What can we say about the staff here. Amazing, but none so amazing as McKenzie who was with us when…read morewe gave our Merlin his peace this evening. She was so great to have explain the process and was with us when we needed her and gave us privacy when we needed it. Thank you McKenzie and Pets R Family.

Took both of my dogs to get their nails trimmed and the front desk staff is nothing short of…read moreamazing! One of my dogs is so nervous, they immediately gave her pets and talked in a calming voice. They also offered to assist me getting to the car because with 2, 55lbs dogs is not easy. I highly recommend them!

The doctor and whole vet staff were so amazing! Me and my boyfriend moved here and were recommended…read moreto Durbin Creek animal hospital by a neighbor. Our dog has super bad vet anxiety and LOVED the doctor. He took his time to really make our dog feel comfortable and gave him time to approach him on his own. He was able to squeeze us in his schedule and get the surgery done so quickly and amazing. Vet staff and doctor always made us feel so welcome to come in or call and ask questions as well! We will recommend everyone here and happy to found our new vet!

Dr. Hugh & his staff are amazing. My dog got in a fight with another dog and I needed a vet in an…read moreemergency! Dr. Hugh was able to see us and treated my dog with the greatest of care. I had just moved to the area but had planned on keeping the vet we had across town. After the incident, I instantly decided to transfer vets permanently! Had a second incident that needed quick care when I stopped to help someone who had had a car accident. She was taken to a hospital herself and I offered to take her bunny to the vet as she was worried the bunny may be hurt. Dr. Hugh to the rescue again! Turns out the bunny was just fine! So glad to have a veterinarian with a true passion for animals!!!

Had to bring my pup in for his annual appointment and vaccines. Now we used to have a dog when I…read morewas little who hated going to the vet, but not our current dog. This dog smiles for the vet and the techs. Dr. Gavron is who Dash sees. He gets so excited. I love how she gets on the floor with him and gives him lots of love. She took her time explaining some of the concerns we had, offered some cheaper alternatives, and was just so sweet to our pup. I'm not exactly sure how their prices compare to other vets, but they go through the estimate, what each vaccine, the exam, fecal test, etc costs and you sign that you agree. He was taken back, given his vaccines, we paid and were on our way. He also received what seemed like 10 treats from the Dr. maybe that's why he gets so excited to come here

Dr. Dee is the best! Very knowledgeable and nice, most of the staff is good. I love that they leave…read moreopen appointments for emergencies so can always get in if needed. There is only one vet that we absolutely will not use here Dr. P because she doesn't bother to read other doctors notes or pet info before calling us (almost gave us a heart attack because she didnt read the file about our dog). The boarding here is good but expensive and extra little fees for things like giving meds just make it worse ($5 a day for a medication I am providing is ridiculous). Otherwise no complaints.

Dr Bissell is the very best and this office is so nice and clean with a fantastic staff!read more

I was referred to Dr. Bissell as I was new to area and have a cat with a chronic illness. I went…read moreto him when my cat had a flare up and needed more of my medication for him. He took the time to read through all of the past reports, tests, labs etc and listened to my concerns. I told him that we had insurance on the cat and that in about a month and half I would be starting over with deductibles and any tests he wanted to do could we do them this month. Dr. Bissell set up tests to be done so we can compare to last tests from 8 months ago to see the progression. He was so thorough and he consulted with Cardiologist and internist for best plans rather than just his own knowledge. He is a very smart vet, but I love when a Dr will work with other specialist to verify right path of treatment. I feel with Dr. Bissell as my vet I will have many more years with my cat. I have 2 other animals as well that are healthy and will be bringing them here once they are in need of their physicals etc. So happy I found them.

I have delayed writing but I must give an explanation in terminating my association with this…read morefacility, since we have been coming to St. John's Animal Clinic since 2002. First let me begin with the positive, - [ ] Dr. Dawn Stewart- So sweet, compassionate and caring. Most of all professional and knowledgeable. What a loss for this practice! - [ ] Dr. Ashley- Assisted with transitioning my Hank across the rainbow bridge. Patient, kind and caring. She is the reason I stayed a little longer with this clinic. - [ ] Brandi- Assistant that always helped me and I could tell her true love for my pets by her enthusiasm when she saw us. Now for the negative events that have led me to my decision that it is time for a change. On September 14, 2024, I requested a refill on my dog's Heartgard. The office told me I would have to bring her in for a blood test prior to the refill. I explained my financial considerations and wanted to keep my dog protected. I first requested to set up the appointment on my next payday in 2 weeks and refill the prescription and that was declined. I then asked could they waive the $80 office visit to help me get her in sooner since I would be paying for bloodwork and an exam. They told me they would speak to Dr. Hill and call me back. There was never a callback. This facility has gone corporate. This veterinarian does not care about a lifelong client. I should have left long ago but stayed.  I absolutely cannot return to this practice.   After 22 years of being a client, with multiple pets, I have literally spent thousands of dollars at your clinic. But I get treated so poorly. No customer loyalty or compassion for my situation. Therefore, it is well past time I move on. I understand a big corporation has acquired the practice and only is interested in money, I can certainly see that with just the increase of the price of an office visit.  I will give this advice, people want a constant perception of caring and consideration. It is good public relations. This notice will also be posted on the reviews of your clinic. Like other reviews, it's about $$$$ not customer service. I was told there would be a callback after speaking to Dr. Hill concerning my requests but nothing. Due to No response from your office concerning considerations and requests- at least call me back when you say you will. I hope you and your corporation are happy together.

Dr Hill & the entire staff (Gail, Lauren, Carmen & Miranda) were outstanding & made our dog very…read morecalm & comfortable. We would highly recommend AMC at St. Johns to anyone who truly loves their pet. Jim & Deb E

Best vet I recommend you come here with your pet the place very organized and clean and friendly…read moreand kind and caring and helpful and honest! When I used have pet i took him there all the time they answer all my questions! Seriously come here bring your pets here they are so awesome! Happy president's day everyone! From Lauren

My initial and only experience there was not a positive one (in fact quite disappointing and…read moredisturbing) for the following reasons: The doctor's 'bedside manner' was not what I hoped for or expected. I didn't see or feel much if any warmth or compassion in the way she treated my cat, Casper, or responded to me (especially when delivering some very disturbing news about my cat's eyesight). I would describe it as a coldness/aloofness and lack of friendliness that made me (and I think Casper) very uncomfortable. (Yes. He was very stressed contrary to what the doc and team observed.) The doctor very quickly diagnosed Casper as being blind or nearly blind based on a simple blink response test without any further diagnostics and/or questions? (E.g. Checking his retina with an opthalmosope and/or asking me how he's been navigating around the house today, etc.). FYI....This turned out to be false as verified later that day while observing his almond-shaped pupils and his ability to easily track my fingers, a laser pointer, etc. In addition, the vet at the UF Small Animal Hospital checked his eyes with a scope and his retina were fine. I asked for the doctor's assistance by having a phone consult with the UF Small Animal Hospital vet to better align on the pre-evaluation and testing required for Casper's I-131 Radio Iodine Treatment, including passing along my concerns and helping me get my questions answered. She was apparently unable or unwilling to do this for me and deferred to Casper's previous vet's office. I'm very sorry it turned out this way as I had high hopes for a different outcome.

Easy to get a same day appointment. The place was very clean and quiet, and with having a cat, I…read moreappreciate. They let us go right into a room when we got there, so I liked that as well. Our tech was understanding and knowledgeable. The doctor was great too. Both were patient with us and our questions and they happily answered everything. We felt heard during our appointment and not like another number. They were very forthcoming with pricing. And you could pay right in the room. They have a very fluid and private work flow and I REALLY liked it. Would not recommend, only because I don't want it to get busy. LOL! Ugh, but yes, I highly recommend this place:)

The staff and doctor were very friendly and cordial. They were able to see my dog right away and…read moregave him proper treatment. I would highly recommend their services.

Lucas at the front desk was very patient with me, answered all my questions & didn't make me feel…read moredumb for not knowing. My fur baby coming in with the chance of a fatal infection & the care he showed my fur baby was greatly appreciated & this is now my 3rd fur baby I've brought to this location. Affordable, transparent & reliable!! There is no where else I would bring my babies but St.Johns Affordable Animal Hospital. The reassurance they provided me & options showed how much they truly do care!! THANK YOU SO MUCH!!! FOR EVERYTHING!!!

Do Not Use These People. I Repeat: Do Not Go Here!…read more I just recently had an emergency making my daughter's lunch. A small grape slipped out of my hand, hit the floor, and my golden doodle snatched it up. I checked online, saw how bad and even fatal grapes could be for dogs, so I didn't hesitate. I took her to the "St. Johns Affordable Vet," the closest one to my house. I got there at 8 a.m. on the dot when they opened. Told them the situation. They were "waiting on the doctor" to get in--who apparently strolls in whenever. The young technician, "Angie," took some notes and gave me two options: wait around for the doctor or leave the dog. I didn't feel comfortable with that because I read online you've got about a 2-hour window for the effects of grape toxicity to show. This was time-sensitive--that's why I came in as soon as they opened. The conversation went south when Angie seemed more concerned with getting me to sign off on a laundry list of things that had nothing to do with the emergency. I made it clear the reason I was there was to expedite the cleansing process and flush the dog of potential toxins from the grape. She went outside, called the doctor, came back and said he'd be there in 20 minutes, and then immediately went back to pushing that paper for approval--blood work and all kinds of extras. I stopped and asked if the blood work had anything to do with the toxins from the grape, since that was the actual emergency. She said, "We aren't an emergency vet." So I asked again: what's the blood work for? She replied, "I thought you said you wanted to check her liver lipids and thyroid panel." At that point I lost it. Here I am, worried about my dog who could potentially die of kidney failure from a damn grape, and this brand new tech is trying to upsell me on stuff I (1) never asked for and (2) don't need. And this list added up to just under $300 without addressing the urgent need to flush my dog's system. I told them I was leaving, since wasting time there was only making things worse. By then it was about 8:40 a.m., 40 minutes since I arrived. I asked the tech her name, Angie, young African-American woman, for descriptive purposes if anyone else walks in there. She basically told me to go. When I mentioned I was going to make people aware of the situation, her attitude shifted slightly, but then she just ran in the back and hid. Long story short: St. Johns Affordable Vet is anything but affordable. You'll waste time, you'll waste money, and you could lose your pet. Never once did I ask about a thyroid panel or liver lipids. To Angie: I know you'll read this. You seem like a young vet tech, probably just out of school. My daughter is 9 and wants to be a vet. Maybe ask yourself why you chose this career. Was it to help animals in need? Or to upsell vulnerable people in emergencies? I get the business side you've got to make money but this is a medical industry. In emergencies, you don't push extras. You fix the problem quickly. To the owner of this place: Shame on you. Clearly, these young techs are coached to push blood work and B.S. on everyone to drive up costs. That attitude comes from the top. You shouldn't be in business. I never write bad reviews, but people need to know about this. It also looks like they delisted themselves off of Google Maps to hide other poor reviews. This place is the lowest of the low.

Dr Russell is amazing! He is not only a animal person but a people person too. When I took my 13…read moreyear old dog in thinking I'd have to put him down, he was able to find the issue and calm me down at the same time.

Dr. Russell is, by far, the best Veterinarian I've ever known. We refer to him as "Dr. House for…read morepets". My parents used him when I was growing up; and we started using him when we moved to St. John's County... We've moved; and still drive the hour to bring our Mastiff to him. You won't find better care or treatment for your pet. The staff here has gone so above and beyond, it's hard to put into words. They have shown so much compassion in our toughest times that it's hard to not consider them as family to us. We've since moved away, but still make the commute all the way out to see them, because it's worth it! I wouldn't trust our 4 legged children with anyone else...

I really am glad that I came here with my puppy Rose. She's needing to get spayed and they were…read morevery thorough with her consultation and it gave me peace of mind knowing she's in very good hands. It was very clean and they even had a welcome sign in the room for Rose and they gave her dog cookies and a cute little cup. The entire staff was friendly and efficient.

We love it here! This has been one of the best experiences we've encountered with taking our cats…read moreto the vet! The entire staff is amazing and super friendly! They have a way to help ease anxiety the cats experience when going to the vet.