I can't give zero stars, but if I could, I absolutely would. I showed up after calling Verizon customer service three times in one day, each rep telling me to go in-store to fix my refund issue. So I did, only to wait around for 20 minutes just for the so-called store manager to tell me she couldn't do anything. Then that same useless, unprofessional, unproductive, and downright unpleasant-to-look-at fake redhead Karen manager; dismissed me in less than two minutes because they were "about to close." She didn't even try to help, she just brushed me off and literally walked away mid-conversation. " stating there's nothing she can do". After the headache I went through with Verizon all day, this was the final straw. The customer experience was beyond pathetic, and that manager made sure of it. If she had shown even a shred of effort or basic human decency, I might've remembered her name but honestly, she didn't earn that courtesy. This whole experience was a complete waste of time and solidified why I'll never try Verizon again. Please if you can travel to another Verizon store do so. you will get the respect as a customer and avoid the rude/ unreliable management here. Miss red head Karen who looks 50 do better!!! read more

Just bought a new iPhone and like it (so far). Traded in old one. We had a nice techie help us. Third time we have been to that store for purchases. My complaint involves the fact that the store doesn't have a restroom for customers. They claim that it's store policy not to let anyone in the back since they might steal phones, etc. while they're back there. That is possible, but I don't see why one of the employees couldn't go back there with you and stand outside the BR door while you use it. For us to get there, it's an hour drive. It's not just the drive but you're in the store for an hour or more while they transfer stuff from your old phone to the new one and do updates. I am an old woman and old women have to go frequently. I think it is ridiculous and even inhumane not to have a restroom for customers. Have cameras up in the storeroom so that they can see what people do back there! (not in the BR, obviously, but I'm sure they aren't storing phones in the BR.) There is a way around this instead of being literally inhumane. read more

My son's phone was quickly dying and we arrived at the the store near closing. May and Maria were amazing...they stayed after hours to make sure we were all set. Excellent customer service! read more

Verizon is a very good company if you want to do business go straight to the verified Verizon there's a lot of small little businesses that attach themselves to Verizon and do unscrupulous things so Verizon has always been good to me always worked with me and they are very good sellers they go by rules they have proper protocol and they help customers they're not out to steal your money read more

Incompetant and rude, not a good combo! Guy that checked me out for 4 new phones and accessories was very terse and rude. It was lilke I was annoying him by spending all that $. They ompletely messed up all 4 phones. Took over an hour on the phone with Verizon support to fix what they did. Went into the store to tell them about it and 1) they didnt care and 2) they denied it. They said to fix anything would cost me $30 per phone, even if it was their fault. Not a good start to my new relationship with this company. read more

Will be reporting this store to the better business bureau. Nobody is trained properly at this store to handle a business or respect their customers. Christopher specifically told me inappropriate small talk, lied several times about a refund then when I had 2 other individuals in the store help me they were able to prove Christopher lied and never issued a refund confirmed by billing on a phone call. I suggest taking the drive anywhere else or just not using Verizon all together never have I ever had a worse service experience in my life I highly suggest staff be reviewed and re trained or replaced all together especially Christopher. read more

I came into this store, money in hand, upgrade available, phone in stock (I checked before coming in). The person I spoke to wouldn't sell me the phone I wanted. He just kept trying to talk me into a Note 2. I left with no phone instead of getting what I wanted. Went home, ordered my phone online and saved $50 with mail in rebate by waiting the 2 days it took to ship. Maybe I got a bad sales rep. Maybe everyone else is more helpful. But this guy was 100% determined to force his personal preference on me. read more

Can I give less than one, total idiots, no customer service, hang up on you when you call! Give me a $50 credit for paperless auto pay and then charge me $50 because I paid $125 ahead of time, oh ya that makes sense read more

I went to this store ready to upgrade. I am a tech savvy person. I have tried to buy phones at this store before and ended up having to go online because they kept pushing me to buy a $800 phone. The person I talked to had very little knowledge of any of the phones. He told me the phones I was looking at wouldn't do want I wanted. Talked to another person and they showed me it would. So when I said I want to work with that guy, He was too busy to help me. This store is a joke. I have been in business for 27 years and I would be ashamed if I ran my business like this. Don't go here buy online. read more

I wish I can give this place zero stars. Very unhelpful and ignorant. Lots of hidden fees with Verizon and subpar customer service. This place can kiss my butt read more

This visit took place in October '11, but the misguided ire of another review reminded me what a pleasant experience I had. I tend to keep my mobile devices for longer than their expected (planned?) lifespan - say, 3+ years. Perhaps I'm just lucky, but I've never lost one to theft, misplacement or damage and reject the insurance sales pitches as a matter of routine. Maybe I just tend to take good care of my stuff. Regardless, I replace my devices only when they show signs of becoming imminently inoperable. So, when my relatively new mobile device suddenly had a problem charging after just six months of use, I was rather surprised. I isolated the problem to the AC charger (the part that actually plugs into the wall) since I could still deliver a charge via USB. Since the phone was well within its warranty period and the actual device itself wasn't damaged or defective (which would require a call to the manufacturer for repair or replacement) I decided to pay a visit to this location to see if I could be issued a new charger. When I arrived, there were probably close to 10 representatives present and all of them were engaged with customers. Even so, I waited just 5 minutes before John (?) was able to assist me. I explained what was happening and without looking up my account, inspecting my device or raising any sort of barriers or questions, he quickly verified the status of the failed charger and said "I think we have some in the back." Sure enough, a minute later he emerged with a replacement unit and I was on my way. No charge (as I had hoped and expected) and absolutely zero hassle. I was surprised by how swiftly and professionally my problem was handled and would recommend Verizon Wireless not only for their superior network, but also their quality service. Why a "4," you ask? Well, as a wireless carrier, their good service does come at a price. There are other less costly options for mobile service (some significantly so), but each competitor comes with its own set of pitfalls. Also, the devices can often be had at Verizon "authorized retailers" for far less - especially at Amazon where the phones are very heavily subsidized thanks to high sales volume. I have to wonder how Verizon competes with... well, itself on that particular footing. read more

It started Tuesday 4/24 when I discovered that my Verizon Android cell phone was dying. The phone wasn't taking a charge, even after I tried several chargers, house AC charger, car DC charger, etc. I figured the battery was dead and needed to be replaced, so it was off to Verizon at 1504 Scranton-Carbondale Highway in Dickson City, PA 18519, where I had purchased the phone 18 months ago. Upon arrival at Verizon, there were a bunch of reps just standing around, and one gentleman behind the counter finally called me over, while he was also engaged in a detailed conversation with a female sales rep who was having a problem with her computer terminal. I explained my problem to him (while he was explaining her problem to her) which was kind of disconcerting [I should have announced EXCUSE ME, BUT YOU ARE SERVING ME RIGHT NOW, MAY I HAVE YOUR UNDIVIDED ATTENTION PLEASE?] but I usually don't get that outspoken. Well, not usually. I did explain that the phone wasn't charging and that I had tried several different chargers. He noted that there appeared to be a pin broken off inside the phone, in the charging receptacle and he showed me that. I said: OK, so how much does it cost to get that fixed? He said: We don't fix phones at Verizon. I said. Excuse me, I bought the phone from Verizon, at this store in fact, you need to get it fixed for me. I expect to pay. He reiterated: We don't fix phones. You'll have to contact the manufacturer, HTC. I said: They're in JAPAN !!!!!! He said, "Well that's all we can do [nothing..] Go home and get on the internet and locate HTC and see what they can do for you. I said "How about an exchange for a similar, even used, but working phone?" He said: Nope. You're not up for a new-for-2 phone replacement until September. I said: "But I'm paying about $100 a month for your service, and my phone isn't working, and you won't do anything about it? That's not fair! He reiterated: We don't fix phones. You'll have to contact the manufacturer, HTC I said: How about if I just buy a new iPhone? He said: $599. I said: I'M OUTTA HERE. Went across the street to AT&T, where I was warmly welcomed by a nice young lady who switched me to AT&T, and was happy to sell me a brand new iPhone 4S for $199 with a free Otter Box case and car charger too. I am now on AT&T. Verizon Wireless customer service sucks. read more

I came in for a new phone as my old phone was not working properly. The sales person convinced me to get another line which i thought i can give to my kids while theyre staying at the friends house and he promised no disconnecting fees and that he really need a "new line" sale in his daily quote log. so i felt bad for this salesperson so i took the extra line which was applied to my old phone. well he lied!!!!!! they did charge me $42.34 for cancelling...i called this store and the manager was more then rude on the phone! do not trust these people!! read more

We went in to add people to our phone plan. We were helped right away. The worker who helped us was Lindsay, and she was super helpful, friendly, and personable. We were in and out quickly. One of the best experiences I've had with Verizon- on the phone or in a store. read more

This Verizon store isn't just the worst store under the Verizon umbrella, it might actually be the worst store ever, period. It's bad enough when you encounter a store full of lazy, unpleasant, unhelpful "service" reps, or whatever they call themselves. But when one of the employees actually causes irreversible damage, losing valuable data while bragging non-stop about having "nine years of experience," it is really beyond the pale. After discovering the extent of the damage caused by this employee, I called the store, and actually spoke to the employee in question. The employee was defensive, rude, and heartless. The employee finally offered a grudging "apology," which was immediately followed by the word "but," thus rendering the apology similar to one that might be offered by a five-year-old; i.e., useless. Stay away from this store. If you find yourself in this store DO NOT LET ANY EMPLOYEE TOUCH YOUR PHONE. read more