I've been living here for about 8 months and I gotta say, I've never encountered an issue with my apartment that management didn't address in a timely matter. Jamie is great at what she does. She's on top of keeping the residents in the loop with her notifications and emails, always greets everyone with a warm smile, knows everyone by name and is very professional. I put in a work order for my sink that drained kind of slowly and Sebastian came and unclogged it within the hour. I've never had a work order that sat pending for longer than 48hrs. The amenities are great, I love how this building has plants in almost every common area ESPECIALLY the sky decks! The building design is modern but not like how some buildings have that grey bland corporate look to it. Love being a tenant here! read more

If I could give 0 stars I would. They never pick up the phones, they hardly respond to emails when trying to schedule apartment tours. It's impossible to get a hold of them. I got off work early to tour the apartment and kept calling the phone and using the butterfly video call for the leasing office and no answer. Wasted a bunch of time and energy on this place. When I had to cancel the *finally* approved rescheduled appointment due to the rain storm we got last week, I got zero response. Don't waste your time like I did and look elsewhere. Bad first impression based on the service and how the surrounding area lacks cleanliness. read more

After living at VERT for 3 years.... The building itself has some positives, especially the maintenance team-- Sebastian in particular was always professional, fast, and genuinely helpful throughout our entire stay. Every positive review is mostly because of him. However, management quality noticeably declined over time. (Rating on Google was 4star when I moved in and now it's at 3.5) Communication became increasingly difficult toward the end of our tenancy, and the move-out process was far more stressful and confusing than it needed to be. Staff just abruptly stopped communicating with us toward the end and then BOOM: We ultimately received a final move-out statement exceeding $7,000 after moving out roughly two months before lease expiration, including a devastating lease termination-related charge that was never clearly communicated or explained during the move-out coordination process. If they had it in the contract we would have not made the early move out. We are currently disputing several of the charges, (including utility charges that they decided to casually triple) that appear inconsistent with ordinary wear and tear after a 3-year tenancy. Glad I took pictures of how I left the place and asked the 3rd party utility bill provider for the final bill statement which proves that they just want to bill us the highest amount possible on the way out. Not sure if it's personal of if it's just pure greed. Either way, it's just disappointing. Besides that, the hallway carpets were often dirty, dog waste enforcement around the property was inconsistent, and the front entrance frequently smelled unpleasant. Over the years, the overall atmosphere and management experience noticeably changed from when we first moved in. I will always remember the first management staff which was absolutely amazing and professional, especially Katelyn. Unfortunately they changed management staff every single year in those 3 years I lived there. read more

Vert - Total move out charges almost $8000 - Apartments Near Me - Los Angeles, California

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Was one of the first residents in the apartment, but after the change in management everything turned upside down. Till now I have not received my security deposit balance. It's been two years going on 3. There's not even a phone number that's reachable anymore. Calling and emailing is a waste of time. You get a link, but the link doesn't work. In short, you don't get your security deposit back. Update: After updating my address I got an email from Vert: "we will update your forwarding address and reach out to the accounting team". This is was last June, frankly the continued lack of communication and accountability in handling this matter is deeply disappointing and reflects poorly--if not disgracefully--on the professionalism and work ethic of the management team. read more

If you are thinking about living in this community, I urge you to look elsewhere. While the staff are friendly and amenities are nice, once you decide to leave the community they will neither answer your calls or emails. Especially when it comes to your final bill. I lived in this community for 3 years and was mostly satisfied but when I was given my final statement for utilities where I once paid $5-$10 a month on gas (cooking once a week for mealprep and never turned on the heat - its LA), they gave me my final bill totaling over $600 of gas in one month. In what world, especially Southern California, can one spend over $600 worth of gas? In one month my monthly gas went from $9.79 to $622.02. I asked about the considerable difference in price and now they won't pick up their phone, won't answer emails and continue to pass me around to numerous points of contact within Greystar and Conservice with no resolution. If this review can help someone avoid the mistake of living in this community then I have done my friends and neighbors a great service. read more

I love living here! The manager Angel, Jamie & Maraja are extremely helpful extremely. I'm very pleased with all of them and I love my place, it's so clean. They always address any concerns I have in a timely manner. We just had a cute community event that I loved and everyone here is so friendly. Thank you to the team at Vert! read more

Vert - Apartments Near Me - Los Angeles, California

Management is horrible in replying to calls, emails and returning deposits! Get a new manager please!

If I could I would give them zero star!!!! I completed application couple of months ago to move there, didn't receive email or even phone call after a lot of times that I tried to contact their management, finally moved to another appartement complex!! Was charged $500 for deposit fee for apartment I never moved in, it was hassle disputing that! And now I received email saying since you moved out!!you need to pay $25!! Move out from where?! I never move in!! Horrible customer service! Horrible! Nobody answer your call or even email! Horrible! Why should I pay $25?! Why?! There are a lot of good complex around that area! Just don't move to vert! read more

Vert - What is this?! Seriously - Apartments Near Me - Los Angeles, California

Avoid. Go to the Q. Most things are in a state of disrepair, despite service requests. Expect a lot of the gym machines to not work. The bicycle room was nonfunctional the entire year I was there, as was the community fire pit. The gate on the garage was broken for months. Cars have been broken into and even literally stolen--the security cameras will not be available for your review. Getting an EV spot will take months, despite what you're told when you're signing the lease. Though plenty of non-EV cars chronically assigned to charging spots. Street in front of the building is almost always littered with trash. Staff turn over is huge--everyone from the handyman to security to the management has quit. Current management is spread very thin. Morale is low. As a cherry on top, will steal your security deposit and then ignore your emails. (Emails frequently go ignored.) It's a shame because this place used to be good. Now the company is just milking it for as much profit as it can make. Photo of a roach in one of the apartments attached. read more

Vert - Roach in the apartments. - Apartments Near Me - Los Angeles, California

Don't let the move-in special lure you in- it's a bait and switch. The last month has been an absolutely nightmare dealing with Vert. Upon applying; you are expected to pay the security deposit (which I did), but if you pull-out for whatever reason, you will spend at least a month begging for your deposit money back. The property manager, Angel, is completely checked out. He lacks integrity and follow-through. After being "approved", the requirements kept changing. The overall process should have been seamless, but it was sloppy and felt like a scam. I was told I would be able to move-in by a specific date, and the date kept changing because I had to practically stalk Angel to get some answers. It took me going up to Vert three times, just to get him to do his job, his excuse was "I have reports due". I've lived all over the US, this has been by-far the worst experience I've ever had with an apartment community. GreyStar is too big to be negligent of Vert's bad behavior. Moving is already stressful enough, Vert's lack of professionalism and care is a prime example of how bad things have gotten with the apartment market in LA. read more

Update -- as you can see the business has responded trying to save face by saying they have addressed and resolved this issue. I'd like to make it crystal clear that the statement from Greystar and Vert this is a lie. I have still not received my money, and they have tried to send partial payments which I have told them will not be accepted unless it's the full amount. Pretty appalling but not at all surprising that you're trying to make yourselves look good when the issue is still persistent. Lying is never the answer, and it would be much more commendable if you owned up to your mishandlings. read more

Dear reader, allow me to tell you of my most unfortunate dealings with Greystar Management, who run apartments in Los Angeles with the grace of a ballroom but the honesty of a card cheat. At first, they seem charming. Their buildings shine, their ads sparkle, and their prices appear--at least online--to be reasonable. But once you sign a lease, the mask falls away. Suddenly, the true costs appear: fees for trash, pest control, utilities, packages, even "insurance checks"--none of them optional, all of them hidden. Rent that once seemed fair turns into a bill heavy. Even the Federal Trade Commission and the Colorado Attorney General have taken them to court, accusing Greystar of tricking renters with fake prices and "junk fees." And California, never shy about drama, has filed a class-action lawsuit of its own, saying Greystar broke the Honest Pricing Act by advertising rent that didn't include all the costs. Tenants' stories only prove the point: In Oakland, someone was charged $1,000 after moving out--even after a spotless inspection. In Denver, others report flat $700 "move-out fees," like $350 for painting that never happened. One renter got a $688 bill for "pet odors" despite not having a pet. Another was fined $450 for a "messy" kitchen, their money simply taken from the rent portal. Many say the online rent system adds fake late fees because of glitches--and Greystar refuses refunds. And if you ever dare to argue? Prepare for silence, stonewalling, or worse: bullying from management. In short, Greystar's reputation is well-earned. They are under federal investigation, facing lawsuits across multiple states, and leaving behind a trail of angry renters who thought they were paying for "luxury" but ended up paying for lies. So please, dear reader, save yourself. Don't be fooled by the fancy lobbies and glossy brochures. Behind the glitter hides a landlord greedier than Mr. Wickham and slipperier than a Hollywood agent's promise. Greystar is not luxury living--it's luxury lying. Avoid them if you value your money and your peace of mind. read more

Review for vert I'll start by saying I wish I can give 0 stars. Will, the leasing agent here at Vert is the WORST leasing manager I've ever dealt with. From not showing up on time, to being rude in person and over the phone, to not replying any of my emails when I had already submitted my application. They literally keep you in the dark and get upset when you have any questions about the building/application. It's as if they get upset at YOU for them doing their job? like if you dislike your job (which you chose) why not just quit instead of taking it out on tenants. I'd steer away from this place honestly, floors are disgustingly dirty, hallways smell, they charge for everything little thing which they fail to mention! I dodged a bullet. read more

Maraja is the best! She was friendly and professional throughout the entire viewing and application process. Give that woman a raise!

MOVE-OUT UPDATE: You are in good hands! I wanted to update this one more time to make sure I named all the amazing people who have made my living experience here just fantastic. I cannot thank Lisa, Katelynn, and Marlin enough for putting up with me for a year!! This is seriously the most friendly, knowledgeable, professional, and overall awesome management and leasing team you could ask for. In addition Carlos and Diego are the best maintenance team you could ask for - they take care of you and are extremely fast, polite, and have great discretion and respect for your home. Our security folks, Remy and his team are fantastic and always look out for us: 24/7. These are our unsung heroes and their work is so appreciated by everyone in our community. Overall, the team members here literally make this place what it is and honestly if I could take them all with me I would lol. If I wasn't moving for work I wouldn't be moving at all. Thank you Lisa, Katelynn, Marlin, Carlos, Diego, Remy, and everyone else on your team. read more

The Vert came high recommended from friend that was a former tenant. I spoke with Will over the phone and let him know about my interest in tour once I move back to California next month. He was extreme helpful and knowledgeable about the building. He was able to walk me though the website to see the units/layouts and amenities before my arrival. He was also able to answer all of my questions not only about leasing, but where eat and what do in the surrounding area. I look forward to booking a tour and officially meeting him in person. read more

Brandi, Will, and Brandon were exceptional during the move in process. The building always smells amazing and is super clean. Vert takes modern living to a whole new level, it's like staying at a resort and the management team is fabulous. Quick to respond to anything you might need and super friendly. read more

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Avoid cancer and the bad management in Texas from this unit. This Vert has a very aggressive management in Texas; the employees can't really do anything; I keep getting charged unfair fees for unreasonable purposes, and it is very unreasonable because it's something that takes up a lot of time to deal with; and they're very rude and passive aggressive about it; the office staff in Texas never provides their name; and the staff in the front office gives you the silent treatment; very unprofessional guided by corporate staff in Texas. Also: 1) The water may be contaminated due to Rocketdyne facilities contaminating water; I've heard people complain about headaches and infections in their mouth. 2) Emailing customer service is very passive aggressive for petty things you'd think they'd learn to resolve with good communication. Building has a empty, cold vibe, especially due to management's attitude. read more

Vert Management is the WORST! Don't Live Here! (Unless You Enjoy Trash) Trying to find a decent place to live? Look ELSEWHERE! I lived at Vert for 3 years. The management is an absolute joke, and the building turned into a total dump. Here's why you should avoid Vert at all costs, especially if Graystar is still managing it: Living in a Garbage Dump: The "Welcome Wagon" of Stench: Imagine homeless people using the building as a shelter. Not only were they in the parking garage (thanks to the always-broken door), but they even managed to sneak into vacant units! Halls of Horror: Vomit lingering for 7 days? Check. Dog poop a daily hallway surprise? Absolutely. Residents treating the halls like personal garbage dumps? You betcha! Management? Nowhere to be found, it took them 7 days to clean. (PICTURES ATTACHED) Trashy Streets: The street outside was consistently overflowing with garbage. Complaining to management was like talking to a brick wall - their only response was a never-ending "we're working on it." Security Concerns? More Like Security Shenanigans: Sleeping on the Job Security Guards: These guards seemed more comfortable napping in the lobby than patrolling the building. Master Key Mishap: How else can you explain homeless people waltzing into occupied units and using the facilities? Management that Makes You Want to Pull Your Hair Out: Deposit Bandits: Beware of illegal charges! They tried to withhold money from my security deposit for carpet cleaning and painting, which is illegal after 3 years (which, guess what, I lived there for!). The Return of the Deposit - Maybe: California law says they have 21 days to return your deposit. Vert? 8 weeks and counting, with a healthy dose of empty promises from Brandon, Will, and Brandy. Live with Dignity, Not in Disarray This place could have been decent, but terrible management turned it into a nightmare. Do yourself a favor and find a place that respects its tenants. Stay far, far away from Vert, especially if Graystar is still calling the shots. read more

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I have been living here for the past 6 months, i moved in November and so far i have not seen anything that might annoy me or disturb my peace of mind. Leasing office is responsive Brandi is very helpful all other people are nice too. I haven't had any issue, the place always smells nice especially when you walk in the reception area. It is quiet and neat. Had a clog in the shower and maintenance team came and fixed it according to schedule. I like this community because it is neither too huge nor very small. Security guys are always there and are super nice. I am satisfied snd looking forward to renew my lease but i dont know if they will be increasing the rent. But as for now, everything seems to be on point. read more

Vert - Building - Apartments Near Me - Los Angeles, California

I am giving them 4 stars because I can't do 3.5. Literally this would've been the perfect community (and 5 stars) if it wasn't for the insane amounts of noise. DO NOT (whatever you do) move on the side of the building by the dog parks. I don't care if they offer you free rent. You will hear dogs (so.many.dogs) screeching/barking/howling/fighting at all hours of the day and night. When we moved in, I didn't hear a single dog. Little did we know, Vert backs up to another complex (that would open right after we moved in), so there's TWO dog parks facing each other. It made working from home (or ENJOYING being at home) miserable. It really started to get to me mentally. It was SO much noise. All the time. I would leave during the day randomly to take walks in between meetings (or sit in my car) just for some peace and quiet..absurd when you look at how much our rent was. We actually heard a few neighbors argue on their balconies multiple times to tell other people to keep theirs dogs quiet. You might think, well at least we had quiet weekends! Nothing prepared me for our neighbors. I swear these people ran a wrestling club or a speakeasy out of their apartment because I've never heard that much noise 24 hours a day. Do they even sleep? Are they constantly remodeling? Is there 42 people living in the apartment? Who knows! Now for the parking structure..Vert corners another complex, and also their parking lot. If you live on that side (once you see the building, you'll know what I mean), you will hear people doing donuts in the parking lot in the middle of the day (trying to set off other car alarms). It's quite wonderful with the dogs barking outside, too! Anyway, as long as you have quiet neighbors, live on the top floor, and don't live anywhere near the dog park or parking structure, I think you'll love it here. read more

they take $500 holding deposits and keep them. I've been told i'm getting a refund and it's been over a month without a refund issued. No response to email. Will be forced to file a dispute. I'm not sure what their angle is to not refund people except to hold money en masse from applications as a shady business practice. read more

The trash in front of the building is a major issue. furniture and trash sit in the middle of the street literally for weeks before any of the management from the apartments do anything about it. . Dumping is illegal so there really needs to be some type of system put into place that stops people from doing that . As much as these buildings charge for rent each month, it cost nothing for them to buy a large trash bin that will sit in the BACK of the building or in the cul-de-sac that is specifically for people to dump their old furniture. It really brings down the quality of the building and the way it looks. it's very low class and it's embarrassing to have company over and see that.. read more

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10 THUMBS UP!! Brandon is the epitome of customer service. He is very professional and is equipped with a high level of business acumen. Extremely capable! Client Centric ~ Customer Focused. Please give him a raise!! Any business would be proud to have him facing customers and clients. read more

If you're thinking about moving into the Vert let me save you some time and spare you from what will seem like a lifetime of misery. Don't do it. As I read the reviews I find myself questioning the five star reviews and wondering if they might still be in the honeymoon phase of living here. I lived at the Vert for three years and am relieved to be able to finally break away from this dump. Don't bother bringing your concerns to management unless you want to get smoke blown up your ass. Complain about feeling unsafe and being harassed by other occupants in the building? Vert's response: oh you know we can't really control other peoples actions or behaviors. Maybe you should call the police. Complain about how the building is not a smoke free environment as advertised? Vert's response: oh well you know can you show us which apartments are smoking we can't really go much without that information. (Even though like clockwork the same people are out on their balconies smoking and throwing the cigarette butts around the complex) Complain about unsafe environment such as tenants walking around with a NOS tank, blood splatters on the outside sidewalk, seeing tenants harassing other building neighbors to the point they feel unsafe. Vert's response: oh well you know we can't really do anything about what is happening outside. Complain about how there was a death in the community bathroom and we weren't informed. Vert's response: oh well you know not everyone likes to receive emails also that was a maintenance worker from another company. I can keep going, but the response is always the same. From the broken garage gate that's been getting fixed for the last three years. To all the dog shit and piss you find in the hallways that they miraculously are going to start implementing weekly cleaning unfortunately their machine is broken. This dump always happens to have the right things to say when you have an issue just so they can get you off their asses. Don't worry Vert, I know... it's not your problem it's the other neighboring apartments, it's a broken machine, it's the parts that have been ordered but there is a delay. Must feel good to always keep your hands clean by deflecting your issues to another target. Be accountable and take action. Make future residents that want to call this home feel welcomed by being proactive and working on solutions to your deficits. The staff are stuck up, management is just as bad, for what I'm paying at this building I'd expect quality and a welcoming atmosphere. Don't bother pressing management for change either. Mentioning how you've noticed long time tenants leaving and empty apartments as of recent seems to be a trigger point. Quick to go on the defensive and make you feel like you don't know what you're talking about because they don't have any of those issues. Good riddance Vert. I hope to never hear or have anything to do with you again. read more

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I went to Regina regarding my concerns and she just apologized for my feelings and got defensive. 0/10. If you like quality, this isn't the place for you. If you like receptive Managment, this isn't the place for you. read more

Vert - "Our machine is broken" -- it was like this for about a month or two. & yes, it's urine. - Apartments Near Me - Los Angeles, California

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Lot changed after management, Gym has 24 hour poster to get new people to move in, and at 10pm security guard came and told me I have to leave cause it closes at 10 cause they lock it. Few days prior I have recorded the gym door not opening after 10 pm, Despite the poster saying it 24 hr gym, and sent it to front office and they said they will look into it. Days later gym door doesn't open after 10. And now guard saying I have to leave at 10, and I said but there are 24 hr gym posters? read more

Vert - 24 hr gym poster that is false, and has been up for a while, false advertisement - Apartments Near Me - Los Angeles, California

Great tour, very nice apartments, brand new, best view, very clean complex, new washer/dryer, huge footage, rooftops. Brandon was very kind and friendly leasing person. read more

Vert - Apartments Near Me - Los Angeles, California

Just a follow up that no one has gotten in touch with me or her. That was an insincere response from the management company. Where is your integrity? Don't mislead the community. Just take ownership and fix the problems. read more

Scam. Don't move into this shithole. It is poorly managed and the positive reviews are incentivized by management. Expect everything to be broken and dirty. They will steal your security deposit too. read more

Moving here has been a great experience with the exceptional assistance from Will, his willingness to help and make sure your needs are met and that you are satisfied with your stay at Vert has made the process of moving a breeze!! My friend referred me to come check it out and I could not be more grateful. The people that lives here is so amazing and not to mention how beautiful the apartments are; spacious, modern, clean. You'll love it here... Welcome home!! read more

I can't believe its been nearly a year since this review, and I'm sorry to say nothing seems to have changed. I vacated this place at the end of July 2022, and unsurprisingly they illegally withheld my deposit over bogus cleaning and painting charges. I sued them in small claims court and won a triple damages judgement, and they still haven't paid more than 30 days after the court order! Look up my case 22VESC01841 in the LA court docket to see for yourself. In my opinion, this is the kind of nonsense you can expect if you rent here. Don't say nobody warned you. P.S. To Vert/Greystar's legal team browsing here: Just pay the judgement, bro. If you're even thinking about filing a SLAPP suit over this review you're gonna get SLAPPed back. read more

Vert - Court order against Vert owners to pay back the deposit. - Apartments Near Me - Los Angeles, California

Angel the manager does not respond to emails. When you call the leasing office anytime between business hours no one answers. When you go in person they give you the run around. Horrible management. read more

Lately there have been several break ins in the parking garage. Vert said it would add another security guard in the garage at night. They haven't. Instead they added a chair and a half full water bottle with a post it that says security on it. It's been there for two weeks now.... No sign of a human guard at night. read more

Vert - The new security guard at vert is an unmanned chair with a post it labeled security - Apartments Near Me - Los Angeles, California

I love living here at the Vert, professional staff and a beautiful community. Dog park is intimate and well placed. I really like the cycling room too. Gym has all the equipment and it open 24hrs, I love being able to work out when I want to! I referred my friend & we both got a nice referral fee! Come live at the Vert! read more

Gorgeous units and fair leasing options. Brandy, the manager, is so professional and kind when it comes to dealing with my 93 year old mom. She has made this building run smoother than it has in months. Grateful for Vert's beautiful ground, pool area and maintenance crew. A rare find in the Valley! read more

Just completed a tour of Vert with a gentleman by the name of Will who really took the time to show me all the wonderful aspects of this property. Thankful to him for answering my million questions. Really listened to what I was looking for. Holding to be a future resident read more

My fiancée and I just moved into the Vert. Will has been our Go-to guy for any and everything during our move, and our experience has been nothing short of amazing. I would absolutely recommend this apartment complex for anybody looking for a safe, quiet and clean place to live with exceptional amenities. So far iam very impressed and love my new home! Thanks Will! read more

Warning do NOT MOVE HERE!! Please read this before you even decide to look at this place. This review is 100%authentic and not fake like some of the reviews management bought online! Do not be fooled, I've lived here from the start and recently moved out. Save yourself the time! read more

My friend just moved here and wow it's AMAZING!! The Leasing office was Super Helpful & Smelled so goood! Brandon & Will went above and beyond to make sure the move in went well. I CANT WAIT TO USE THE HEATED POOL!!!! read more