Couldn't have asked for anything better. I experienced definite 5-star services when the unfortunate time came to euthanize my 14-year old dog. That time came at 3:30am on a Sunday morning. Even though they were super busy with a foreign body surgery they still found time for a tech and a doctor to assist my problem. Everything went smooth as can be from the visit through receiving my dog's cremation ashes about a week later. I am very appreciative of these professionals who work around the clock and only right down the street. I very much appreciate what VEG does and their availability for those 3am emergency services. Thank you again. read more

We went in late one evening with our cat who was distressed - the staff is amazing. Kind, caring, invested and knowledgeable. They got us right in and kept us fully involved. This is how all vets should be. The vet herself felt very accessible and available to us for questions at all times. We were able to stay right with our cat and the staff encouraged us to be near and involved. They explained everything that was happening and made a stressful situation less stressful. We had to order prescription food that same morning and the office confirmed the order quickly after we placed it. I feel like they truly care about your pet, and they go above and beyond to make you comfortable and to alleviate as much stress as possible on your family while going through what would otherwise be very stressful. They sent us home well prepared to deal with the issue, with tons of information, the food she needed and a toy as well. By the next day she was back to normal and happy. We loved our experience here and cannot say enough about them. Wonderful all around. I cant recommend them enough. Prices were competitive for an ER Vet. But they gave us a very well explained quote and discussed treatment quickly after arrival and discussed options. Wonderful all around. Thankful for them! read more

It's never good when you need to go to an Emergency Veterinary Hospital, but my experience at VEG tonight was worthy of a 5 Star review. TLDR: New puppy is retching, gagging, stomach getting huge, like she's pregnant. Worried it's Gastric Torsion or Bloat, so I rush her to VEG. Everyone working there was awesome, puppy turned out to be fine. Happy ending. The facility is clean, open and full of employees who seem genuinely eager to help you. They were polite and made you feel like the only person in the room, even though the office was busy. I was greeted and puppy was triaged without delay and had one of the most wonderful vets I've ever met examined the pup. Dr Michael was fantastic and thorough. He explained what he was looking for, what he saw and gave me reasonable options on how to move forward. He seemed to love playing with the pup and gave me all the time and attention I needed to feel better about the situation. If I ever need emergency care for my dogs going forward, VEG has definitely earned my business. So nice to find a vet with skilled, compassionate people who seem to love what they do and provide great customer service as well. I highly recommend this clinic. read more

Amazing staff! Knowledgeable, efficient and so kind! Will be coming here for any future emergency visits.

I recently had to go through the heartbreak of putting down my 15 year old bestfriend and found this emergency vet clinic through yelp. I couldn't be more grateful to have gone here because I can't imagine not having the support, care and compassion that I was given at this facility. My pet was seen immediately and I felt like the team treated my dog as if he was their own. They took all the measures that they possibly could to ensure that he was comfortable. In a time of confusion, I was glad to be assisted by Addie. She was very warm and comforting and I truly believe she was called to do this job. Even in the weeks following-- having to come and pick up my package; Addie was very thoughtful in the way she conveyed her messages when communicating with me (through voicemails) and I can't express how much I appreciated that. You can tell that everyone who works here loves animals-- as well as people-- and that's not something you come across very often. Thank you to the entire staff for doing all that you could for my pup. He was in the best hands during his last moments. I am eternally grateful. read more

The doctors and the staff are incredible and may have saved my fur baby. After trying to get someone to help me for 5 1/2 hours and a terrible experience at another emergency vet (Blue Pearl in Kirkland), I called VEG in Redmond and told them what was happening. With no hesitation, they told me to go straight there and they would see us immediately. The business design for the hospital is open concept so you can see exactly what they are doing the entire time. They allowed me to stay with my baby the whole time and even had private rooms to stay together during treatment. From the moment we got there, until the moment we left, the service was prompt and efficient. They were professional, so so kind, and actually listened to our concerns. They appreciate the input of pet parents and said that pet parents are an integral part of the process because they know their pets best. I will definitely be making this clinic my go to from now on. I can not thank you all enough at VEG for your help last night and for helping my sweet Puffy Puff. read more

I was very impressed with the care my cat received at VEG Redmond. They were super busy, but they still treated my cat and me with respect and kindness throughout the visit. I was able to stay in a comfortable private room with my cat for the whole visit, and everything they did was explained thoroughly. It took awhile to get the tests and results, but the fact that they could see me on a Saturday morning made that worth it. I want to particularly call attention to how kind and helpful Dr. Michael was. read more

Veterinary Emergency Group - Tiger the cat at VEG Redmond - Emergency Pet Hospital Near Me - Redmond, Washington

Dr. Michael was absolutely incredible! He went out of his way to make sure we were well taken care of in our tough situation. Wyatt (corgi mix) was super well taken care of and the staff were all extremely friendly and caring to him at all points in the 2.5 hour visit. I would absolutely recommend VEG Redmond to anyone and would be sure to return if anything were to happen to Wyatt. read more

The staff VEG were excellent. They were on top of everything, communicative, and compassionate. In the end we had to put our Sumi to sleep and the veterinarian that helped us so so gentle, kind and supportive. read more

You're never at the emergency vet under fun circumstances, but the staff here made the experience so seamless. VEG employs some truly fantastic people who really care about their patients and parents. Also, being open 24/7 is incredible. read more

We had to take a very anxious calico cat to VEG and they immediately had us a ease, they treated us like family and let us be with her every step of the process of finding out what was going on with her. They made sure everything was sanitized and that she was comfortable. Thankfully all her tests came back fine, but we definitely know we have a safe and caring place to bring her in case of emergency.. they're open 24 hrs which is Amazing because we all know that sudden illness/accidents are usually not at convenient times read more

Veterinary Emergency Group - Sukie in her carrier while waiting for results - Emergency Pet Hospital Near Me - Redmond, Washington

I brought my sick cat with breathing issues, and they took her right in and triaged her immediately. I was grateful to be able to get in so quickly as my primary veterinarian was not available to see my cat. This place is amazing for urgent care. read more

Amazing staff. Clean location. They all really make you feel comfortable when your pet is Ill. I recommend for your emergency pet needs

Professional, courteous, and compassionate staff. It has to be painful for them, when someone comes in with a pet who is clearly nearly gone, but every staff member was kind and letting me set the pace I needed. Obviously, not a pleasant experience for me, but the staff did everything to make the process as smooth as possible. read more

We had to bring our dog here on Thanksgiving night. Everything about the experience was as good as it could be. Well staffed. Kind, compassionate, patient, knowledgeable and helpful staff. I wish they could be our normal vet. Highly recommend!! read more

So grateful this ER came up on my Google maps and understand why they are highly rated. Our little diabetic blind dog had some major issues on Sunday that we felt could not wait for our regular vet to open the next day. We called to see if we should bring him in and the front desk person listened to my concerns and had a doctor come to the phone. With the underlying issues our pup has she thought it would be a good idea to get him seen. They sent a link over to start the check in process and we gave him a trazadone to kick in by the time we arrived (he's also a very reactive dog on top of everything else). When we arrived they already had us associated with a doctor. Sat down and the whole process happened where we sat in the lobby. No rooms to get shut into which I appreciated as that makes our boy nervous as well. They sent an estimate to my phone to look over and approve and things got started once that was approved after the initial vitals were taken. We spent about 3 hours total and the care received was so great. My pup didn't even bark or growl at them as I feel he knew they were doing what they could to make him feel better. We were sent on our way after he received a laundry list of treatments with some meds and what to look out for. It's a few days later and he's coming around and again so thankful for the professionalism and the care of everyone. If we are ever in this situation again I will not hesitate to go here again read more

Veterinary Emergency Group - Our little man not feeling so great waiting for techs - Emergency Pet Hospital Near Me - Redmond, Washington

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I have to share about the amazing experience I had at VEG-Redmond. I have had to take animals to the ER before, but never have I met a more open, amazing and friendly staff. There you get to stay with your pet the whole time. If X-rays are needed, there's a window where you can watch. They were short staffed for nurses that day, but made sure everyone was taken care of. At no point did I feel like they were rushed or breaking from stress. While we were there a man brought a dog who had collapsed while he was walking it. They rushed him in, did CPR and tried to get its heart started. They eventually had to call it. Through that they worked as a team, were compassionate with the animal's companion, and maintained order. The staff was shaken, as well as the companion. Care was taken for both. I will always feel comfortable taking one of my animals to VEG-Redmond. They are now my animal ER of choice. read more

They didn't have proper certifications to work on my pet and killed it with the medications they prescribed. Overall lack of care and when returning for urgent questions they refused all attempts. Horrible vet and they clearly have a lack of experience read more

It was a Sunday night, and our family had to rush a beloved, almost non-responding kitty to VEG in Redmond. It was a stressful and very sad event, and the choice had to be made to put her down to rest, but the staff at VEG was SO professional, SO kind and compassionate that there are no words to express our gratitude to each and every single one of them. Thank you again for the attention given to this kitty and our family. May you continue to thrive in our Redmond community for many, many years to come. read more

This place is full of amazing women. The waiting chairs are pretty comfortable and the staff will sit on the floor to check out your pet and go over info. I love that everything is open and I was able to keep an eye on my dog even during blood draw and x-ray. read more

If your pet is having an emergency, I HIGHLY recommend bringing them here. I had to bring my dog in for an emergency bladder stone/urinary blockage and all of the staff were so calm, helpful, and understanding. Dr. Mac, Dr. Lucy, Ash, and Kinsey are absolutely some of the best in the business, and I cannot thank them enough for their support and kindness throughout every aspect of our visit. I was so panicked and they were not only there for my dog, but for me as well. I'd give them 6 stars if I could. read more

I cannot recommend this wonderful vet staff enough. We ended up at VEG when our elderly cat fell very ill, and we felt so supported throughout every step of her care. She stayed overnight and we were able to visit her whenever, and be present for/watch minor procedures and imaging when they happened. It felt like every member of the staff was informed, kind, and eager to help us and our pet feel comfortable. In the days since our cat's hospitalisation, the VEG team has followed up and shown genuine care and concern for our sweet baby. I am so grateful for their commitment physicians and staff at VEG, and their commitment to wholesome, considerate veterinary medicine! read more

Dr. Michael was amazing. He took so much time with us, ran tests, and kindly explained our options. Our 14 year-old dog was having heart failure so we decided to put him out of his misery. Dr. Michael was so kind and caring, and he hugged my husband and me after the procedure. I am so thankful he took care of us. The entire staff is bend-over-backwards kind of I cannot say enough positive things about this clinic. Thank you VEG! read more

The staff were so attentive and thoughtful when we brought our dog in for end of life care. We appreciated how they operated with appropriate sensitivity. read more

We took our senior dog in as she was acting off for a few days. They provided her with excellent care and were very informative and compassionate to us as she was very ill and we needed to say goodbye. read more

Update: someone commented on my review but they never actually sent me an email to get my full feedback. And still, 3 months later, no clinical summary has been received. PATHETIC CARE. read more

The staff here are incredible. I unfortunately had to say goodbye to my beloved chihuahua that I've had for almost sixteen years. Obviously an incredibly difficult decision but everyone was so sensitive, caring and helpful. Above and beyond. Can't recommend this hospital enough. Thank you all for comforting me and taking care of my baby read more

My husband took our elderly Chihuahua to this clinic when he was having breathing difficulties. He had a heart murmur and was in congestive heart failure. My husband was allowed to stay with him the entire time. After a thorough exam, they went over possible treatments options which, of course with any medical situation, are very expensive. It would be just a temporary fix. The outlook wasn't good. Because of his advanced age and deteriorating health, we decided on euthanasia. They were so kind and comforting to both my dog and husband. They let him have all the time he needed. The cremation company they use sent us such a beautiful box with a card and the VEG office also sent us a paw print in a lovely frame along with a loving card. They help to ease a sad situation. read more

I took my mother in laws 20 year old cat in to be euthanized as he was in pain from arthritis and could barely walk and my mother in law could no longer care for him. When I got to the vet the veterinarian told me that they could put him on thyroid meds and pain meds. I said I didn't want to do that and she refused to euthanize him. Telling me I need to rehome him. So I left to go to the humane society and when I arrived, I took the cat carrier out and the Kitty was dead. He died alone in a cage of what I can only assume was a heart attack when he could have been humanly put down. I will never go to this vet again. read more

My son's dog was bleeding from his mouth and we could not get it to stop. We looked for a 24 hour veterinary service. Veterinary Emergency group had the best reviews,so we took his dog there. I've have had pets for about 70 years and have used many vets during that time. Veterinary Emergency Group is by far the best and most outstanding one I've ever been to. From the moment you walked through the door until you walk out you and your best friend are in caring and loving hands. The entire staff are compassionate empathetic and very professional. Dr Melanie Bowden truly loves her profession because it shows in her interaction with her clients both human and animal. Her knowledge and professionalism make her an extraordinary vet. Very few if any vet hospitals will let you spend the night with your pet, but VEG does and they will even let you stay in your best friend's cage if you want to. To sum it up. VEG IS THE BEST VETERINARY HOSPITAL I HAVE EVER USED. A five star review is far too low for the professional, friendly and empathetic service they cheerfully provide. read more

The Redmond veterinary hospital of VEG is absolutely the most caring and professional veterinary clinic I have ever been in. My 14 year old American Shorthair cat suddenly lost control.of her hind legs. After a great number of phone calls, I found VEG in Redmond. I was able to register on line so that the care began the moment we arrived. The entire staff from the office staff, the nurses, techs and doctor were fabulous. The very gently cared for my kitty and me as well. Of course,you may stay with her, would you like a cup of tea, a chair? Unfortunately, the blood clot she had developed along with an incipient heart problem made saving her almost impossible and I elected to put her to rest rather than suffer continued pain. Even then they were totally sensitive to both of our needs. I can't say enough good things about them. I just wish they would open a routine care clinic. read more

I am so impressed with this service. My dog injured herself on Easter Sunday and I was sure no one would be able to see her. I have had issues with all the "so called emergency vets" in the area and they all are too busy to see your pet. Imagine my surprise when they said "Sure bring her in." The staff was wonderful. They were so pleasant and also so professional. (They even brought me coffee while I waited) and I didn't wait long. My dog and I were put in a private room to lessen the stress. Dr. Holmes was very personable and did a thorough exam (without adding any extra unnecessary tests.) I can't say enough about how great they were. Dr. Holmes sent a detailed report to my vet and sent me home with a care plan. Thank you VEG. I am telling all my friends with pets about how wonderful you are. read more

Someone left a dog in a box with a sheet over it at the end of my driveway. I called around until I found VEG who was willing to take the dog, scan for a microchip and cremate. Thank you for treating animals with care in life and in death. read more

I was enormously impressed with the compassion of the staff, with the quick response to see and treat my dog, with the communication, with the follow-up, and with the overall level of professionalism and care. This is the animal hospital to go to in any emergency. read more

Incredible staff! ER was run wonderfully and I was so impressed with their compassionate care from the veterinarians to the techs. Thank you again! read more

Our precious goldendoodle grew a massive tumor is just one week (she had been fighting mast cell cancer for a year). It was so sudden and we had to have emergency euthanasia.  It was an incredibly difficult time and we were not ready to say goodbye. But the staff at VEG was so incredibly caring. From the moment we got there, they already had the room ready and took us right back, we didn't have to wait in a waiting room. It was warm and had a nice lamp instead of bright office lights which made it comfortable for all of us. They had water and tissues and gave us plenty of time. They let us make all the decisions and did a good job comforting us the best they could. They understood how hard it was and were so intuitive of how they supported us through it. We would recommend them to anyone for ANY care needed for their beloved pets. They also sent us a beautiful card with little personalized messages from each of their staff, not just the ones who were with us that night. These people have good hearts and care for the people and the pets. read more

This is a well run real time Emergency hospital for animals. They really went all out to save our 12 year old cat and had a surprising large staff on hand. They were very caring and yet professional and provided us with everything we needed to make some tough decisions. I would use them again but hope that emergencies like this are few and far between . read more