I found all the staff friendly and competent. They're always helpful and keen to see my dog. I…read morethink mainly that has to do with the fact that I'm uninsured and pay through the nose for treatment. As with all vets the drug prices are extortionate. At least double the price of what can be had by buying from an online pharmacy. But they have you by the short and curlies. You must have a prescription, to get a prescription you must see a vet and pay for their consultation. Once you have had the consultation you must then pay for the prescription. The prescription only covers one drug, so if like me you need two you must pay for two prescriptions. I still save nearly £1,000 per year by doing it this way, so you can see just how extortionate vet drug prices are in order to still save that amount of money.

an excellent practise situated on the outskirts of loughborough , friendly service and lots of…read moreinformation

I can't say enough good things about the vet who operates this business: Geoffrey Smith, MRCVS -but…read morelet me try! His business is small and run out of a house (that I assume is also his home). He is the only vet there and so you get his full and personal attention (he did take a brief vacation last year when he had a young lady take his place - and she was wonderful too!). Indeed you could imagine a British TV show about this man and his business. Oh wait a minute - that was done already back in the day (1978-1990): "All Creatures Great and Small" The surgery itself comprises a waiting area and his office/surgery. We LOVE the personal service that he gives, so does our beloved little guy "Ricky Martin" our 6 year old Jack Russell/Chihuahua mix born (and dumped roadside) in Houston, TX - thank goodness we found each other!! The occurrence that comes to mind is about 6 months ago when little Ricky (on an extended leash while walking with me) was attacked with no warning by a ferocious German Shepherd (Alsatian) which the owner was allowing to run free (forbidden in the UK) - yes I later found the address of the thoughtless owner, reported him to the police and now he has to keep the dangerous dog on a leash with a muzzle or he will go to prison. However, Ricky was bleeding and we got him immediately to the Doc who calmed him, shaved the area of the bite, studied and informed us that had the bite been 1/4 inch deeper or 1/4 inch to the left the carotid artery would have been severed and he would have bled out on the spot. He explained everything to us, advised why he was NOT going to use stitches, gave us painkillers for the little guy and antibiotics. Follow up a week later and all has been well since he pretty much fully recovered a month or so later. Poor little Ricky will not walk with me through those areas where he was attacked - his memory remains, as does ours of this wonderful, caring vet Two big thumbs up and one little paw up! Review # 109 2019

Arrived 15 minutes early and been told that my cat doesn't registered there even though the email…read morestated that me and my cat is registered in there. Took a day off to make sure my cat got sorted. The lady on the desk make it sound like the fault is on me that I came to the wrong branch, which is unacceptable and quite rude since the email I got is a proof of that. The only good thing is she managed to request appointment in the other branch which is in the other side of the city and is quite hassle to get there because of the distance and there is an repair on the other place so the parking will be a nightmare. Please own it if you made a mistake, that's the point of the customer service. Don't make it sound like your patient made a mistake and make us feel bad about it. My cat is already stressed, me and my fiancé also struggle about it, but please please don't make us feel even more worse with trying to put the blame on us. I really appreciate that you manage to get the appointment sorted in different place on the same day. Thank you for that. This review is for the service from the front desk customer service and the system, not for the vets since this is my first time there. Hopefully the service in the front desk doesn't reflect the quality of the vets for Daisy.

Excellent vet. Clean well staffed with very knowledgeable medical staff. Doctors were very gentle…read moreand kind to my two kitties, as well as informative about the heart murmur that one has.

excellent Vets, perfect service at reasonable rates. would recommend over and over again. definatly…read morea cut above the rest. You are made to feel special and apprieciaed. You are much more than a customer and you pet is made to feel very important.

I'd like to thank Claude for his understanding for our dog Tiny and ourselves. We were dreading…read morethe knock at the door but he soon put our anxiety at rest . Our dog Tiny passed away peacefully. I'd would highly recommend Claud to anyone Thank you Claude. Kind regards Susan and Jimmy Davis . Hepworth Suffolk.

our choc lab had come to the end of her journey, sadly. I rang Claude who was very friendly and…read moreunderstanding. He provided all the info I needed clearly and calmly. When he arrived he talked me and my teenage son through the process. He then made sure our dog was comfortable and sleepy before she was put down. I would definitely recommend Claude.

A huge THANK YOU to Manor Vets who have been absolutely fantastic. We first had to rush our cat…read moreIfrit to their 24 hour service a few months ago and were so kind and understanding when I explained my situation (not only a poor student but a poor disabled student relying on public transport) and let me work out first bus I could get to get Ifrit seen ASAP. Recently had to return to Manor Vets Edgbaston as it appears Ifrit has cystitis again and they're currently processing his urine samples today - a rush to make sure no underlying problems! By phone they are incredibly kind and patient, very understanding, and gave me numbers for the Cats Protection and Friends of the Animals for badly needed help with the cost of vets consultation and neutering fee for which I am incredibly grateful for. Some vets can be quite snobby and look down on lower-income people, but this recently refurbished state of the art veterinary practice is far from snobby. Treats were provided for the furry patients which helped Ifrit relax in the waiting room, and everyone there was definitely a pet person, creating a calming, warm, welcoming atmosphere. They've also given brilliant advice on foods that help his condition and it is little touches like that make me so grateful we chose Manor Vets.

Our family have used this veterinary practice for years but today was the last time . We took our…read moredog today to have her post operation check up ( already included in the price of being spayed ) during this consultation we asked about steroids that our dog was taken off of for her operation and they very cheekily they charged me another consultation fee !! I question the fee after I'd payed and was told that's how it is . We will not return

This is a great vet for dogs. They provided excellent care for our three elderly dogs right up to…read morethe end of their lives, and they will also handle cremation if your dog dies. They are very sensitive and professional.

This veterinary practice, actually in Sileby, not Loughborough, has a most excellent avian vet -…read moreCraig Hunt. He is very knowledgeable about pet birds of all kinds. We had a tiny budgie that required an operation and he and his team did a fabulous job. The budgie is fine now and the stitches were so tiny you could barely see it. Also very reasonable prices.

I used to take my African Grey parrot to see Craig Hunt at Chine house vets. My first impression…read morewas positive as he was very knowledgable. However that's where the positives stopped. I feel Craig suggested a load of tests and procedures that I felt were not necessary. My parrot had a small lump under his wing. Craig took samples of the lump and apparently ran tests and never got to the bottom of it. He suggested amputation of the wing. I think this is completely ridiculous as he never got to the bottom of the lump which most likely could have been solved with antibiotics which another vet told me. If you had a small lump on ur hand and the doctors suggested to amputate your hand without getting to the bottom of the problem, I dont think you would be happy!? My parrot spent several days at the vets for treatment, Craig promised to call every day with an update, which he failed to do. When he did eventually ring his phone manner was terrible and talks over you and doesn't let you get a word in! The second visit with the same problem with my parrot he suggested straight away to have the wing amputated. I suggested he run a biopsy first and it was like money bells rang in his head and he jumped at the chance to take even more money from me as he didn't suggest this himself. When I payed the bill, after studying the invoice I realised duplicate charges on the invoice which I had to call up to get refunded. Considering my parrot was very ill and he suggested we come back for a check up the following week and potentially more treatment, he has not had the courtesy to get in touch with us to see how our parrot is doing and why we haven't returned for the suggested check up. After paying near £1000 I would expect this courtesy at the minimum. I would definitely NOT recommend taking your pets to see Craig Hunt at Chine House vets.

I love this place. The top man, Guy Is amazing. Really caring and gets involved…read more When you are told something, he fully explains it to you in human terms! Practical advice for pets. Would recommend prices-very reasonable especially for the medication if you need any. Our dog had a bad leg and had to have operations. She wouldnt excersize the muscle so guy got us in touch with a water therapy place (swimming lessons for dogs!!) He then helped us claim it back on the insurance. Would recomend 11/10 for the friendly staff and for the quality of service here. Plus they remember my dogs name every time we come in !!

Our dog was very ill in August and we phoned St Marys Vets. Guy came out and was fantastic at a sad…read moretime. We had to have our dog put to sleep. The staff were marvellous understanding and caring. I would always use this vet. They are all brilliant.