Let me preface this by saying: I LOVE this location. Mariah (the manager) is a gem, the other girls…read moreare sweet, and the beds? Chef's kiss. I walk in here regularly feeling like a bronzed goddess in the making.
Except... Macie.
Picture this: I come in ready to vibe, tan, and get my bronze on. I open the door and greet her with a happy "Hey!" and in return I'm greeted with the enthusiasm of a wet piece of toilet paper which has been stuck to the bottom of your shoe for the last 3 hours, unbeknownst to you.
Maybe she's having a bad day...? No biggie.
But from the moment I stepped in, she had a facial expression like she was smelling invisible dog PEWP . Permanently. Like it was her natural resting state. The stank on her stank face... was stanky.
Nevertheless, I say "Hey!" As I always do, She didn't even acknowledge me. No smile. No "hi." Not even a head nod. Just pure, unfiltered "why are you here ruining my life" energy.
She asks for my name. Cool. I spell it (as one does when you share a similar name with another customer). "J-E-P-H-S-O-N". She types it in and suddenly perks up just enough to mumble something that sounded like "spray tan" which immediately short-circuited my brain because I have NEVER gotten a spray tan in my life. She said, "Looks like I'm on a spray tan streak."
So I ask for clarification. "Wait, whose spray tan? Yours???" And I swear, the way she SLOWLY turned her head toward me... The look she gave me could curdle milk. You would've thought I had personally insulted her entire bloodline and a few family pets.
Then, in the most condescending tone I've ever heard from someone who works in customer service, she goes:
"YOUR spray tan? The spray tan that YOU'RE here for?" (She should've said "duh" at the end of it cause that's how bad it was).
Ma'am. What.
She continues. Still annoyed, still acting like I'm ruining her day by existing: "Are you not JEPSON here for a spray tan? J-E-P-S-O-N?"
I have never in my life been spoken to like I don't know my own name AND simultaneously been told how to spell it incorrectly in the same sentence. The math is not mathing. A talent, really. Her attitude had the texture of someone scraping a fork across a plate.
I politely correct her (because one of us had to be the adult), tell her I use the beds, never spray tans. She rolls her eyes. ROLLS. THEM. And types some more.
At this point, I'm trying to figure out how to not get banned from my favorite tanning salon. BECAUSE WHO ARE YOU TALKING TO LIKE THAT.
Then she hits me with the nastiest side-eye I've ever experienced and goes, "And you really want bed 7... for 7 minutes... again?"
Yes, babe. I do. I'm consistent. God forbid.
"Yes " ... still disgusted with my presence, she says "It's. Ready."
I say thank you and politely ask for a few extra minutes to put lotion on and she gives me a glare so intense I momentarily wondered if she was trying to communicate telepathically...or curse me.
"It's. Ready."
Oh! Okay then! My apologies for... asking a normal question at a business?
Listen... this location is amazing. The manager and most of the girls are wonderful. I've genuinely enjoyed tanning here for over a year or so. I could've brushed it off as Macie having a bad day... I give grace as often as I can. But to be so beyond fu**ing rude and belittling over something so little is just... beyond me. If customer service were a tan, she'd be streaky, orange, and patchy as hell... and that's me being generous. She needs to sit in a dark room, think about her behavior, and maybe Google "basic human decency". I HATE to be that person (cause it's annoying and overplayed) but if I wasn't a customer here for as long as I have been, I would've canceled my membership right then and there. Life is way too short to spend money in places with RUDE people like that.
Shame on you Macie and the way you speak to people. Shame on your cow. Hold yourself to a higher standard.
