I'm genuinely sad to be writing this review because this practice used to be excellent…read more
I moved to Denver in 2016 and needed a primary care provider I could see regularly, as I take PrEP and require routine follow-ups. Dr. Peter Prutch was recommended to me by neighbors, and at the time, Family Centered Medicine was exactly what the name promised. Visits were efficient, the staff was friendly, labs were done in-office with fast results, and the overall experience felt thoughtful and patient-centered. I happily left a glowing review back then because it was earned.
Unfortunately, since Dr. Prutch retired (hi Peter I hope you're enjoying retirement) and the practice was sold -- now operating as Part of Pinnacle Pediatrics and Internal Medicine, a subsidiary of Brookside Health Group, owned by Vertikle Enterprises -- the quality and continuity of care have deteriorated significantly.
I saw the new provider (Ona Ahumada, NP) twice and left both visits feeling judged and unheard. My medical records clearly had not been reviewed, and notes about me were literally written on a napkin during one appointment. It felt unprofessional and rushed, and the contrast to how this practice once operated was stark.
The only reason I returned for a second visit was because of Nikki, the medical assistant, who has consistently been kind, competent, and the one steady, positive presence in the office. Nikki is exceptional and deserves recognition -- and frankly, better systems and leadership around her.
In December, I informed the office that I would be changing PCPs and proactively completed a release of records. Since then, I've spent weeks trying to contact the office to provide my new physician's information. Calls go unanswered, voicemail boxes are full, and when you call the number now listed on the door, you're routed to an automated system that also ends in a full mailbox.
Three weeks into the new year, I physically went to the office only to find handwritten and printed signs taped to the door stating the phone system has been down since early January and that the practice has moved -- with no reliable way to reach a human being.
I'm not seeking care here anymore. I'm simply trying to have my medical records transferred to my new PCP, and the inability to accomplish something so basic is deeply frustrating and unacceptable in a healthcare setting.
This practice was once a model of efficient, respectful primary care. Since the corporate takeover, that experience has been lost.
Final note: Nikki is amazing. She was consistently professional, empathetic, and helpful throughout all of this.
