Just incredible, all around... everyone was so kind and patient and genuine regarding the care for our dog as well as their sympathy for our distress at her obvious pain.
We have the best dog ever, Coco, a 12-year-old mixed breed who is normally perky and peppy as a puppy! We knew something was very wrong when over the course of about two hours she went from behaving normally to walking with a stiff, uncomfortable gait, panting and suffering what looked like severe pain and distress.
I called the veterinary emergency line and they said to bring her in right away. On arrival and check in, we waited only about five minutes before being shown to the back where the doctor on call sat on the floor and kindly and gently and lovingly examined our poor distressed little pup.
After closer examination, we were told that though unsure of the actual cause, Coco was in extreme gastrointestinal distress and the surgeon would have to be called. The doctor on call assured us that they would take the best care they of coco and let us give her pets and kisses before we left her for the rest of the night to undergo exploratory surgery. Dr. Binuchi the surgeon, assured us on arrival that he would do everything he could and would call us with an update. We heard from him about two hours later with the best possible news, that he had identified the problem and due to our quick reaction and theirs, was able to remove our dogs ruptured gallbladder in time to save her.
In the 24 hours post surgery/recovery, I have received phone calls from Dr. Binuchi, the overnight doctor, a nursing staff member and my vet who was alerted to the surgery. All of them were just incredibly supportive and so proactive with updates, which couldn't have been more appreciated.
We were allowed to visit this morning and no one batted an eyelash, we were welcomed into the back with smiles. We saw Coco comfortable in a large enclosure with nice blankets and a window to look out of that she seemed to love.
Truly, I cannot imagine our dog being better cared for in her and our time of need! Thank you to everyone who helped Coco! read more