I just want to start out by saying that I never give bad reviews-- I completely support the independent businessman and want to do anything I can to bolster up that community rather than corporate America. However, my experience here was very bad and I want to warn anyone who finds themselves in a similar situation if they use WeWantToFix.
Before I got there, I had told Greg that I had taken my phone apart to replace the screen myself but I wasn't able to fix it and asked them if I should reassemble it before I got there. Greg said to just leave it how it was and he would take care of it-- it would just be an additional charge. Not a big deal-- that's understandable.
When I got into their little room, I showed him the problem with my phone and gave him the new screen that I had bought for him to put on. He said he could take care of it no problem and if he could't get it working, it would be no charge. Well, I got a call an hour later and he said he had put it all back together, had replaced the screen, and it still wasn't working. He asked me what I wanted him to do with it. I told him that I would just come pick it up. He said, "Well, if I leave it assembled, it is going to be $45." I reminded him that he had said that if he couldn't get it working that it would be no charge. He said that for it to be no charge, he would disassemble it and give it to me in pieces. I thought that was really bloodthirsty. He was giving himself MORE work, just so I wouldn't have an assembled phone.
I told him that either way I was just going to sell it on e-bay for parts so it was fine-- just dissemble it and I would come pick it up. He said, "Well, you can take it to the Apple Store and trade it in for $150 for a new one-- that's their policy. So you should pay the $45 to keep it assembled so you can buy the replacement." I told him that was getting way expensive-- $45 to him and then $150 plus tax to Apple and that I would just assemble it myself and save the $45. He said that it had to look like a professional job for them to accept it back. I told him I would take my chances. He was super annoyed at me on the phone.
When I came back to pick it up, they thrust it at me and didn't say a word-- super super rude. I was completely astounded-- I have never had anyone be so rude before. Especially in customer service.
I took my phone home, took 10 minutes to assemble it myself, then took it to the Apple Store to pay for the replacement. I asked them if it was OK that I had taken it apart and put it back together sloppily and they said that was no problem at all. Greg was just being cheap and dishonest. I seriously was so disappointed with my service there. I will NEVER use them again and will NEVER recommend them to anyone. Terrible experience.
However, I think Greg does know his stuff-- I think problems with him will only occur if he ISN'T able to fix it and thus doesn't get paid. Then he will throw a fit and try to swindle you or manipulate you into paying him anyways. read more