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Versace

4.5 (8 reviews)
Closed • 11:00 am - 7:00 pm

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8 years ago

Ultra high end as expected but offers a nice selection and pleasant staff. I can't explain the customer service that give.

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Barbara Katz - Our new location in Shops at Boca Center

Barbara Katz

(15 reviews)

$$

I had the opportunity to accompany my wife to Barbara Katz as she had to pick up some…read morepreviously-ordered clothing. This was my first time going to the store. The store is absolutely beautiful -- the interior colors are very attractive, the design of the store is well-laid out, and it is brightly lit. Even more important -- the employees are all professional and personable. My wife has been working with a sales associate named Lee. My wife brought home several outfits a few months ago that perfectly complemented my wife's coloring and figure. She told me that Lee had made most of the recommendations. When we entered the store nearly all of the sales associates said hello to my wife and how nice it was to see her again. As my wife was picking up her previous order, I took a walk around the store to see if there were any other outfits my wife might like. I immediately found several, and went to show them to my wife. Lee was with my wife, and told her that she had several potential outfits my wife might like to try on in addition to the two I had found. Several of the outfits fit perfectly, but a couple did not. What I found impressive is that Lee told my wife when the outfits were flattering -- and when they were not. Too often I have been clothes shopping with my wife where the sales person said every outfit was a "10" -- whereas I found them to be a "3." As we were paying for the outfits the owner of the store came by and introduced herself (Lori). She thanked my wife for her business -- and asked if there was anything special in the way of designs/looks that my wife was interested in -- that Lori would make a special effort to find these. In light of my experience, I have to say that it was completely the opposite of what other reviewers had experienced when they talked about poor customer service, poor selection, and a nasty owner. I found the selection to be very broad -- both in terms od style, and pricing. And as I noted, the sales associates -- and the owner-- were professional, courteous, and friendly. It so happened that after having shopped at Barbara Katz, that evening the movie Pretty Woman was on. We watched the scene where Julia Roberts attempts to go clothes shopping at a store on Rodeo Drive in Beverly Hills -- and how the sales ladies totally ignored her for "not being wealthy." There are a number of clothing stores in Boca like the store in Pretty Woman -- but Barbara Katz is the exact opposite of that.

Customer service is awful. I returned a blouse with their label. It was received by tracking 10…read moredays ago. Still no refund. The shop didn't want to have anything to do with the situation & kept sending me to a third party. Still no refund.

Versace - leather - Updated May 2026

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