If I could give this Verizon a 0 I would. Summer of 2023 I went here to get a new phone and made sure to tell them I only wanted to get my pictures off. The sales associate had me wait for hours and eventually gave me a hdmi cord to transfer my files when there was a simpler way. Even though the phone account was opened in my name, I never had access to my account and my network was based out of Grand Rapids. I was suppose to have a full package and my phone never received these things. The phone I received was a copy of a different phone that they used to make money off me and control me. I went to this location later on only for them to tell me they couldnt access my account and gave me a fake help line number then shut off the lights. I'm now out 3,000 grand and have a useless Galaxy S23 read more