Worst Restaurant Experience in my Life!
We ate here for the first time with another couple. I ordered scallops. The other couple asked if scallops would be filling, as they were hungry. Waitress said no. Because of that I asked waitress if I could have a large helping of the risotto that comes with it. She said no, and I said I understood and it was fine. The busboys brought our food and gave me swordfish. I said I ordered scallops. They left to take care of that and said they were leaving the swordfish too. They had also brought a cheese board, which noone had ordered. We told them that we had not ordered it before they put it on the table, so they took it with them. Everyone else had their food, so I started eating the swordfish while I waited for my scallops. The owner, Dave, came to our table and very rudely and loudly told me I had to pay for it. He insisted I had ordered it. I asked him to bring the waitress into the conversation. He did not, and continued to be very rude as we told him that I had ordered scallops and the waitress had made a mistake. I also asked him to remind her that I had asked if there could be a large helping of risotto with the scallops and she said not. Scallops was the only dish that had risotto with it. I said I still wanted the scallops I had ordered. He also said our table had ordered a cheese board and then refused it. He huffed off. When the waitress came by, I told her about the owner coming to our table, reminded her about my risotto question and asked her to please tell him I ordered scallops. She confirmed I had ordered scallops. Later the owner came back with the scallops and rudely said I did not have to pay for the swordfish, but the waitress still insisted that was what I ordered. I told him that I did not appreciate being accused of lying, that I live in this historic district, organize events for the neighbors, and that this experience did not make a good impression. At that point, he rudely said, "Well I'm sorry". He then admitted that when he asked the waitress if I asked for more risotto, she said yes, so he told to her "I think she ordered scallops". Both the waitress and the extremely rude owner separately said the swordfish would not be on the bill, but when the bill came, THE SWORDFISH WAS ON THE BILL, along with everything we ordered and TWO DRINIKS WE DID NOT ORDER. We sent it back for them to fix.
There is so much wrong here: extremely rude treatment by owner, dishonest waitress, false billing to cheat customers, incompetence, very limited menu, small portions, bland food. What a nightmare! read more