Went to purchase a new car radio. Specifically asked for a wireless car play radio. Got the radio, all accessories and schedule installation. I get home and find out the radio isn't android auto. So I drive back to the store and have to purchase another radio that was $200 more. I get home and had a follow up question regarding the rear camera. I called the store and in routed to India and ultimately routed to someone's cellphone to leave a voicemail. So back to the store I go to return all this stuff cause no one can answer my questions and I don't feel comfortable purchasing almost $1000 of product with no support. I returned everything expect the radio and the accessories. A few days later I check my credit card balance and they never returned $300 worth of installation. So I call best buy to get them to do the return I asked for. What do they tell me? That the rep who checked me out messed up and it can't be done over the phone. SO BACK TO THE STORE I DRIVE. I get there and speak to a manager who did the return and said it would reflect in a few hours. As it turns out it's really 7-10 business days. I then get an email a few days later about the dash kit I ordered to install the radio. It's been delayed. I called best buy to find out why. Would you believe the manager that did the return is a moron and returned it wrong so I owed 60 cents in state tax preventing the shipment. I think the call center could hear the vein explode in my forehead because he just comped me $1 so it would ship. That said, despite me telling 2 managers and 5 employees whose literal job it is to handle vendor signs (they wear black shirts) that the wireless car play sign is false and can lead to more angry customers processing returns and they should take it down, the sign is still up and displayed. So if you're looking to get a cheap radio at a discount, head over Dickson City best buy and purchase the pioneer 1800NEX, return it, purchase the radio you really want, then tell management to discount it for you due to the inconvenience of driving back and forth for their stupid signage. read more

Visited twice in the last 2weeks. Fully satisfied. I had a return w/o receipt. No problem. Fast service. Earlier we bought a tv that was installed by B/B .Later it failed. Two men came to repair it. One was in training. Repair guy said only one of of two cards had failed He said he would replace both. Repair was done in 30 minutes. I'll go back to B/B again. read more

Excellent electronic store located in Scranton. This store gets it right when it comes to customer service - from Geek Squad to the sales floor and up to management at this location, I've never had a bad experience. They seem to have a healthy stock of many popular items and I was able to get all of my holiday shopping done here. 10/10! read more

we paid a lot of $$ to have Best Buy at the Scranton store remove one mounted Tv and put in a new wall mounted TV in the same mount. Well, Geek Quad nor Best Buy showed up....rather 2 young boys who explained they were with a sub-contractor contracted thru Best Buy/Geek Squad.....showed up. Nice young man but not what I paid for. I called Best Buy and they said I had to personally chase the guy who did the switch out as the surround sound was somehow disconnected during the switch out. No assistance. Best Buy also told me,and I followed, in buying a new wall mount system for the TV. SO I paid for it but it never showed up! BB now says I have to chase their subcontractors they sent to see where it is...I suggest you sell your Best Buy stock and find another company....gone way down hill!! look out below read more

Drove 2 hours to get a radio they said they have in stock, get here at 10am. Took 20 mins to get anyone to help. They couldn't find it. Takes another 30 mins to get the store manager to try and find it. I followed him around and was told he'll find me when he gets it. He never got it and never found me to even tell me it wasn't here. After this I'll never shop at BestBuy again. read more

Good experience in store with our purchase. Complicated on delivery. Took 3 tries until they delivered. Once installed, dryer was damaged with buckle in corner as if it was dropped. Delivery guy said we could get credit card allowances instead of returning. They sent cc to wrong address. Customer service was absolutely no help, no English speaking and unable to change address to get our entitled cc. Washer does not work properly and I fear we need to return. Will never purchase again from this company. read more

I ordered a refrigerator for delivery on 1/30/25 I took the day off of work and was home all day. I recieved an email that it would be out for delivery between 10 and 2. I never recieved a phone call or had a knock on the door. I called their customer service who said they tried to deliver at 8am and no one answered to door or phone. They then gave me a phone number that was not mine and was the previous owner of the house. We have lived in this house for 10 years now. I got the phone number fixed and rescheduled delivery for 2/6/25. On 2/1/25 we went into the store to purchase a phone. We spoke to the store manager who told us he has nothing to do with appliance delivery even though we bought it in the store. at the cell phone counter the associates were talking about how deliveries were canceled by accident this week and there was a glitch in the system. On 2/6/25 I recieved a voicemail that the delivery had to be canceled due to the weather which we only got rain. I called the number back to reschedule and they told me they are out of stock on the fridge thats why it didnt get delivered. They said it would be back in stock and they could make the delivery on 2/13/25. I said I could not take another day off of work because I had a big meeting in Washington DC. I gave my wifes information. I recieved a call while i was in the meeting that i could not take until 3 hours later. It was the delivery driver. I called the driver he said he tried calling me twice but had to leave and take the fridge to the store. I then emailed Corie the CEO about this. Allen from the exective support team contacted me and said he would make sure the delivery would happen on 2/21/25 which was the next earliest date. I was going to try and make it to the store to pick it up before hand but it did not work out. today is 2/21/25 and it is canceled again due to the frig being out of stock and wont be able to get it delivered until 3/7/25 now. This is beyond unacceptable. read more

Geek Squad was useless, arrogant and condescending. Despite a 20 minute appointment with plenty of time left, we got nothing done and I was told "I don't know what I'm talking about." Sorry, Toby, but he needs to look in the mirror when he says that because he knows nothing about customer service. read more

I was there last night looking for a washer and dryer, there was associates all standing around but said they were busy and they would be with us shortly. We waited almost an hour before walking out of the store. The employees were rude and had lots of attitude. I will never go back to this store for any services! And will always recommend somewhere else to family and friends! read more

You'll have better luck winning the $1 million dollar lottery than talking to someone from this store on the phone. Call their number at 570-346-8977 and select any of the available options, any one of them, and no one will pick up the phone. No one. I first selected the "sales" option from the automated phone system and after listening to lame music for 10 minutes just hung up. Decided to try another option just so I could speak to a person and again waited 10 minutes with no one picking up the phone. Tried a third option, I'm going on 10 minutes of listening to their lame music, and still no one picks up the phone. I've no idea how this Best Buy store stays in business. Try anywhere else but this store. Hopefully someone from upper management at Best Buy reads these complaints. read more

If you buy something there and you have a question about your purchase, you will not be able to speak to anyone at this store. I have been trying to get through to any human that works there for the past 5 hours. I can't believe they are still in business. I used to buy most of my electronics there but never again. The customer service is good only if you are there making a purchase. After that, you're on your own. read more

Terrible customer service for phones and cell phone company representatives. I would not recommend them for any of these products.

Just got my computer fixed at bb. All went well fixed in one day 2 days before Xmas. We didn't have an appointment, couldn't get one, just lucky one open and we got right in. staff all great, It works great now. read more

Bought a car mount for my phone which became impossible to remove, and the store would not exchange phone (thanks to a nearly invisible scratch from my attempts to remove it) or accessory BECAUSE of the badly made accessory being stuck to my phone. I've spent thousands of dollars there over the past year, frequently buying things just because I was bored and felt like picking something up whether it's a phone case or a tablet, but I'm done. The whole "sorry, we didn't make the accessory ergo we don't care if it messes up" attitude just floored me. I was gearing up for another big splurge on Black Friday, now I'm just going to Amazon. Good job, guys. read more

I've been in there looking to drop two grand on a new laptop and was dismissed as no fewer than four sales associates buzzed around another customer. Even after I had requested some form of attention and expressed intent of knowing exactly what I wanted to purchase. Other times I've been in there to browse and the staff has been overly aggressive to the point of not being able to walk more than five feet without another one bugging me. And even to the point where I fled the store because they were particularly overwhelmingly aggressive trying to be "helpful". Even to the point where one associate shouted at me on my way out, "You know you there's something you want!" Seriously, they need to get used to the idea that their physical locations are pretty much showrooms at this point. read more

Bought a 1000$ product a month later a manufacturing defect rendering it useless. I took it back to the store and Geek Squad told me they tried "googling" the problem and couldn't figure it out, Word for word the worker said "this is too advanced I can't do anything about it" then I left the store with an expensive paperweight. I called best buys main support line and the tech support hotline told me the workers were incompetent best buy's words, not mine, not mine go somewhere else I wouldn't pee on this building if it was on fire. PS. manager Eric is very rude and wouldn't help you if he could already reported to BBB read more

found what I needed, with no help from customer service or anyone wanting to help,spent in excess of 60$, pouring rain outside and cashier doesn't put my things in a bag, when I asked for a bag he wants to charge me... WTF customer service sucks, should have went elsewhere, after years of shopping at Best Buy, this is the last trip, customer service has been terrible the last few times I have been there, this " charge" for a bag is pure greed... no more for me, I hope they all shut down read more

I would give this place 0 stars. DO NOT BUY ANYTHING HERE!!!!!!!! My husband and I bought a new TV here and we even signed up for there store credit card and bought the extra warranty just in case. All said and done it's about $1,500.00 so we get the tv home it doesn't work the picture is all pixelated we call Best Buy they say talk to geek squad geek squad says it's Samsung's problem Samsung says nope it's Best Buy's problem so I've made 100's of phone calls to everyone and there mother to try and help me replace this tv they finally say ok we will have a tech come look at it well the day they are supposed to come look they call and say there's no need for us to come look at it it must be damage from shipping ok whatever how do I get a new tv? They tell me oh you can't because it's been 14 days since purchase. are you joking? I've been trying to have this resolved but no one will help me plus there telling me that the extra warranty is complete BS so thank you for the extra $200 for no reason at all. now I have to pay $1,500.00 for a broken tv on my credit card because they won't honor there warranty. So now I have no TV and I'm $1500.00 more in debt then I was 2 weeks ago. I don't know how these people live with themselves they clearly have no care in the world for there customers. Please do not buy from this store go anywhere else they will rip you off!!!!!!! read more

The WORST EXPERIENCE EVER! Stay away from purchasing any appliances in this store and in particular from the Scranton/Dickson City, PA location. We placed the order for the Washer and Dryer in September. We had 2 broken washers delivered, which we sent back. Then the delivery team called us that their truck broke, then they stopped updating us and after hours of calling Customer Service, we had to go to the store to elevate the poor service to the manager. When the final delivery came in late December (delivery attempt #4!), the delivery guys told us they would charge for even moving the old appliances into the garage (we had that free of charge in our contract as part of a plan). Then they said they cannot lift anything or install, while we specifically paid for the service. When we pressed them for why, they literally jumped into their truck and left and even made up a story that we were preventing them from leaving, which is a complete lie because both my husband and I were standing behind their truck at one point or another talking our other contractors at the time, never in the front. These delivery people clearly did not want to do what is expected of them - it was so apparent! When we went to the store, the manager (Mara) was terribly rude and did not only not refund us the full amount correctly, but refused to explain it to us and said to call customer service, which is pure fraud as the store still owes us money for the washer/dryer accessories! We called customer service for 3 hours to be switched between customer service departments and them being completely incompetent to actually fix the issue. They sugar talk to you, but are useless! They said that their systems are slow, not working, not clear how to do a refund - and this is the store that sells technology! We are filing claims with the Better Business Bureau just get our refund. Suggestions are welcomed as I am sure some of you had similar experience! If you consider any serious larger size purchases, do not go to BEST BUY - it is more like the WORST BUY! read more

Only here to pick up an item that was sent out for repair. Had to wait in the geek squad line just so someone can hand it to me while 4 others behind the counter stand around with nothing to do. read more

This Best Buy made my life very inconvenient yesterday. I come in looking for a spare charger for my Microsoft surface pro 4 and the employee quickly tells me they have none and can order it. How do you not have Microsoft chargers for sell at YOUR electronic's store. Unfortunately I had to drive a whiles away to get one and literally waste 1/2 my Saturday. read more

I shop at this store frequently and buy too much stuff here. The people who work there are always super helpful. I'm only writing this review because it was strange to me that the ratings are low. Every employee takes the time to show you anything you need, they are patient and usually know the product. read more

It could be me, but there are a ton of sales associates. It almost had a coffee house feel when looking, without the coffee. I don't know... Good experience in the store and friendly staff. read more

Best Buy Rocks! I went in to get some information on the Echo Dot and ended up purchasing 4 of them as well as 2 insignia speakers. I had the original Amazon Alexa unit and thought I'd get a Dot for the garage and one for the basement. The price was so great, $29.99, I ended up getting some extras as gifts. The speakers were on sale for $9.99, regular $39.99, so how could I go wrong. read more

They had in stock ADSL modems which we couldn't find at other stores. The most common now are cable modem. The range of prices was good.

I went in looking for a new computer with set specks all ready in mind. An associate was with me in a very short time and helped me find multiple devices that would fit my needs, then helped narrow down the products until I just had to pick between a make. They also helped me find the accessories to get back up and running, gave me a great plan to keep all my devices safe and secure, and were very friendly through the whole encounter. Needless to say, Best Buy is my new go-to electronics stop even if their prices are a bit over the top. read more

My 83 year old father brought his tablet to the Geek Squad because it was slow. They took it in the back to 'update' it, and it stopped working altogether. They admitted the error and told him to buy a new one. He asked for a manger, who told him the same or to send it to Samsung and pay for it himself. When he suggested he involve his son, a lawyer, the woman manager screamed at him "I can't talk to you" and threw him out of the store. He was thoroughly humiliated. These people are animals. read more

Recently purchased an external hard drive for $137.78. It contained no instructions, no manual, no anything. After hooking it up, I began receiving error messages that said I had "no authorization" to perform functions to back up my computer. In making the initial purchase I waited 30 minutes just to talk to a salesperson. In calling to explain my problem I was told by some other salesperson that "no electronics" come with manuals, and they could only issue a replacement, not a refund. Terrible in store service, worse with returns. If this is our future, retail will soon be dead. read more

Good deals on cellphones. Associate was helpful and got my new phone up and running. I believe her name was Megan?