This is a great local business. They offered great customer service even after the original sale…read more The employees were helpful, knowledgeable and went above the call for me with service.

So I had a phone emergency and needed a phone. I came in and was able to get a phone for a…read morereasonable price and great quality. The customer service was top notch too. Michael the store manager was about to close but stayed open just to make sure I got what I needed. He even placed a protective cover on it for me free of charge with my purchase. If your phone is broken, or you just need to get set up with a phone at a reasonable price, GO HERE!!

I had no clue what ZAGG was before calling and asking about some tech questions about an IPad…read more Jaxon is quick on his feet, knowledgeable, funny, a great salesman, and was able to answer every question I had. He provided me with some new knowledge, was able to bundle and give me a grate deal on a few products! I like that they have a great lifetime warranty both online if you register your products and in store. The house brand ZAGG products they carry seem to be well made as well and have some cool futures.

Was helped by Jaxson. Walked in expecting to spend $200, and he was able to fix my problem for $10…read more This type of honesty, and his level of customer service is what will make me a lifelong customer. Thank you.

Gave me the discount online due to computer issues , great guys to work with . Thank you for my new…read morebattery X2

Very helpful associate during a crisis of the loss of battery power from our solar panels. Walked…read moreus through options, offered recommendations and supplied us with exactly what we needed. We were panicked travelers on a first long outing and this was Day 2 of a 2 week cross country trek. Thank you for the knowledge and genuine advice. We appreciate the integrity behind the options. He could have almost sold our desperate souls anything but kept it real.

we are so blessed to have finally found all the answers to our cell phone issues. our story began…read morein may 2018, and came to a successful solution today, aug 1, 2018. so all your questions, cell phone fixes, advice for cell phones, sell phone services! used cell phones start right here with vic francisco rayden manny wasn't there but i will bet you if you need any cell phone help, this is your only stop needed! idaho falls

From the owner: At Lend Me An Ear Cellular we specialize in all things cellular. We offer affordable prepaid plans…read moreusing America's 3 Reliable 4G LTE networks, along with family plans, cellphone repairs and accessories. Our customers choose us because of our knowledge of our products and the quality services we provide them every time. We make it a point to create a welcoming atmosphere for our customers and listen to their wants and needs. Building lasting customer relationships is important to us, and we know how important it is for our customers to get set up with a plan and phone that is right for them.

Horrible service. I've been in cell phones for two years, I've sold Alltel, Verizon, and at&t I…read moreknow the ins and outs of cell phones. This company lies, particularly one employee. Burley is too small to screw it's residence. They belittled me in front of my family and made fun of me for wanting a simple phone. We got a "free" laptop that would only cost "$10" a month. The myfi plan is around $60. We returned our laptop (which was used, had mark as a user name on it) and we were charged a re-stocking fee. If you don't believe my story ask the owner of "Ray's Muffler" the horror stories of Bullfrog. His name is Loren. It's worth the drive to Twin for your Verizon service. You'll save money.

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

Very frustrated with the management at the MyBullfrog Verizon store. I opened an account for myself…read moreand my wife when we moved to Pocatello last year, and we each bought a new iPhone through the Verizon store. About a month later, her work gave her a new iPhone and was going to pay her cell phone bill, so I went in to cancel her line with Verizon. The cancellation fee was $380. But a couple weeks later I got a call saying we had to GIVE BACK her iPhone, which we had paid for. Now I understand it was part of the contract, but it was in the very fine print that nobody ever reads. I felt we were being taken advantage of with shady business practices, so I went in to talk to the manager. He told me he would talk to the corporate office on my behalf and see if they could waive the mandatory return of the phone I had paid for. But he took the phone anyway. After that, I never heard from him again. After several emails and phone calls were never returned, I was obviously frustrated and annoyed with the lack of communication, not to mention that by cancelling my service one month after starting it, it cost me $680 between the cancellation fee and the phone I had to simply give back after I bought it. Like I said, I understand it's part of the contract I signed, but I feel the fees were exhorbitant and the communication with the management was misleading. I'm sure the manager never talked to the corporate office for me, and just ignored me after he got the phone I returned. Shady business practices and terrible management earn them a 1 star review from me.

What a great experience I had today with Dallas and his crew. Everyone that walked through the door…read morewas greeted. The customers even seemed to be having a good time. Just the atmosphere made you feel good. Im 65 and my experience was not painful !! LOL Couldn't of been better service. Thank You All My phone works great !

I was very impressed with the fast service and quick fix of my problem. The guy was very nice and…read morehelpful.

Wonderful service!!! Definitely now my go to place,price was lower than any other stores with out…read moreAppleCare and the guy was so nice !!! The have water and candy in the lobby for you definitely recommend! Did a test with his phone and threw it in the air and let it fall and didn't crack so definitely a good screen test.

they suck. they took money they did not have permission to take. and the money they did have…read morepermission to take they used on the wrong bill. Horrible dishonest and apathetic.

I had a great experience at this Verizon store! I went in because I needed new protective glass on…read moretwo phones, a new basic smart phone for my grandson and I had an insurance claim to file on my sons phone that he fell on. Zack was amazing to work with. He was very engaging and answered all my questions. I had my 14 year old granddaughter with me and he made sure to include her in the conversations also. My family owned a business in Rexburg for 50 years and I know that not everyone has great customer service skills, but I would hire Zack any time! In fact, I think he deserves a raise!

If you are switching to Verizon, be aware this is not a direct Verizon retailer. This store will…read morecharge you a $19.95 set up fee per line you activate. The set up fee is not the activation fee which is another $30 per line. This fee is not charged if you go through Verizons corporate office (in Pocatello) or online at Verizonwireless.com. When I talked to Verizon directly, they had no idea what the setup fee was. We were charged a total of $100 for a set up fee(one phone was not even taken out of the box) They will not tell you about this additional fee. We found out when we looked over the bill. We thought the fee was the activation fee. When we discovered it was not the activation fee we contacted the store immediately. We were given the run around for several days and finally talked to the manager who refused to do anything about it. When my husband became upset, he laughed at him. Who does that?!? Terrible customer service. Apparently they feel like they deserve $100 for doing what Verizon will do for free. We did a lot of research before we came into the store and knew exactly what we wanted. The sales rep (who was supposed to add $100 of value to the experience)could answer very few of our questions about our Verizon plan. The ones she did answer, we later found out were incorrect. She couldn't even type in the correct numbers to be imported or the account number of our former provider. We had to set that up when we got home. She didn't transfer any of our data, but downloaded an app that never worked. She was very quick to grab the phones out of hands so she could download an app to get credit for the sale. She only seemed well trained on trying to upsale us. She tried to sell us $60 screen protectors?!?(I guess they were discounted from $80). Please don't fall for the upsale. I got a fantastic case that protects both the front and back of my phone from Amazon for $16. To be fair, the manager did call later and offer a few of the over priced screen protector. No Thanks!! I feel like they just reached in my wallet and stole $100 and there is nothing I can do about it. I have tried to contact their customer service and tried to contact the area manager with no response other than a canned email. They do not care about their customers. My advice is to go to a corporate Verizon store or go online. They really are helpful online and you will not end up paying extra nonsense fees.

This company is full of crooks and liars. Their managers and corporate office would not return…read morephone calls and even after getting the BBB involved they still will not return calls. Have been dealing with them since August of 2018 trying to get $1300 returned to us. The product was returned to them after their sales associate lied to us about a deal they had on Ipads. They were asked numerous times if there was a catch to the deal and we were told no. After we received our first bill from verizon we found out the truth. We were being charged line access and cellular fees on 4 ipads. The sales associate never said this. We were past the 14 day return window, but when we talked to Verizon they said to return them. 6 months later and we still have not received our refund because not a single person from gowireless will return our call.

The ABSOLUTE WORST! BUYER BEWARE!! This is NOT a corporate owned store, this is a licensed…read moreresellers who's single focus is to sell devices and god forbid there's an issue they'll attempt charge you a restocking fee...fight that! MAKE SURE to go to the corporate store on 17th across from the mall instead!

I don't like Verizon anyways. But I was there to look at phones with my boyfriend, and the lady who…read more"welcomed" us sounded like she'd rather be literally anywhere else on the planet. Customer service has always been crap with Verizon. But her (pardon my French) bitchy attitude with us the second we walked in the door, when all we wanted to do was to look at some new phones. It was a bit pathetic of a customer service rep. We went to AT&T and switched over to them. I'm pretty sure her name was Dulce.