Poor customer service. Let's employees off the clock or…read morefriends/people in civilian clothing tell customers "that's not how it works" or tries to butt in conversations as though they're working. Also likes to flip off customers as they're leaving/sitting in their car. They have tried to blame it on a power outage when that had nothing to do with their customer service or attitude along with people in civilian clothing talking down to customers. Try a different excuse and do better. Go to a different location for better service.

Even tho the company has issues, their employees continue to be the one bright spot in the company…read more Having recently been in need of customer/tech service, I had the extreme pleasure of dealing with Heather and Robin. They were both terrific and a pleasure to talk to, handled my questions with patience and caring, and helped to bring my issues to a satisfactory ending. Buckeye employees are usually thoughtful and do care about the customer, and if you farm out their jobs come March, prepare for already unhappy customers to get more unhappy. Do not blow your position Buckeye by not staying local!

Like a lot of businesses they've gotten cocky with their customer base. It came with my house 4…read moreyears ago and in the last 3 months I have had constant issues. I drew the line when my internet went out AGAIN, and the 1st call tech lied to me to get off the phone and when I called back, obviously irritated, the second tech hung up on me. Of course my internet was out all night, coming back on in the morning and then again going out that night. I disconnected everything, went to another company and more than tripled my up and down speeds for $20 less a month. When I called to cancel, again nothing but crap customer service. Hindsight, wished I'd left sooner. Oh and as I write this, apparently the service is down again.

Poor signal quality, service goes in an out about everyday multiple times a day morning an night…read morefor minutes an sometimes hours can barely game on line without constant issues an lag. Also was told they would come back out an situate my box an have it move to a new spot still haven't received the call back for that but ya know amplex values there customers right?

I have been a customer of toast for a few years now, and hands down the best customer service in…read morethe industry. Couldn't say enough about these guys. Thanks toast Damon

Toast Net runs to my house on AT&T lines and I get a fixed price for internet with no throttling. I…read morerecommend it to everyone, check out their website. The few times there were issues with my service a toast net employee always handled contacting AT&T and checked back to confirm the service was back to normal. Save money, try ToastNet

Amazing place with great prices. The staff is super friendly and helpful and instead of having to…read morego through those annoying teleprompt stuff, you get someone on the phone right away! Great service where you can get help right away and techs will be there IMMEDIATLY.

I've used Provide.net for over 3 years which is enough experience for me to give a good account of…read moretheir service. I didn't want to use Xfinity or AT&T (although Provide.net uses AT&T to provide their service) because I didn't want to be locked in a contract. I am month-to-month. At the beginning of my service, I bought a modem/router for $100 straight from Provide.net. This is great bc I do not pay a rental fee for the modem. I own it and it hasn't outdated in 3 years and I am sure I will get many more years out of it. My service costs me $40 a month. I pay every 3 months at once (this is how they do their billing) but that is fine for me. The service is DSL, but I see no difference between that and fiber/cable, which I have used in the past. Zero difference! So why pay more? I am streaming Netflix on one or two devices at the same time and someone else is probably using the Internet in the house too. The speed is fast. Everyone can do what they need to do. Also, in 3 years, I haven't had bouts of lost connection. The Internet is always working fine. It is 100% reliable. I am thankful for Provide.net because I can walk right into their storefront on Hewitt 10 minutes from my house and talk to a real human if I ever needed, which I don't, but I could. They are also not like corporate Xfinity puppet people, who totally suck! They are real guys who are totally upfront and casual to talk with. I'm never leaving Provide.net and highly recommend it to home Internet users.

The internet itself was good. In the 5+ years I had it, I had no issues. The customer service is…read moreterrible. You first have to go through a computer AI support (terrible) before you can get to a human, which is based overseas. They struggled to understand me making me repeat myself multiple times. There response time and handling of service requests is also terrible. I was recently having work done on the outside of my house and the wire was accidentally cut. I had to wait 6 days to get someone out to repair it. I wasn't happy but it was my fault but luckily the contractor was able to splice it so I still had Internet. They came out, "fixed" it and left. An hour later, the internet still had not come back up so I called. I was told I'd have to wait another 6 days before they could come back out and try again. IMO the service tech should not have left until confirming it was working that failing they should have made me a priority since it was their failure. I understand employee shortages but their are methods of putting schedules together to bake in time for high priority calls. Needless to say I found another provider that was able to squeeze me in 2 days later.

Kill Me! I say kill me now! ( Not literally) but wtf!!!! I…read morecalled 5-7xs and asked about my caller I.D. You know what 5 out of 7 told me?! That my home # is my caller I.D and 1 of them out of the 5 told me his employee number as my caller I.D. . Slap them silly and call me crazy! The other you wanna know how that went? Well one put me on hold for 45 mins. The other she did know 89% of what she was talking about but after we parted ways it all went South. Nothing she told me to do was on my tv. No channel 9900, also the new updated direct equipment doesn't have the caller I.D app Honestly these are overseas call centers or they are here on a visa Work program. What's not acceptable is they get paid for not being trained and putting us on hold until we hang up. They know wtf they are doing. Does the company?

Best customer service I have ever received, from any company! I have four business accounts with…read moreKelcom, and will keep adding in the future. They are extremely punctual, surprisingly prompt and always work with you to meet your needs. When other providers have failed, Kelcom have always been ready to assist, and have always exceeded my expectations. It has always taken only a brief phone call or an e-mail to receive the service I needed, immediately! Their team is friendly and courteous and their fees are very reasonable. They don't lock you with long, unfair contracts, and they don't need to, because their excellent client care keeps you happy and loyal. I am looking forward to ending all my contracts with other providers and gradually transfer all my business to Kelcom. Thank you very much for your great support and care!

From the owner: KELCOM - Revolution IP provides residential & business services across Ontario. Some of the…read moreservices included Unlimited High Speed Internet which includes Cable Internet, DSL Internet & Fibre Internet. It also includes Phone Lines, VoIP, & HPBX, Satellite TV and IPTV.

First of all, I worked for Buckeye and saw how they faced challenges. One of the most divisive was…read morethe loss of channel 11 for a period of time. People were angry and wouldn't listen to the reason it was done. It turns out, a company was buying up local stations so they would have more bargaining power to drive up the cost of their feeds. This might seem like a small thing but what you don't know is it would have automatically pushed up the rates of every other provider of media (espn, abc, etc).* The company bit the bullet and told the consolidator to fly a kite. No one appreciated the companies loyalty to their customers. Buckeye's prices were high, just like all cable providers. The business is a lot like gas stations during the 70s. The gas providers set the price but the gas station took the brunt of the ill will. Buckeye was able to lower their price by dropping the set top box. TV is not the same but they had to do something. Same goes with outsourcing support to the Philippines. Costs had to be cut. Buckeye's big differentiator is service. They are able to repond quickly because they are local. Buckeye was a good place to work. They treated their employees with respect and they paid a competitive wage. I made lots of friends while working there.

I used to brag about how fantastic Buckeye customer service and especially technical service was in…read morethe Toledo area. Not any more!! They have outsourced this to an offshore group and the only way you can reach someone local is at one of their storefront locations. To make matters worse, I'm already frustrated and the offshore customer service person starts to try to upsell me on another service!!! WTF??Starting to look at AT&T Internet today.