We took our cat in off the street, sick and starving about a year ago. She had a bad skin condition and a related infection that we had treated by Vet-To-Go along with her vaccinations. Last week, she started getting itchy again so we call to get her to the clinic. I asked if it was possible to drop her off in the morning to be looked at while we were at work. I spoke to Angel. She said that she would have to get it approved first and that she would call me back. She called back and said that she just went ahead and scheduled an appointment for 9:30 the next day. This was frustrating because that was not what I asked. I asked if it was possible to do a drop off, and she said that she would call me back...she never did. So my husband ended up taking the morning off to take our baby there at 9:30 because we figured that the appointment was set. So he drops me off at work and goes to the clinic. He is greeted with nobody knowing, or even bothering to check to see that he had an appointment. The appointment apparently wasn't set and so they offered to take a look at her and give him a call when she is ready. After waiting until 4:00 pm he starts to call them. He called over 15 times and no one answered! So at 5:00 he gets a call from them saying they need his help for the exam because she is so aggressive. At her last visit they said she was the sweetest cat in the world. He rushes over there and the first thing he hears is the two receptionists deeply sigh because another person is here. They then act confused about him being there and require a long description of who he is and why he's there. While he is waiting, they start talking about yelp reviews and how they didn't even know what yelp was. So there you go, they don't care about anyone's reviews of their business. So the vet finally gives him back our cat, and says that they didn't do an exam but here pay for some antibiotics. How could anyone be ok with just giving out medication without looking at the patient?!!!! So we pay for antibiotics, and before my husband leaves the office, he asks about cat-safe allergy medicine. We had a suspicion that she was having a reaction to something and it was making her issues worse. So the vet (AMY) gives him dosages of claritin to give her. So we start giving her claritin, and switch her food hoping that it helps. Well it's helping but not fixing the problem. I'm angry because they did nothing to help her, we took her in for help and she got nothing. So we then start giving her the antibiotic, and SURPRISE It does absolutely nothing! BECAUSE THEY DIDN'T"T EVEN LOOK AT HER! I call and speak to the office manager Tammy. She tells me that she does see in their records that no exam was given so they felt it was a good idea to just give the same treatment they did before. I explained that not only did we lose work time and pay, but our baby is still sick. She tells me that she will look into the situation. She calls me back the 2 days later and offers a free exam at our convenience. I request a Sat. apmt. since they are open. She then tells me that Amy doesn't do Sat visits but that she will talk to vet Olivia and see if she can do it and that she will call me back. Another day goes by, so I call and leave a message because you can NEVER reach anyone there. I get a voice message at 7pm from Olivia saying that she would really like to talk about our cat. So the next day I call back and get a hold of Olivia. She tells me that she "Is going to hold my hand" through this process. So based off of what was discussed with Tammy, one would think that this meant that Olivia was going to see my cat and all would be fixed and well in the world. NOPE! She wants us to pay for more medications and unrelated tests without even looking at her. At this point I am so dumbfounded by the whole experience. She also admitted she wasn't taken out of the carrier all day! How can anyone leave a sick animal in a carrier from 9:30am-5:00pm and not feel like awful people. She then has the audacity to ask me if my cat was someone else's cat!!!! She asked if my cat was microchipped and I told her as far as I know she's not and that she is my baby. She then follows it with "well she could very well be someone else's kitty". We have had our cat for almost a year, she was outside for so long and almost died when we found her crying on our porch for someone to help. She's not microchipped and no one was looking for her. Now she is safe indoors, has all the food and treats and pets she could ever want with a family who loves her. At that point I was crying, they have abused me emotionally and mentally. I told her that it was unacceptable that they don't care and that I was disappointed that she didn't call to help. She then tells me that Tammy never talked to her about taking over on the visit and that Amy was still wanting to handle the situation. This office is the absolute worst! Please, if you love your pets like I know you do, then do not go here read more
