Made a 12:00pm appointment to get a new Samsung Watch 4 LTE version…read more Staff was friendly, however not very knowledgeable about their products. They added the watch line and paired it to my phone and I was off only to find out that my watch was not active. I was not able to make or receive calls/texts. Called the sales person (Thomas) and was giving wrong information on how my watch and phone worked. Thomas and the manager told me that my watch would only receive calls when connected to my phone. I returned to the store where I spent another 2.5 hours with them explained how the watch should work they spent 2.5 hours trying to get it to work. I ran out of time and had an appointment to get to and told them I would be back in the morning. When I returned home, I called 611 customer care and they had my watch active and working in 10 minutes. The technician explained that the watch was never activated. I called the store back and Thomas answered, I explained to him I called customer care and that my watch was never activated. They never apologized for wasting my time or giving me incorrect information on how my watch worked. I am happy about the products T-Mobile carry and love my watch. I would avoid this store if you need quality customer service.

Worst t mobile store experience ever! Brian the manager was so rude to customers and other…read moreemployees. Avoid this store at all cost.

Jeff needed a new phone and we just happened to stop by. Cristian helped us out and made sure the…read moreprocess went smoothly! We loved how honest, helpful, and funny he was! He was able to upgrade his phone at no charge which was great! He still had a really outdated iPhone. His service was excellent and loved how he gave us quotes when asked and never pressured us into a deal. It was great experience and highly recommend talking to Cristian!

This store ripped off my mother in law with upgrades she did not need or even know about. All…read morewithout any account authorization from the account owner.

Austin Cell Phone provided fast friendly service when I cracked my phone screen. Moving forward I…read morewill only bring my phone here and recommend this place for phone repairs!

Came in for a screen protector for mine and my husband's phones. Friendly staff and super easy…read moreprocess! Thanks!

I would highly recommend avoiding this location. I've encountered an unfortunate experience with…read morethe most unprofessional, untrustworthy Cricket employee, named Lesley R. I had purchased a Motorola phone and 4 days later, I was unable to access any of my texts or calls, so I reported to the same location for assistance. Lesley stated that the account was suspended due to nonpayment. I showed my online payment was reflected and confirmed with the account indicating zero balance. She then contacted the Cricket customer service line and I waited over 45 minutes for their resolution. I informed her that I needed to return to work as soon as possible, with the ability to access my phone service and text, in order to log into my telecommuting position. I was willing to remit a duplicate payment just to override the block and Cricket could reimburse me later, once the service was restored. She offered no other solution, therefore, I requested to return the phone and that I would resume with my previous carrier Sprint. Lesley stated the store policy would not allow return products, unless there was a technical issue with the device. I contested that my receipt doesn't indicate her claim as valid. According to the refund policy, any devices were completely returnable for 7 days of purchase. This was day 4 from the purchase date. She refused and stated that she can call her manager, however, when I agreed to speak directly with her manager, she refused, changing her story, stating that she was the manager and she was attempting to assist me, however I needed to pay a $5 reactivation fee. She lacked total credibility and absolutely pitiful that she thinks that customers are so dense to take her word at face value. She had no badge or business card indicating her title. When I insisted on speaking to her manager, Lesley snapped back and stated she had a right to refuse me service. From that point, it was clear that I was dealing with an irrational employee and informed her that I would file a complaint with their corporate office. Immediately, another Cricket staff intervened, logged into the system, and waived the $5 re-activation fee within seconds. I spent over an hour and 20 min debating with the most belligerent, Cricket employee that no customer should ever have experienced. This issue will definitely be escalated and reported to the Cricket corporate division for final retribution.

I've gone to this location a couple of times and every time the employees are extremely unpleasant…read more Terrible customer service.

They went above and beyond. 10 out of 10. The sbis where you go when you want a real problem…read moresolved.

I recently sent out a cost-of-repair request through the Yelp community and received a quote from…read moreFree Check Fix. The price to replace my phone screen was very competitive, so I decided to go with the service. I was really pleased with how quick and smooth the process was--the screen replacement took about an hour, and everything works perfectly. I appreciate the efficient service and fair pricing.

I can't recommend this shop enough. The first time I called, I was still shopping around and…read moregenuinely unsure what to do with my phone. I didn't know if it made more sense to sell it, replace a part, or do something else entirely. Instead of pushing me to come in or trying to make a sale, they actually walked me through all my options in a really thorough way. They explained their pricing clearly and also helped me understand what different repair paths mean cost wise depending on where you go, so I could make an informed decision. That level of transparency really stood out and made it clear they weren't just trying to get me through the door. I've since been there twice for repairs, and both experiences were great. Everything was fast, transparent, and affordable. I've never waited more than 10 to 15 minutes in the waiting room. The second repair was more involved, but they were upfront about the timing. I dropped my phone off, came back about an hour and a half later, and it was ready. When I later noticed a small issue and brought it back, they took care of it immediately with no hassle and no complaints. The space itself is quaint, and they usually have something funny playing on the TV, which is a nice touch. If you're looking for honest people who clearly explain what you're paying for and why, this is the place. I'll definitely keep coming back here as long as I live in the area. Thanks yall!

I brought my MacBook Pro that I deleted by mistake. I was not able to reinstall the OS by myself…read more they took care of my laptop in less than 2 hours. Running a new OS.

Repairs that last. I felt that I was in a good place when I chose UBreakiFix but they were mostly…read morekids. I would like a solution that lasts. I have a phone that is not dependable now. Looking for my next iphone repair shop and some anti-malware software.

I do not think they are still open. The phone number listed is not in service. Had a great…read moreexperience there a few years ago but now there is no one there