I can't give zero stars, but if I could, I absolutely would. I showed up after calling Verizon…read morecustomer service three times in one day, each rep telling me to go in-store to fix my refund issue. So I did, only to wait around for 20 minutes just for the so-called store manager to tell me she couldn't do anything. Then that same useless, unprofessional, unproductive, and downright unpleasant-to-look-at fake redhead Karen manager; dismissed me in less than two minutes because they were "about to close." She didn't even try to help, she just brushed me off and literally walked away mid-conversation. " stating there's nothing she can do". After the headache I went through with Verizon all day, this was the final straw. The customer experience was beyond pathetic, and that manager made sure of it. If she had shown even a shred of effort or basic human decency, I might've remembered her name but honestly, she didn't earn that courtesy. This whole experience was a complete waste of time and solidified why I'll never try Verizon again. Please if you can travel to another Verizon store do so. you will get the respect as a customer and avoid the rude/ unreliable management here. Miss red head Karen who looks 50 do better!!!

My son's phone was quickly dying and we arrived at the the store near closing. May and Maria were…read moreamazing...they stayed after hours to make sure we were all set. Excellent customer service!

I walked into this T-Mobile location at Sam's Club with typical cell phone store dread, but I'm…read moreblown away by the incredible service I received. After 25+ years of dealing with various carriers and stores, I can honestly say I've never been this satisfied with a cell phone experience. Kody C. deserves special recognition** - this guy is an absolute professional who made what's usually a frustrating process completely painless. His explanations were crystal clear and easy to understand, breaking down all the technical details without talking down to me or overwhelming me with jargon. You can tell he genuinely cares about getting customers the right solution. You know how they say you can only pick two: fast, cheap, or quality? Well, somehow this team delivered all three, and it was all delivered with genuine smiles and patience. It felt too good to be true, but here I am with exactly what I needed at a price that didn't break the bank. If you're shopping for wireless service, skip the headaches elsewhere and come here. Ask for Kody C. if he's available - you won't regret it. This is how customer service should be done.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

My mother went to the store and bought a tablet when she got it home we both checked it out the…read moretablet was defective. I thought to take it back and exchange it for another one these people did not want to exchange anything and did not want to refund my mother her $75. I am truly appalled that at the Steamtown Mall this is who they have working and then representing themselves as Verizon. Verizon would never ever do such a thing. They were so rude and unprofessional. I wish I could give them zero stars. These people have the audacity to tell my mother she was the one that broke it.

I am still dealing with the aftermath of the mess that these people created for me in Scranton…read morePennsylvania Lackawanna Mall Steamtown I am now in a credit report stating that on February I opened a Verizon account with them although I closed it fast it within the same month I am being charged and now it's on my credit report thanks for Alliance Wireless you will be not forgotten these people have made my life impossible fighting for $200 to get back because the phone didn't work they sold me a defective phone I had to get my credit cards involved I had to get the Attorney General Written Letter so these people are still operating if you've noticed the only reviews they post are from 5 or 7 years ago and of course they're good reviews don't be scammed and don't be deceived these people manipulate the website so when you do look for them and Google this company you will see the first things or good reviews but if you've noticed they're five to seven years ago big difference

I went to T-Mobile the other day to have my screen protector replaced. When I purchased it, Edmund…read moretold me that if I had P360 insurance that any T-Mobile would replace it if something happened to it. I was very skeptical as most places promise a lot of things but rarely deliver and due to the price of screen protectors ($40) I highly doubted that I would walk in and poof, just be offered a new one. When I walked in I saw a familiar face. Edmund was standing there with an older couple and greeted me enthusiastically, and told me he would be with me as soon as he could. Roughly 2 minutes later Edmund walked up to me and asked what he could do for me. I told him that the screen protector he had sold me fell and smashed. He told me he was sorry for that happening, asked me for my phone number, walked over to the screen protectors, and grabbed one off the wall. He started ringing it up and here is where I thought I was going to be told it was $40 plus tax. I was so happy when he handed me a receipt that said 0 on it! He then took my device and cleaned it up and shined it for me! Then took the screen protector and neatly placed it on my phone with no bubbles! I love this T-Mobile location and I will only do my cellular business here! It's always such an awesome experience!

Frankie took great care of us and fixed a problem T-Mobile couldn't solve over the phone. Frankie's…read moreThe Man!