The staff here is seriously feels like they play DND in the staff break room all day or something. and you can tell they have no clue what their job actually is. So I had my phone screen break. I wasnt sure if i had insurance on said phone right ? so i drive an hour and 30mins to this version in Mcpherson, and as soon as i walk in i state how my phone broke and i need to see about getting the screen replaced. Before i could even finish my sentence the staff member by the name Harris or harrison i believe quickly states "oh get your phone out and go to this website and start a claim through there" now if i wanted to do that do you think i would of drove to the store? then i have to repeat again that my phone is broke and my other phone needs wifi to work, He then says that hes not able to get on the computer for another hour, so i just leave right, go home get connected to WIFI and TRY to see if his shitty advise even makes since. He tells me i need to go online and ERASE my find my iphone through icloud, so i go through the icloud and follow his steps and it erased everything on my phone. I then take it back to him and tell him what happen and i need it fixed. and HE SAYS WITH A SMILE i can't do nothing with it like that as he didnt just send me home to do this shit. I have more than 25+ people in my family who go through version not including their kids and every single one of us are no longer EVER continuing our plan with version NOR will EVER EVER PURCHASE a phone through them, and you didnt just lose a costumer you lost a whole family and future generational renewal and income all simply for hiring the wrong people how sad is that! read more