Easily a 6-star location. Exceptional attitude and knowledgeable service. I stop in about 4 times a year to buy something or to figure out what happened to my iPhone settings. The Team assesses my situation and fixes my phone very fast. They often teach me what button I pressed to mess it up. They also know their products and I can purchase the right product and be on my way in a few minutes. The product sale always comes with some good tips on operating it as well. I would never choose any other mobile carrier. read more

I was talk into switch over to business account to save money. My bill was supposed to got from 256$ to 229$. Spent 6 hours in this place to get this done, 6 hours. Had to come back the next day to finish. Then was told I needed to bring in an old device for a credit. Cane in yet again and then was told I was wasting my time, I didn't need to do that. Keep in mind, I live 30 minutes away. Had to go back in because they have me a duplicate number so when calling my son, it would go through to someone else. Had to go on again to remedy that. My bill is now 350$! That is a far cry from 229$. Never could get the two to call me. I go in, someone looks at my account and tells me my sales rep will call me after he looks at it. That was two weeks ago. Still haven't heard from him even if I call the store. Spent 3hrs on there phone getting stuff corrected only to get disconnected and too see that none of the stuff on my bill was handled after all. So my 20 year loyalty plan is gone for a 'cheaper' business account that is costing me over 150$ more. I'm canceling and going to AT&T because this is the worst experience I've had with any customer service in any company. read more

no matter what day I call or how many times, no one ever picks up the phone or responds to me. I've left a voicemail for a call back as well and no one ever got back to me. read more

I live in Cairo Georgia but work in Tallahassee Florida. My favorite Verizon store is in Thomasville Georgia. They are so kind and helpful. They had a Fitbit on sale and I calked and they held it for me. They have plenty of workers so you do not have to wait. If you want great service, use this store. read more

Verizon - Mobile Phones Near Me - Thomasville, Georgia

I gave them 1 star because you have to do that in order to post a review. If possible I would give them zero stars. The WORST customer service I've ever encountered. No one here with any problem solving skills; rather they just pass the buck and tell you to call customer service. Wait; WHAT?! I thought that's what you were! The manager is worse than anyone... just a glorified door greeter. Pathetic service. Unfortunately there's not any better choices for phone service in our area. read more

Terrible store. You purchase a new $1000 phone and they just toss it in the bag and expect you to do everything. 0 customer service. For the type of service they provide, you might as well order online. Not sure why they get paid a commission when they only act as a cashier. read more

I called here inquiring about switching from my iPhone to a new device and the guy on the phone talked to me like I was stupid. Said I couldn't change my phone just because I was "tired" of my old one. I don't appreciate being talked to like this. THIS IS HOW YOU LOSE CUSTOMERS. This place stinks. read more

SO my son went to verizon to return a phone we purchased on contract within the 14 day return guidelines, they refused to return the phone and supposedly fixed it. The phone has sense become completely useless and we had to switch back to an old phone and VERIZON refuses to let us out of the contract even though we tried to return it in the 14 day window to begin with...#verizondoesnotcareaboutcustomers #verizontakesadvantageofyouthenitsallyourfault #filingformalcomplaintwithconsumerservices #verizondoesnothonorthierendofthecontract #14dayreturnguaraneteemyass read more

I was visiting from out of town when my phone died. I went to this store and was helped by Joey and Christofer. They could not have been more helpful. They went out of their way to be accommodating. They were professional yet friendly. They represent the store, Verizon, and the wonderful South very well. They knew their products and even helped me save money on my plan. Thank you. read more