My husband and I would like to thank Zachary at the Streetsboro Verizon store. He was very professional and kind. He made the process of getting new phones smooth and timel, something we both appreciated! Karen and Chuck read more

I felt it's absolutely necessary to get on here and leave a great review for this location. I was having an incredibly disastrous day and at the top of that list was my iPhone SIM card not being read by the phone anymore. My first stop was at the Verizon retail store a little further up the road near Walmart. Not only were they unable to get into my account as an authorized account holder, They wanted to charge me a fee for a new SIM card. I left and went back home to find alternatives, and read online that I should have probably gone to a corporate store. DO NOT GO TO RETAIL LOCATIONS! As soon as I got there I saw several people standing outside waiting but a nice guy came out and asked if he could help me... I told him how wrecked today was and what was wrong with the phone. He was totally cool and took me right inside and got me sorted out within five minutes. He listened while I blabbered on about the crap that was going on- which he really probably didn't care about lol but I truly appreciated just being able to say out loud how shitty my day was going. His name was Seth and that man deserves a raise for his patience, humor and honesty. Furthermore this location is managing the social distancing guidelines in an incredible Way, I'll definitely be telling people to use this Verizon store before any others within an hour of here. All the staff I encountered was friendly but Seth saved my day for sure. Thanks dude. read more

Verizon - Mobile Phones Near Me - Streetsboro, Ohio

They were weird. my cousin was getting a phone and they wouldn't stop trying to make deals after we continuously asked for just the one phone. they kept saying oh well it's $31 a month and you can have a free phone for an extra $10 a month, so technically it not free and I am outraged. That are annoying and won't stop talking about how we absolutely need the other phone and once we said no, the man for about 10 minutes talked her into it! Period. And they then were like, well you can have a case a screen protector and a wireless charger for $150, like "omg that's such a deal" I'm super annoyed and I can't deal with it anymore. -xoxo Momo k read more

The only Verizon shop left in Streetsborro and they were very friendly and informative. Clean neat store with a shared parking lot. Not much really left to say. It's a cell phone store. read more

Verizon - Mobile Phones Near Me - Streetsboro, Ohio

Went to verizon to upgrade a phone they were busy with others and told us it would be about 20 min wait that they were almost done with the customer they were assisting. Thirty minutes goes by and another customer came in the store and sat down. Well finally the girl got done with the previous customer went up to the lady and just asked for her name to check her in and then came up to us and said this lady that just got in has an appt. so we would have to wait an additional 20 ta thirty minutes. . . . Very unprofessional . . . Ended up walking out and went to another one that was more organized and professional. . . will not go back there. read more

Unprofessional and untrained employees! Went in to upgrade service and purchase new phones. Manager was loudly playing bluetooth speaker and cheering with other employees as new songs came on. Every question I asked them about what will happen as service changes over and/or about how to transfer data to new phones was absolutely incorrect. Have had to call the store/Verizon 4 times since my visit 3 days ago. I'm currently waiting for the store to open today to place another call about a phone line that was supposed to drop off, that of course wasn't. To verizon, if you are going to hire children, at least train them. That place was like walking into a daycare and I'm not speaking about the employees age. I'm speaking of their maturity and professionalism. I wish I could return or undo what was upgraded there.... read more

Awful. Was just in the store, and they were not helpful or flexible at all. I had the simple question of whether or not I had an upgrade available. The account is a business account, and because it is through my dad they couldn't do anything to help me. I gave them his number, his name, business info and they couldn't work with me at all. You would think they could just tell me if I had an available upgrade, seeing as I was not planning on getting a new phone today, just wanted to see my options and plan. I left visibly frusterated at the lack of flexibility or little effort to help from the salesperson, and she yelled something inaudible at me as I was walking out. Nice customer service, shouting at customers across the floor!!! She could have been saying something helpful, but shouting is never the way to do it. read more

Very good service. The staff was very friendly, courteous, and understanding. They helped me rectify a significant issue on my new account, going above and beyond to make sure everything was corrected properly. This is a real Verizon corporate location, not an 'authorized retailer' (which I suggest you avoid at all cost). read more

Totally unethical and deceitful business practices!!! While in store was told I was eligible for a better plan at $30.00 less than I've been paying. I find I am now paying $30 MORE!! Two hours on the phone and still it's not resolved!! UGH!! read more

Great service! We had a little bit of a wait but we did go at a pretty busy time. Salesman was knowledgeable and helped pick our new phone and case. He was not pushy to make a sale. Highly recommend coming to this place! read more

I would give them less if I could. They don't know what products they are selling. Some of the people are friendly. I was in there for about 6 hours trying to get my account switched over. It was the worst experience I have had in retail. I guess I am going to have to get used to it. read more