We have not able to use internet during day going on a week so far and you can't get a person to talk to about it.

Frustrating best describes trying to get help with my moms new 4g modem, they give you a new one that will not activate. I spend an hour on the phone for them to give me an additional number to call. It should not be this hard just to talk to someone who can help. read more

Twice I've done business at this location, and twice I've walked away 100% satisfied. My husband came home from work a few months ago and his phone was pretty much obliterated. We stopped in to pick up a new phone for him on the way to dinner. We both walked out with new iPhones and a tablet. We were in and out in about 30 minutes. I can't remember the sales rep's name, but he hooked us up quickly and was pleasant to deal with. We went back tonight to pick up a new phone for my son. He thinks he's too smart for an iPhone, so he picked out a new Samsung Galaxy Note 5. Our sales rep tonight was Stacy and she was awesome! She was very knowledgeable and informed us all about the plan and phone. Again, we were in and out in a flash and completely satisfied. I sometimes wonder why I continue to do business with the most expensive phone company out there. Every time I deal with Verizon's sales representatives, I realize I stick with them for the awesome customer service! Oh, and they're offering better packages for lower rates now too! Yay! read more

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I have 10 lines under family plan and I float line #10 to friends/relatives when they are visiting occasionally. I lost the SIM card and wanted to have a replacement (and this is not the first time I had done it with other stores). Walked into the store and was told that it cannot be done because I didn't have a device with me despite I told them it is a Spare line. I even asked them to use the iPhone I carried with line #1 to activate the sim card. But the staff and manager refused to help. I have spoken to the Verizon rep via app chat and they were way more helpful and were willing to ship a SIM card to me immediately. Try other stores in the area if you need to go to the store and avoid this one at all cost!!!!! Calling and chatting online would be more pleasant. You can also read the bad reviews on Facebook and google. read more

Great service from Clayton as I transitioned from being a loyal iPhone customer for over a decade, to being an Android girl with a Google Pixel XL. I love it! I really appreciated Clayton guiding me in my decision to what I needed, gave me options, and he let me make the decision. He also made me aware of bundling items for a better price without o reselling me items I don't really need. I couldn't be happier with Verizon. I'm the one who has a signal in remote places while others do not. And I was most pleased with the process of switching to Google Pixel. Kudos to Clayton in Spanish Fort, Alabama. read more

Good Location. They provide very good service, though have messed up the screen protectors, on occasion, while putting them on. Can't fault them too much for that, I fail at that too. One thing of note (or concern) is that I went into the store asking to buy a Femtocell. The guy was completely confused by the request. "We don't sell anything like that. We do have some network-coverage extenders, if you have broadband at home." Right. A femtocell. read more

Went in the store with an iPhone SE with a broke screen thinking about getting a new phone or getting that one fixed. the lady told me if I took it somewhere they wouldn't be able to fix it and it was to old. And it wouldn't hook back up to the network after looking at new SE in the store for 400 dollars I decided to call a phone screen repair company one hr later and 85 dollars new screen and battery. not sure why they don't tell the truth because now when I do update to a new style I definatly will not be going that store. read more

Five Star Rating for Joey Clark. Very kind, patient, and knowledgeable. I left the store all set up. Joey went out of his way to help to me. Aweome customer service from Joey Clark!!!! read more

Very friendly staff and have been helpful to me with my recent toy upgrades. They will answer almost any questions that you can think of to ask. They seem service oriented and I have been pleased with my dealings with them. read more

Terrible customer service. They tell you your phone has a one year warranty, then 2 months later they tell you there was a miscommunication and the warranty does not cover what they tell you it does. Had to call customer support after first visit, because I was told I couldn't keep my number. Customer service tells me they had my account as adding another line. My limited number of trips to this store have been frustrating. Never had a pleasant experience here. read more

Worst verizon store I have ever been in. The manager which is named Sean was rude and disrectful on an upgrade for my phone. After he had been approved by corporate to do the upgrade. He refused to to the upgrade. He has no business being in customer service read more