Dr Schubmehl was very informative about Porter's issues and how to help him…read more Most of all Porter was very comfortable with Dr S and Reina and were able to get a timely appointment

Illegal Treatment and Animal Cruelty…read more On Tuesday, I went to Blue Pearl Animal Hospital because I was worried that my dog's spaying wound might have opened. After filling out one page of information and a short "in case of emergency" declaration, they took my dog into the back, saying they were only going to check her vitals and that she would be out in a second. I felt uncomfortable not being with my dog, but I trusted the doctors. After about five minutes, an employee came up and asked us to sit in a room, saying that a doctor would talk to us after the exam. The exam? I was told they were only checking her vitals. I walked back to the front desk and asked again if they were only checking her vitals and made sure they would not perform any unnecessary treatment. The front desk employee told me it was only vitals and nothing else. A moment later, I heard a dog screaming at the top of its lungs. I was the only person there with a dog, it was my dog. I immediately told them that I wanted to see my dog, but I was repeatedly told that I was not allowed to. I asked why checking vitals would take more than 15 minutes and told them that I did not want anyone touching her scar or putting her through unnecessary pain. The front desk employee said she would check in the back to make sure my dog was okay and inform the doctor of what I had said. She came back and told me that it was another dog screaming and that they were only checking my dog's vitals. After another five minutes, I became impatient and asked again what was taking so long just to check vitals. The employee walked to the back again and then returned, saying they only had one more vital sign to check and that my dog would come out soon. By this point, it had been over 20 minutes. I told them that checking vitals should not take this long and that I did not want them to treat my dog without my permission. Another front desk employee then said that they were only checking the vitals, like looking at the ears and measuring the temperature, and asked me to go back into the room so the doctor could do the exam with me. I went back into the room, and a few minutes later the doctor walked in with my dog. My dog was covered in a bandage and had 10 staples in her. I was completely shocked. My heart dropped, and I could barely speak. The doctor told us that the incision had been slightly open, so she stapled my dog. She then handed us a $400 bill and sent us to the front desk. At the front desk, I told them that this was not okay and that I had been lied to the entire time. After some discussion, the front desk employee brought the doctor in charge to speak with me. The doctor told me that she had made all the decisions herself, which made the situation even worse, since it meant multiple employees had given me false information. I had been lied to the entire time and repeatedly given incorrect information. The worst part was that they did all of this without my consent, and it was not even an emergency. When I brought this up, the doctor said that it was not an emergency but that the dog was already on her table, so it was convenient. I was shocked by that statement. I told them they should not have even looked at the scar without me present and that I wanted to be there for my dog. The doctor then said that she was taking initiative because my dog was already lying there and did not even need numbing. So they are telling me that without my permission, while the staff was simultaneously telling me something completely different, they put staples into my dog without numbing her, without a consultation, and without asking me. When I looked at the bill, I also noticed unreasonable charges, such as $71 for a bandage. I told them how unprofessional this was and that it felt less like helping my dog and more like making a quick buck. The doctor then said in a snarky tone that she could take the bandage off if I wanted to. I left feeling sick to my stomach. My dog had been put through unnecessary pain, I could no longer trust the veterinarians, and I had the overwhelming feeling of being lied to by everyone involved. On top of that, I was handed a $400 bill that I never consented to, never received an estimate for, and never signed. I am extremely angry and heartbroken that I trusted them and unknowingly put my dog through all of this.

As always, amazing service from front desk to exam to discharge. Piece of mind is worth the nominal…read morecost compared to the tragedy of losing a "child". Highly recommended anytime!

Great facility, wonderful experience. It is never a good time…read moregoing to these places but they made the experience a pleasant one. Thank you Dr Mary!

I want to express how grateful I am to Dr. Taylor and her Oncology Team. You made Ruger's cancer…read morejourney bearable, I know Ruger fought hard and at the end he had the multiple seizures, but we had time and loads of love together, and I truly appreciated all of this. FOREVER GRATEFUL RUGER Thanks Davina Loewe

BluePearl saved our 12-year-old dog's life after a sudden and terrifying bout of HGE. For that,…read morewe'll always be eternally grateful. Unfortunately, a second visit a week later with our sick cat completely overshadowed that experience. Our cat arrived barely breathing and unable to walk, yet we waited nearly 30 mins despite being one of only two families in the lobby. Difficulty breathing and collapse are posted on signs throughout the hospital as Level 1 Critical but their urgency didn't reflect that. We were asked to sign $1,500-$2,000 "immediate care" paperwork without any explanation of a treatment plan or costs until after they had a signature. All this after just spending nearly $7,000 there days earlier. The moment I asked for a little more clarification before signing, the energy shifted dramatically. I was only trying to decide if admitting our cat would just prolong his suffering or if there was any hope for recovery. We were essentially told that we could take him home AMA - where he would continue to decline and "probably die tonight" - or humanely euthanize him at their facility. While the doctor was transparent about our cat's prognosis, there was very little compassion during an incredibly traumatic moment for our family. Since then, we've spent nearly $9,000 and have been incorrectly accused of failing to pay for a procedure (which is clearly marked as paid on our final invoices). We were never given copies of estimates or a breakdown of the cost during our dog's hospitalization, except for the split second where the tech asked for a signature to initiate care. When I asked at checkout the receptionist told us nothing would be itemized until our dog was released. We have yet to receive any kind of resolution now weeks later. Not once has anyone from BluePearl called to follow-up or check-in on our dog, nor offer condolences for the loss of our cat. Emergency medicine is gut-wrenching and I truly empathize with the staff here. I understand there's a level of disconnect required just to get through the day. The bottom line is that behind every pet there's also a human deserving of basic empathy and clear communication. Especially during an emergency situation where (at the very least) you deserve ALL the facts so that you can make an informed decision about what's best for YOUR animal. This experience has truly left us feeling like we were just a line of credit instead of people. It robbed us of any peace we would've had knowing that we did everything we could for both our dog and our cat. I would strongly weigh the pros and cons before seeking their help again or just drive to CVRC in West Ashley.

They couldn't have been more kind and compassionate when my sister had to put her beloved dog down…read more The cost was more than reasonable. My daughter will be bringing her dogs in to them from now on. Thank you for helping my sister during a most heartbreaking time.

Our 12 year old Australian Shepherd was in pain and couldn't get up. My wife called around to learn…read morethat Carolina Critical Care was the best place for after hours emergency services. They were very professional and friendly. The wait time wasn't too bad. The vet we saw explained what she thought was wrong with him which put my wife and I at ease. We were afraid we'd lose him due to something detrimental. They sent him home with some medication for pain and mobility. The total cost was reasonable as well.

Was recommended by our regular vet when our cat Merlin had a urinary blockage. When we got there,…read morethey informed us that they didn't unblock, but could do the blood work quickly. Blood work done and $600 charge and we still had to take Merlin to emergency vet referral. Ended up having him put to sleep.

Gave my dog a bunch of meds that didn't work. Useless place. Spent 6 hours waiting. They didn't…read moreeven offer any water. So much for being urgent. Urgent to sell useless products.

It is difficult to find any veterinarian open on Sunday unless you go to the large emergency vet…read moreclinics which are quite expensive. This urgent care for pets is open in the afternoons and early evenings 7 days a week. Good, friendly and efficient personnel from the veterinarian on down. Great, somewhat modern facility on Johns Island on Maybank Highway near River Road. If you know where to find Maria's Mexican food, it is in that set of shops.

The Vet and entire staff of Island Pet were incredibly compassionate when we brought in our beloved…read more16 year old JRT for his final journey. It was helpful to have such thoughtful care so far from home.

We have been visiting Flowertown since we moved to SC from overseas 5 years ago. They have been…read morephenomenal with our Bernese mountain dog (even helped with an emergency hysterectomy she needed!) We just introduced a new Bernese puppy into our family and had our first visit, Cody and Dr Hawk were so great! Very informative and helpful. Cody felt like a friend I was chatting with. Love their care here!

They were absolutely amazing. I actually go to Hanahan Veterinary. But this day, my Bentley had his…read moreappointment at his regular vet for his shots. By the time we had gotten home he was swelled up having a serious allergic reaction to the shots. I live in Summerville and it was almost closing time. There was no way I would have made it back to his regular vet before they closed. So they told me to go to their sister clinic Flowertown. They were awesome. They were immediately attentive to Bentley they kept him for a couple hours till his swelling had gone away after being administered an antihistamine. He came home brand new and healthy. For an emergency visit, the coat was reasonable. Would definitely recommend!!! Thanks for taking care of my Bentley!

Everything. Prompt. Polite. Mt…read moreMy pup is old and they take such good care of him I am so grateful for this company.

Can't say enough great things about this crew and I'm sure if our Derby could speak, she'd say the…read moresame!! We have been using Dogstar the last few months for regular dog walks for our 10 month old lab. They are reliable and responsible, but most importantly, they love our pup like we do! We have had visits from both Nick and Amy and love their sweet pup reports. It's super reassuring to know that our girl is being taken care of! I also love how flexible they are with their services since my husband's travel schedule can be a bit nutty! It's SUPER easy to book dog walks online and update as things change! We are truly grateful to y'all for loving on our pup!

*Best Therapy Dog Training*…read more This is part of my review series on Therapy Dog Training. Our dog was recently certified and we want to help our neighbors through this long process! We completed Therapy Dog class at Petsmart Mount Pleasant. Positives: Tracy is a master dog trainer with a national reputation. Petsmart Mount Pleasant offers the only official Therapy Dog training class in South Carolina and we passed our test after the class. Negatives: We had nothing bad to say. I just wish Petsmart offered this class at more locations!

This is my 2nd visit to the Mt Pleasant site. I tried to book appointment online for $46, but app…read moredidn't work. I called 48 hours ahead, and requested $46 service. Arrived to a salon that was crowded and at 7:00am fur all over. I decided to try again, and when I checked out the fee was $8 more. I inquired why, and was told there's a holiday fee increase. The groomer told me to ask at checkout about the price. The manager insisted price was online posted (on last page), and I explained how I called in... he didn't care and would not honor. Both store and groom area were dirty, urine and fur on floor, way too crowded, and rude. PetSmart has lost me as a customer ever again as all parts of the visit were disappointing.

Excellent service being using them for years, wouldn't use anyone else. Very polite and courteous…read moreand clean.

We moved here from CT a couple of months ago and fortunately I put my self on the waiting list…read morebecause they were not taking new clients when I called from up north. Lilly Mae (mini Goldendoodle) received a very nice cut with Bobbi and she cut her as I asked. We already have our next appointment scheduled. They seem to be taking new clients now so it's a good opportunity to give them a call.