer a member" and didn't receive member pricing. They clearly value transactions over relationships. It's unfortunate because Dr. Quinn was great, but the business side is poorly handled. I won't be returning.

Everything is top tier here! From front desk staff when you call, to walk in the door, always a…read morewarm greeting. Vets and techs listen and are extremely knowledgeable touching on all your concerns and being ahead. Thank you to all staff here for being above and beyond!

I unfortunately had to bring my elderly hamster here to be euthanized. the staff was so gentle with…read morehim and took the time to evaluate him before we chose that as the best option. the vet handled him extremely well despite him being grumpy and difficult to hold. a week later i received a condolences card in the mail from all of the staff that warmed my heart

Great Doctor & wonderful, friendly staff. Very caring and patient oriented caregivers. My Yogi is…read moretaken very seriously and he doesn't mind going to the clinic.

We have a very gentle and loving gsd and when we took him in for a check up they were trying to…read moredraw blood. On the 4th attempt at trying to find the vein my dog growled. He didnt snap or lunge, just simply told them "ow you are hurting me." They then forced him into a muzzle, because they couldnt do their job right the first time. They seemed scared of him the entire time and not comfortable around a large breed. Very disappointed in their efforts to take care of my dog. Wouldnt trust your furbaby with this place. I know we wont.

My husband and I recently moved to the Urbandale area few months ago so we were wanting to go to a…read moreveterinary shop closer to our home for our dog. However when my husband called to make an appointment they required a $65.00' non- refundable security deposit to finalize the appointment. That should of been a red flag but we agreed. Our appointment was scheduled out few weeks and Everytime we drove by this place we notice no business or cars ever seem to be in the parking lot . We worried if their business was down and still wonder why we had to pay that deposit? We began to question the care our dog would receive if money up front was sole concern. So yeah we cancelled and stayed with our original vet and lost the $65.00 . I never experience that before, not even at a doctor's office if I had to cancel or reschedule. People really making money on our emotional attachment for our pets these days.

The veterinarian, techs, and staff are always very kind and knowledgable. Have been taking my cat…read morehere for 2 years for routine checkups and any concerns and always receive great care.

Started with a balloon for an ear which is considered a hematoma. Very painful and full of liquid…read more Our poor dog has been suffering for two weeks and nothing has worked. We came to town but normal vet was not available. This place was not only able to get us in right away but performed surgery the same day! $130 visit charge not including surgery but totally worth it!! These people are amazing!! They have the best patience and customer service! They are caring, loving and compassionate! We will definitely be coming back! Beathoven says thank you !!! P.S. prices are definitely better than any other place I've been! They are also the only place I know that are open 7 days a week for urgent care and 6 days a week for regular care!

Our precious Captain Jack reached the end of his time with us today. We want to thank the caring,…read morecompassionate people of Westfield for helping us through one of the worst days of our lives. Your gentle kindness is greatly appreciated.

Impressed with the time and care Dr Deaglan Riordan examining my diabetic cat and answering my…read morequestions and concerns. Would recommend him highly. Thank you.

Both Doctors Dennis and Deaglan Riordan provide my German Shepherd excellent loving and top care. I…read moreappreciate the kindness and time they spend answering all of my questions to help me understand health situations and options. The clinic is new, modern, welcoming, and both pet and client focused. I have 100% trust in them caring for my dog.

Great knowledgeable staff. Was able to get my overly excited dog to calm down long enough to get…read moreall of his vaccinations updated. I will be bringing my Other dog back.

Dr. Dan Whitney is the best! He really cares about his patients and goes the extra mile.read more

This is the place to go if you have a small animal. Scheduling was no problem. Facilities were new…read moreneat and clean. Prices were wonderful. Very very reasonable. Stephen vet treated myself and my pet with kindness and respect. Look no further this is the vet you want to go to special if you have a Greyhound

We were introduced through our foster group to this vet clinic. Many of our foster dogs have done…read morewell with the care of Dr. Devries. We adopted 2 of our foster dogs in the last year and continue to bring them to see the staff here for their checkups.