Lisa Overton. She went beyond and above her service, she found an account that wasn't mines…read more Someone hacked my account and almost cost me a thousand dollars!

Unbelievably long waits. Bring a book or your knitting project. A two hour wait is the usual…read more Obviously not enough staff. However the staff is well informed and knowledgeable

A big thank you to Franklin M., Rufus, and Nur at the Verizon store in New Hartford. From start to…read morefinish, the team was professional, patient, and genuinely helpful. They took the time to listen, had great conversation, and made sure I walked away with exactly what I wanted at a great price. Excellent customer service and an amazing team - thank you again!

I usually dread going to get a cellphone but Garth at this store really helped me out. He laid out…read moreoptions, recommended a service(not pushed) that I had no idea about but wanted. He also went in the back to search for a certain color, made sure my phone was all set and protected. Cannot recommend Garth or this store enough

A couple weeks ago, my business (Uncle Marty's Shipping Office in Collegetown) gladly bid Spectrum…read morecable internet adieu and said hello to Fiberspark fiber optic. We've been totally thrilled with it since! Fiberspark is a local, Ithaca-based company. Their management and customer service is top-notch and we couldn't be happier with the switch. Our connection is much faster now, and our bill much lighter. Keep your internet dollars local and contact Fiberspark today!

From the owner: Fast Internet in Ithacaread more

Questionable billing practices deceptive advertising and upselling you service which is not neededread more

I would like to start by saying Thank you Spectrum for sending me a $40 a month coupon for two…read moreyears after canceling your service a week ago to switch to Go Net speed. In 30 years with this company and paying $90 a month for the last 2 years I have never been offered a deal. After speaking with your customer service several times in regards to the compromised service I continually had, I was never once offered a reduced rate or deduction in my monthly payment. Now that you finally have competition, which I have gone with as of last week, you now send me this information for a lesser rate. As a consumer, it's insulting to know that I was treated this way and received this information after several attempts to remedy your faults with our systems. Iif anyone reading this review has any option to leave spectrum and go with another company I encourage you to do it . My decision has proved extremely successful in the streaming of Internet to my home services. #gonetspeed

Had their service for several years and the overall reliability is good. If you are a casual user…read morewho just wants to browse the internet or stream YouTube and Netflix then it will work. However, their packages and speeds are seriously limited and outdated. As a heavy user of download and upload $110 a month for only 100 download by 10 upload is seriously disappointing. Had Spectrum been allowed into the area I would have switched long ago, solely due to the fact that they offer more robust packages like 400 down by 20 up for $85/mo and even up to 940 down by 40 up, for $110/mo. As time goes forward more smart devices that use bandwidth are being connected and 100/10 just doesn't cut it for powerhouse users. The most frustrating part is even their business lines offer only up to 125 download for a base price of $195 before taxes and fees, and NO increase in upload at all which is disheartening. Some people in the area want more out of a local ISP and they can't offer what we need, especially as some of us work from home and need more throughput without the fear of bottlenecking or dropping. This is honestly a reason that I have considered leaving the area, because I can't get what I need out of them. I will say that when the service goes out it can be a bit of a hassle trying to get your issue fixed. If you call after office hours you are outsourced to a call center which typically results in having to call back again during office hours to get a tech scheduled and then come out to look at your problem. However, if you call during office hours depending on how severe the issue is you may be able to get a tech out same day. Just be sure to know specifically what is going on and what issue you are having otherwise the diagnosis may take a while. Everyone that works at the company is a pleasure to talk to, and is very helpful but it definitely has that small-town company feel to it so some restrictions will definitely be in place. If you don't do a lot of file sharing on line and just want to do basic browsing and some video services then you should be fine.

After we lost power yesterday our internet was not working. Cory came to the house today from…read moreHaefele and installed a new modem and router and helped set up everything back to Wi-fi. thank you very much Cory!!

Lou was extremely helpful and sensitive to our needs. We were in and out within 15 minutes and…read moreaccomplished the task at hand. I would highly recommend visiting Lou at this Verizon location for your cell phone needs.

If I could give a negative zero, I would. upgraded online and received an email for 40% off 4…read moreassessories. Was charged full price. Went into the store and made excuses the person may have been new. Wanted me to return assessories for something Cheaper because they said the items given to me were not part of the bundle. not my problem! Incompetent people They need to get people that actually know how to do their job and treat customers right.

Great price, great speeds. No issues in over a year. Installer was fast. Using that great Corning…read morefiber!

On my 6th call for service. My internet goes on/ off several times each day. The service department…read moreis not great- my first at home visit was a no show because the provider put in the wrong date for service. The troubleshooting phone calls are not helpful.. they just result that someone has to come out and a second visit required ( not helpful when you are not living there full time). Today's call was querulous- the provider was barely able to speak in complete sentences and stammering that he could not provide me any answers. Now I'll wait for another day to talk to the service tech... I would hate it but Spectrum looks like the better option for this locale.

There are no longer in business. The sign is still up, but the phone is disconnected and the door…read moreis constantly locked.

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