The staff and communications were 5 stars plus. The only cons were high price and lack of a vet…read morepresent 24/7. Vet techs (really good ones) were present overnight and a vet was on call from midnight until opening, but it would be more reassuring to have a vet there at night as well -- especially at the high price point. We brought our cat here for a urinary blockage. Triage was great, and he was seen promptly. The vet who examined him explained the need to keep him for 48-hours for treatment. During that time, they were always ready to speak with us on the phone for updates, and called us 2x daily with updates. He's home and healed, so that's worth a few stars!

I have only had one experience with Pet ER of Columbia. That experience was under the most…read moredifficult of conditions. By the time we arrived at Pet ER, there was nothing they could do to save our precious Mickey. Indeed, he passed somewhere during our frantic drive, between our house and their facility. The care and compassion that shown to us by the Pet ER of Columbia staff in immediately bringing us to an examination room and verifying that he was beyond saving was the best care one could ask for. Above that, the staff's offer to allow us time to say goodbye to our beloved family member, in our shock and grief, despite a busy waiting room filled with other customers was as much medicine for my wife and I in our shock and grief, as any pills. The Pet ER of Columbia staff displayed tremendous care and understanding in advising us regarding Mickey's final arrangements and then later when we collected his ashes. Already impressed by their professionalism and care, we were surprised and touched when unexpectedly, two weeks after Mickey's passing, we received a condolence card in the mail, hand signed by each of their staff. We did not get the opportunity to experience Pet ER of Columbia's veterinary services. If the compassionate, consideration for us as owners is any indication of the care they show for our furry family members, then I have no doubt that this review would be a glowing endorsement. What I can say, is that their staff provided the best, and most compassionate care to grieving pet owners that I have ever received. For that, I recommend them. If and when we decide to invite another animal into our lives, we plan to trust Pet ER of Columbia with their care. ,

Overall service: Much better than a year ago when the appointments were running over 30 minutes…read morelate, but still needs improvement. Appointments: 2 stars. Started on time with the technician, but then you had to wait about 10 minutes for the vet to show up. Staff service: 5 stars. Friendly and knowledgeable. Vet service: 3 stars. This particular vet, a male, talks a lot unnecessarily, and is probably the cause of appointments running late. Also, he tries to scare you to death about the pet's dental condition to prop up his own personal dental care business, when giving a simple "brush the teeth" instruction would do. Parking: 5 stars. Plenty of parking even though shared with other businesses. Location: 5 stars. Easy to find. Kennel services: 5 stars. A good value. Friendly and knowledgeable.

Used to be a good vet but now I'd never go back. The staff is not professional and lacks empathy…read more The doctors all kinda suck too. Dr. Feinstein was one of the original doctors I took my dog to but she made too many mistakes that ended up hurting my dog. A couple pros: convenient location, easy to get an appointment.

All of the staff is warm/ friendly & very accommodating. I have met with 2 different veterinarians…read more& they both made me feel like they genuinely cared about my fur babies. They are very helpful & informative. I'm so glad I found the VCA (this location specifically)!

They were absolutely efficient and caring about taking in my two new kittens! They made sure that…read moremy kittens were safe especially with Auggie as the escape artist he is trying to explore the rest of the office. They were exceptionally kind with Auggie and Pollo and were educational in teaching me as a first time cat mom! I definitely recommend them!

Today we adopted one of our first guinea pig for our daughter Mina was so kind, helpful and quickly…read moreresponding to all questions she help us with all pricing and go through check out then also help us put all stuffs into the car. it is 100/10 customers service experience she is super professional and respectful at all time.

DO NOT TAKE YOUR PET IF THERE IS MATTING!…read more I was informed on a Friday that the animal could not be taken because the rabies vaccine wasn't completed; fine, I scheduled with Vetco on a Sunday, got the dog's last rabies shot and returned just a few days later Tuesday to get the grooming complete. I was asked by the staff member to come early because they learned that the dog had some matting and that it would take longer. I obliged, left work 3 hours early, and showed up with the dog. The groomer tells me that the matting is too bad and that they do not have the proper tools to take care of the dog. As if their staff didn't just see the same dog 4 days prior to. I was referred to a Pet ER in the area, to which when contacting stated, "they don't know why Petco staff recommended me to them, they are a medical facility!" Again, do not take your pet to Petco if there is matting. This is a rescue pup, barely 2 years old (a Maltese) only 8 lbs., that has vaccines up to date. If you're going to be called a Groomers, you should have every single tool available to GROOM an animal. Not only a waste of my time, but the dog that was so "uncomfortable" now has to suffer longer, because of the incompetence of this staff! Stay away, unless you just need the basic care for your animal.

My poor fur baby ripped his nail clean off while running around in the yard, and we were panicked…read more We rushed him to Urgent Vet Care, and they got him in immediately--no hesitation. The staff was so friendly and comforting, which made a stressful situation feel a little easier.The doctor and nurse took their time explaining everything and letting us know what to expect. The space was clean, calm, and welcoming. They even offered us water or soft drinks while we waited, which honestly meant a lot in the moment. I'm so grateful for how they cared for him and how they treated us. They really showed compassion from start to finish. Highly recommend.

My daughter had to take her newly adopted cat, Duey, for upper respiratory infection. The staff…read morewas and is fantastic, even though I was not present. Duey is doing well and thanks ALL of you for your help!!!! Jennifer Elkins

I don't think you will find a more caring, personable, and reasonably priced animal hospital…read more The staff here really make you feel welcome. They get to know you and your pet so they can greet you by first name when you walk in the door. Dr.Y's combination of trusted medical experience and realistic understand makes pet care easy. You'll never have to question the medical treatment of your pet. But if you do have questions or don't understand something, they staff is more than happy to go over it so we're all on the same page- which is very important to me. Oh! Not to mention they will be happy to give you a tour if ya ask! The hospital is clean and bright. The towels that they use are always fresh and smell good. What's really cool is that they have windows to the back exam room so you can see everything they do when they take your animal to the back ( to draw blood or something). As a pet owner, it can be scary when they take your dog or cat to the back room. Even scarier when you can hear them yelp or cry :(. But Dr.Y and her staff are really gentle and you can see the entire process! Love this place!

The only reason they get two stars instead of one, is because the staff is very pleasant while at…read morethe office... but, they have no sense of urgency! My dog's kidney levels are off (which I paid out the ass for the bloodwork). I was there on September 14th, and they didn't get back to me with a prescription til the 5th of October. I tried ordering the proper food off Amazon, which they need vet approval, and time went by, and I got denied for the food to help with her kidney's, due to their negligence of not responding. It's ludicrous cuz they are the ones who told me to put my dog on a special diet in the first place! So I'm watching my dog's health declining, while the vet doesn't respond to ANYTHING, and they just sit on their ass and collect ridiculous money! I don't know why my friend suggested this vet to begin with, but I'm pissed beyond belief! I also got a supplement to possibly help, which I emailed them about, to see if I could give it to my dog, and I still have yet to hear from them. The also charged me $25 to get her nails cut, which they didn't tell me the price til after the fact! Absolutely ridiculous! I'll go to Petco next time, cuz they are $10 cheaper. DO NOT GO TO THIS VET!!!!! They don't give two shits about your pet, and they only care about the money!!! I'm definitely seeking out another vet ASAP!!!

My 15 year old cat has been a customer of Rocky Gorge since I adopted him from WARL as an…read moreadolescent. He has used every department of Rocky Gorge - boarding, veterinary care, traveling papers, er, grooming... I've always felt Rocky Gorge was a nice place, and appreciated the care, diligence, and gentleness that Dr Farnam demonstrated on many vet visits across the years. *** EDIT: I have revised the rating to reflect the overall service provided by Rocky Gorge Animal Hospital across the years Mr Monster has been a client there. The only time I had a problem was with that ER doctor, and my inability to speak with anyone following the ER visit. *** Recently Monster's health has taken a turn for the worse. He is in great discomfort, and has stopped eating. I took him to the ER and saw Dr Bricker, who was amazing. Thorough, patient, informative, and as effective as possible, given the situation (Monster is an elderly cat with complex health issues, making diagnosis difficult). He provided a week of medications, with instructions to come back the following week for blood work, and call regarding changes. This included pain killers, which are key for keeping Monster feeling OK. Well, Mr Monster seemed to do well, and stated eating. Then he stopped. Suddenly hated the smell of his own food. Ran downstairs when and hid I tried to give him breakfast. Last night, I brought him in (6 days after prior visit). Hoping to see Dr Bricker again on the overnight shift. But it was a different doctor, a black doctor whose name I can't remember. She ran the blood work, then said that she could recommend two options: Taking Monster to another hospital that can provide cat blood transfusion, IV, and ultrasound to inspect his organs, which were swollen. This visit would cost $3000-5000, payed up front. The other option was giving him steroids, she said. She reasoned that he could potentially benefit from them because his white blood cell count was disturbingly high, a clear sign of a problem that might be inflammation. However, she said the steroids could cause great harm, and it would be a gamble. SHE DID NOT MENTION NOR OFFER PALLIATIVE CARE. Presented with this false dilemma, and not wanting to gamble with my beloved pet's well-being, I opted to try to find the money for the hospital admission. But I couldn't find it at 2:30 AM. So I told the Dr I'd need time to find the money. I pointed out that Mr Monster was done with his pain medication which was prescribed by Dr Bricker. Only after I directly asked her to provide him pain medication did she agree to give him a shot. This was a cat who had been on heavy pain medication a week, whose conditioned worsened! Upon getting home and discussing the situation with my husband, as well as researching potential diagnoses given his symptom, we came to believe (based on his symptoms) that our beloved Mr Monster was most likely facing a serious health problem, and the ultrasound would likely show something like lymphoma, something horrible. Which meant he has very low survival options. So he could go through all these tests only to find he needed treatment which was too painful and hard on the body for him to endure after literally STARVING for a week. We came to believe palliative care was the responsible and kind solution. But here's the problem. We don't want his last hours to be at Rocky Gorge animal hospital. I want to schedule it at home. I have asked Rocky Gorge to please call me to discuss whether palliative care is possible. It's been 6 hours. They haven't called back. He has no backup painkiller. He is due fro another dose. My heart is breaking because my baby is in pain. All I want is to make him comfortable! I AM HORRIFIED THE ER DOC FAILED TO OFFER PALLIATIVE CARE AS AN OPTION. I AM HORRIFIED SHE IGNORED HIS PAIN. I AM HORRIFIED THE ONLY CHOICE I WAS GIVEN WAS $3000-5000 DIAGNOSTICS OR A SHOT OF STEROIDS. My poor baby deserves comfort. He hasn't been eating for over a week, except tiny bites here and there. He is in great pain from his organs, which are swollen. He is anemic. His white blood cell count is high. ROCKY GORGE IS FAILING MR MONSTER IN HIS GREATEST TIME OF NEED AFTER 15 YEARS AS A LOYAL CUSTOMER. Edit continued: I took Mr Monster to the ER a third time, and spoke with Dr Weller. She was much more sympathetic and helpful. She understood the need for palliative care, and said that if Mr Monster were her cat, she would not put him through the painful and frightening hospital stay. He was elderly, and not in good health. Quality of life is important. It helped me a LOT to hear a vet say they agreed with palliative care and ultimately euthanasia. We discussed the signals to watch for to end it. Dr Weller gave us the pain meds needed to keep Monster comfortable until he was euthanized at home. I appreciated her assistance. He showed some neurological symptoms in the end, which I read suggests either stage V lymphoma, or stage IV renal lymphoma.

Very disappointing and highly transactional experience for a first-time client. I scheduled an…read moreappointment for my dog, Santo, to get routine vaccine boosters due this month and submitted his medical history ahead of time. My representative brought him in on my behalf. From the minute she walked in, staff repeatedly tried to upsell dog care packages. After declining, they conducted a full wellness exam, but then claimed they couldn't administer his routine shots--even though he was already muzzled and restrained. Rather than finishing the basic services we booked, they insisted we schedule a second appointment and put him on Trazodone and Gabapentin. The entire visit felt staged to turn a simple vaccine visit into multiple appointments and add-on charges under the guise of care. We will not be returning and cannot recommend this practice to pet owners looking for straightforward, client-focused care.

Again, This Vet Practice is by far the best around. I have…read morebeen to a few others including The one in the "country" and it pales in comparison. Efficient, no wait, expert care!! You and your pet will be impressed with the difference. Dr Hebner is a champion of your pets health with 40 yrs experience at Lewis. Thank you Dr Hebner and the team at Lewis Vet!

Dr Hebner is WONDERFUL! His approach to pet care/treatment…read moreis thoughtful and conservative. He is sensitive to the cost of services. If he treated humans, I would select him as my primary care physician!

Prior to moving away from MD, we used RCHV for all of our pet's needs over several years. I cannot…read morerecommend them enough. It's easily worth twice what they charge to have the luxury of not stressing out your pet by having to load them in a carrier and drive them across the DMV. On a sadder note, we had to euthanize our kitty and being able to do this in our own home was a blessing during a very emotional time. The compassion and care from Dr. T's team was amazing.

Small business not accepting new clients. If you have a sick…read morepuppy, he will not be treated . A message tells that for clients only. (!)

Everyone here is so pleasant and thoughtful. I came in during a storm and the girls grabbed a towel…read morefor me and my dog right away. After his shampoo, my dog was soft and shiny. He smelled great and his nails were trimmed perfectly. Best of all, he was pretty calm - Chrissy did a great job and he must have felt very comfortable with her. I love that they serve Zeke's coffee - I used to occasionally stop in for an Americano before I even had a dog!

I was a client of the original Mutt and Joe in Severna Park MD for at least 15 years. The current…read moreowners who recently moved into a tiny trailer in the woods and changed their name to Chesapeake Pet Grooming is pitiful at best. I will never trust them with my pups wellbeing again. They are EXTREMELY rude, confrontational and unprofessional. There is no way they will stay in business if they continue to treat their loyal clients with such disrespect. Do your pup a favor and do not support this poorly run company.