Mr.Restore uses the phrase " industry standard" to add several hidden charges to their bill. If you…read morecall them just know that you will be charged $400 or more for the supervisor' s to fill out paperwork for the insurance company. The also will charge $800 for overhead (papers,pens etc) and profit. That doesn't even include the exuberant price they charge for the equipment rental. Servepro or Carpet tech would be a better option than Mr.Restore, they at least are honest in their billing practices.

This is the worst company I have ever had to deal with. They will tell you anything to get you to…read morehire them, Then the misery begins, They tell you that the maximum amount of time to finish the project is 6 months, then spend more time not even working on the project then time spent doing anything, Your house will sit for weeks, even up to a month with nothing being done, You better watch their sub contractors they hire too, They will take many shortcuts that is going to require being re done sometime in the future, Even their own so called experts in certain fields will tell you that you can make changes in the original design, only to find out they don't even know how to measure correctly. Then blame the customer saying they have to live with an appliance sticking partway through a door entrance, because thats how it is going to be. Seriously, the stress they put on their customers is beyond belief, by the way its been 8 1/2 months now and there is no end in sight! We see there trucks at other projects they are starting just leaving this project sit with no work...Great Job, Right? DO NOT USE THEM FOR ANY PROJECT!! You will regret it....

I was billed and paid an extremely large amount and anything that was fabric was not cleaned AFTER…read more9 MONTHS. I was told "oh well, you are not our only fire". Now the company refuses to reimburse me for the portion of job they didn't do.

Unfortunately our office flooded after one of the many days of rain we received in Amarillo…read more Albeit, quick to respond, we were blind sided on the quality of the rugs they took from our establishment to clean. We sent the crew with 7 rugs to try and clean and save. This happened 05/19, and we received our rugs back on 06/12/2023. They were not cleaned, I took pictures of them, 1 rug came in with leaves on it and I vacuumed it. I sent in the pictures to the PM and a member of management, of which, we have yet to receive any response. We will be throwing these rugs out. They are not salvageable. Would not recommend this establishment at all!

Chris did a consultation for us on removing cigarette smoke from a property. Was a pleasure to…read morework with and gave very helpful suggestions. Highly recommend you give him a call!

These guys are excellent. Had a small water disaster flooding two rooms. They arrived quickly and…read moremeasured humidity levels in the carpet and walls. Gave an estimate and proceeded with cleanup. Employees were professional and courteous. Answered every question I had and a few I didn't know to ask! Drying time took a couple of days but they came and checked progress on a daily basis. Am very satisfied with the results. The owners of the franchise oversee the work done which helps ensure the quality. If you are in need of disaster cleanup, give these guys a call.

I'm generous with the 2 stars because Everyone was friendly through the process and that does hold…read morewater. Here is our experience. Called a got a quote over the phone. The receptionist gave us a quote of $160 for a livingroom and three bedrooms. We asked about the small hallways (which a small sections between the bedrooms and the livinroom) and she said if they are small enough he may throw them in, but they would be $40, so we are at $200 now... maybe. Richard, the owner, arrived with another gentlemen both friendly and respectful. He immediately informed me that our living room was too large for the quoted living room and that the hallways would not be included and now we are at $260. Then found out that the quoted number is only a cleaning and there would be no protectant that would be another $150. I couldn't pull that trigger at that time so I had him go ahead with the cleaning. I needed to pay with a credit card and that was another charge. I didn't have any other form of payment at that moment so I had to pay that too. Final bill 268.89. My problem here was that the person answering the phone should have communicated a few things up front. Be sure to get an in-person quote and ask more questions should you choose to do business here. The other gentleman was obviously being trained and I could hear quite a few corrections. This gave me a little pause to the process, but I trusted that Richard would make sure that it was done correctly. When they left I was told about 2 hours and we can put all our furniture back and walk on it. Before they arrived my wife had spilled a small amount of diet soda on the floor near our bed in the bedroom. It wasn't much and the floor was about to be cleaned, so she left it. But as we were putting the furniture back we noticed that that spot was still there. If you know how easy to clean up diet soda is then you can see how this is a concern. I called the main number and spoke with the receptionist and explained my concerns, and she said she could schedule them to come out again, but we didn't need that. I didn't really trust the system at this point. We were able to clean that spot up easy, and it made me feel as though there could be more issues through the rest of my house that were not cleaned. She gave me Richard's number and I called him. Richard answer was that sometimes we make mistakes, and that we may have missed it. I asked if they go over the entire carpet and he said that they do, but some spots need to be worked more than others. He offered no solutions, and thanked me for my opinion. Always friendly. I do not trust that this system cleans your carpet if it did not remove a simple soda spill from that same morning. OR they a missing large sections when they clean. either way I would not recommend this company based on my experience. I give the extra star for being professional.

I would recommend Amarillo Chem-Dry over any other carpet business in town. My carpets were dry in…read morea few hours and they look like new! I was so impressed! The owner couldn't have been more knowledgeable in stain removal and got all of the stains out of my high traffic area.

I had terrible stains over the holdays frok all the festivities. Called these guys and customer…read moreservice was legit. Definetly recommend anyone who needs their carpets cleaned with them.

From the owner: Amarillo Carpet Care provides carpet and rug cleaning, carpet repairs, upholstery cleaning, water…read moredamage restoration, tile or grout cleaning, and air duct cleaning to Amarillo, TX and the surrounding areas.