Just wanted to give Matthew a HUGE shout out! He was able to transfer all my data from a VERY decrepit phone. We were both crossing our fingers as we didn't think it could be done. Great experience as I was very hesitant to change. THANK YOU read more

This Verizon location is by far the best location I've ever been to! I got my phone here from Sou almost a year ago and any time I have had an issue arise I have come back to this location for help. AJ has been especially patient and kind in working with my phone which has had line issues. He has stayed on customer service for me, switched my eSIM, and has tried multiple different paths to ensure I'm getting the best service possible! Even though they don't typically deal with service issues as they're an authorized seller for Verizon, this staff will still go out of their way to help you! read more

Terrible service, extra fees on top of normal pricing. Inaccurate stock levels. Off putting customer service. Stay away

From a local longtime Verizon Customer. Do not bother stopping at this Store. It is worth a drive to Salt Lake to get any useful information. The staff is incompetent. read more

If it were possible to give zero stars, I would. Absolutely abysmal. The customer service person was rude, had no understanding of our plan and focused on other business rather than the customer who was there first. It is worth it to drive to Sugarhouse where they are pros. read more

The reviews say it all. Walked in with 1 person working and 2 people already waiting behind the person being helped. Not even an acknowledgement from the girl working. 20 minutes in and I finally ask if she had an estimate of how long she'd be working with the same customer she was with when I walked in. She said another 20 minutes . Customer service tip for this store: when you KNOW you are backed up tell the people waiting in line. Greet each customer that comes in to your store and let them know how long it may be. I finally get waited on and despite a receipt and being an authorized user on the account I'm not allowed to pick up my phone bc I don't have a pin. I asked her 3 times well what can we do bc I don't have a pin. Finally after saying "you need a pin" she said I can call customer service to get one. I said well can you call? Nope I have to. Still sitting at the store trying to pick up a phone I pre-paid for . Worst experience ever. Would have been out quicker even going to Apple. read more

I don't even know where to start. 1) Nice people but it took nearly four hours to switch a phone to them.... 2) They put me on the wrong plan and I was never able to get credit for the over charges that occurred during the interim period 3) I later found out, through the business group, that I was over charged and could have been set up (phone, etc) for far less Avoid this location at all costs. Call and deal with Verizon directly (over the phone) and you'll save time and money. read more

I had messed up my phone this morning and and couldn't fix it. I took it to this Verizon store and within 10 Melisha had it fixed and found all my contacts that I had deleted. I am so grateful to her. She is great. read more

Reminds me of car salesmen. I go in for a phone and while transferring data I'm offered packages and other extras. When I say no I don't want that, they ask why. Then I go to pay for my phone and find that (like the commercials of hidden fees) I owe another $50 for them to transfer my apps from my cloud ( I can do that) and they added water insurance (w/o my request); they said it was a secret that they remove it (don't tell my supervisor). Well I never thought it would be, but it is. I'm off to costco next time. read more

We were in a bind on vacation when my husband lost his phone on the slopes. Holly (and later with support from Melisha) were fantastic to work with and made it super easy to get a new phone and get it set up. They ROCK!! read more

We set out to get 4 new phones which is a daunting task. Brianna and Lauren spent three hours with us. They were efficient and calm and very enjoyable company. They knew their jobs and got everything worked out for us for the best possible price. I highly recommend this Verizon shop. read more

I was in such a bind, on vacation, lost my phone at SLC Airport. Mitch was beyond swamped Sunday, the only customer service person in the store. He was super patient and nice (despite Verizon being a pain needing to prove I was me...copies of utility bills with my address, etc...luckily I was able to supply it even though I was totally away from home). Mitch got a phone in my hand and I was back to vacation. Thank you Mitch!!! read more

This verizon store was a pleasure to do business with. My phone is very important to my business and needs to be working. Hesitating to get an upgrade due to my lack of patience learning the new ones , I had no choice but to get a new phone. My experience with Brie at this store made the transition easy She was very patient and thorough. We are not full time residents here but My future phone purchases will be done here , very thankful we had Brie to help us read more

A simple hello, goes a long way, especially if you're the only customer in the store. Horrible customer service! At least move the vacuum out of the customers way. read more

When I went into this store I was so excited to buy the new IPhone 11 pro max. Mitch helped me out yesterday. I was told that if I bought a bundle with a case, screen protector, and battery pack it would be just as cheap as not getting them at all. He said there was a bundle for $328 for everything, including taxes. He also said that this number would reduce my monthly payments and the price of the phone. He rang every accessory in separately and there was no bundle deal I was getting it was just his way of making me buy a case and screen protector. $65 screen protector $45 case $30 batter pack... so looking to pay $1,100 for the IPhone I ended up paying at least $1,400. They were really shady the whole time. All they care about is making a sale and get their commission at the end of the day. I will never return here again. Wish I could give 0 stars for false advertising. read more

We had beyond horrible service at the Verizon store in Redstone. The woman who was there did nothing to help us with the new phone purchased yesterday. She was unpleasant and unwilling to help. We went to the other Verizon store in park city where we received a warm welcome and expert assistance read more

After reading the online comments about this store, we were a bit hesitant about using this store. But, we needed to upgrade my father-in-law's phone and the other Verizon store in the area was not open on a Sunday. Bree and Lauren could not have been better! They had us in and out in no time and were so patient with us as we were transitioning from a flip phone to a smart phone. Would highly recommend!! read more

This is the absolute worst experience i've ever had and have been buying cell phones for 20 years. The Manager, a dark haired lady was so rude and of zero help. My wife ordered a phone online to be picked up at this location and after driving in a near blizzard, being told the phone was there, it was NOT. Long story abreviated, the store at Redstone, the Verizon store did NOTHING...Verizon corporate stepped up and at least are doing something....We will NEVER enter this location again and would encourage anyone thinking about a product or service they provide to consider ANYBODY but these folks.. read more

These guys are the worst! All I wanted was to get an iPad added to my plan and two different reps on different days tried to talk me into getting a new phone and upgrade my data plan. I explained to both of them that all I was looking for was an iPad and they made it impossible and couldn't give me a proper estimate to how much the added product would be. I added the iPad to my account online and then picked it up at the Sugarhouse location where the staff is so helpful and made sure I didn't leave until satisfied. Go to the valley if you are looking for actual help and customer service. read more

I went in to get a screen protector for an old phone. The salesperson says "this is not returnable after I put it on" which seemed perfectly reasonable. What he didn't tell me was that the price for 1 screen protector was $54. You can buy packages of 3 for under $10 online. Apparently, there is a lifetime warranty. Who needs a lifetime warranty for an old phone. Felt totally ripped off. read more

We went to the Victra Verizon store in Kimble Junction in early Feb 2018 to purchase a 1 month prepaid chip for my brother-in-law visiting from Sweden. Victra waived the $19 start fee and charged his credit card $53.71 that included $10 for the chip and $40 for the 1 month service. After charging his card, the store put the chip in his phone and it did not work. They spent nearly an hour trying to get it working with no success. They refunded $10 for the chip and took the chip back but said Verizon does not refund pre-paid service!! After heated discussions the store manager had them call Verizon and Victra said Verizon would refund within 72 hrs. to the credit card. They never did. I had two additional calls with Verizon and both times they assured me a check was in the mail. After not receiving anything for a month I phoned again. Verizon finally admitted they do not send checks on pre-paid chips and again promised a refund. Verizon lied to me three times. As a foot note; we went over to AT&T in Kimble Junction and had a prepaid chip for $40 and out the door in 10 minutes. Hey Verizon: Can you hear me now!!! read more