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    Veteran Tile & Home Improvement

    5.0 (1 review)

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    3 years ago

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    Sherwood Tile

    Sherwood Tile

    (9 reviews)

    I decided, after a recent visit (of which I had to make an appointment just to get in the door to…read morebrowse the tiles), that I was going to purchase all of my tiles and supplies elsewhere, as I was not given the time and attention that the customer before me was receiving. I made an appointment for 2:00 PM on a recent Thursday and I waited outside in the cold while the sole staffer continued to help the customer before me, who was clearly running over her allotted time of appointment span. Another older woman then approached the door after what seemed like almost 5-7 minutes, let me in, and when I told her I had an appointment for 2:00, she pointed to the younger woman and said to me "Oh, ok... she'll be with you as soon as she can." Then the younger woman came over to me a couple of minutes later and apologized that they were running late with their appointments and I could just take a look around without assistance. The older woman did nothing to assist me or the other staffer, even though she clearly seemed like she wasn't doing much. Well, after almost FORTY minutes of waiting well past my appointment time (what a joke), I just walked out!! Unbelievable !

    Jen and Doreen, employees are down right rude. I had to make an appointment to pick out tiles. When…read moreI started to ask her questions at the beginning of the appointment, Jen answered the phone and stayed on it and continued to talk through my appointment. I then started to walk out and she walked over to me and gave me 2 samples to take home. She remained on the phone almost the entire appointment time. When I picked out the wrong tiles for a wall, she rolled her eyes and made fun of me. I was looking for floor tiles. When I went back to place an order and return the 2 samples, she accused me of taking 3 not 2 samples. She was the one who handed me the 2! Jen and Doreen make you feel like you are doing them a favor! I did buy tiles from there, but would never again. Jen and Doreen should not be in customer service. You can't make someone nice or care. They don't.

    Veteran Tile & Home Improvement - tiling - Updated May 2026

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