We visited today and had an amazing experience. The employees were phenomenal. They were friendly,…read morehelpful, listened to what we wanted/needed, and made sure that our plan matched what we needed and was at a price we could afford. They took time with each of their customers, and we were impressed. The store was clean and had a decent selection of phones, ipads, and cases.

Xfinity Store by Comcast Branded Partner and is an Internet service provider in Morrow, Georgia. I…read morewas here to get service on my new phone. Jaylin was the person who helped to get the connection. He was very easy to work and helpful. I want to give a special shout out to him. Jaylin will go above and beyond to make sure you are being taken care of! Thank you for your patience and your smile. The store will well lite and bright. There is ample free parking in front of the store. They maintain great value. I would definetely recommend this store highly because it is wonderful to know Xfinity has employed these gentlemen.

xfinity or Comcast or whatever they call themselves are the antithesis of customer-centric. Try…read morereaching them on the phone and you get pass around from recording to recording- if lucky, you get an overseas call center with some inept human to tell you to try switching off your service to see it if fixed the problem. Then when you go to their service centers you learn that their hours have changed and they are closed. Only good thing I can report is when I went back a second time they were open and lady seemed to know what I needed.

You can't call COMCAST AND SPEAK WITH REP, so you drive 25 minutes to the messed up store in…read moreauburn. These people spend more time in the back room instead of helping people. However, if you are dropping off equipment, those people get helped right away. I AM HERE TO DELETE PARAMOUNT--- you would think I could do that online and not come to THE STORE. Your CUSTOMER SERVICE REALLY SUCKS!!!

Super quick service. We were in and out in no time. No issues. I would recommend using this…read morelocation.

If I could give a below zero, I would. This has been a nightmare dealing with this store. My…read morecomplaint started from them creating a new account, from old account. And now I'm being charged for two accounts. First visit in to correct, the young lady was very rude and uninterested in resolving. My wife contacted corporate and we were connected to regional mgr. She promised everything would be taken care of. And it wasn't and she became MIA. She promised a credit for my inconvenience and it never happened. I made a third visit in store after being charged AGAIN for two accounts. And mgr advised he would take care of it, but again never heard anything back. Also 2nd account is under a false name. Something is fishy over there! DO NOT RECOMMEND!! Beware!

I never recommend anyone to enroll for the Xfinity that is one of the worst Customer Service. They…read moresay something do something all of a sudden you get some charges on your account and when you try to resolve it, it never happened and every time different age and different things go all over again and I will say hell no

I stopped by to confirm my service and the place was packed! I was immediately greeted by the…read morestaff. Kimberley took care of me and she was very personable. She rectified my situation promptly and made the rest of my day!

Let's talk about how long it's been since I went into a shop. I don't honk I've ever had to go. But…read morethis time we did. Box not working or something. Who knows. When I tell you I was dreading it. Haha. And I was so wrong. It's a great atmosphere. And everyone is so helpful. I got a discount on phone cases. They reviewed my bill and showed me how to lower it. Got the box I came in for. We felt valued as a customer. Stayed longer than expected. I even learned how to use the Xfinity app. Honestly I just want things to work the way they are suppose to. But it was great learning all my options and perks as a customer. We may very well just stop in to say hi.

Dwayne was attentive, professional, and guided me through the process of purchasing a new phone…read morequickly! Note: There was an immense amount of smoke filtering over from the Rreal Tacos restaurant. Definitely unsafe and needs to be addressed especially for a safer work environment.

I had to stop by here to drop off an item. From the moment I walked in the customer service was…read morereally good. They got me in and out fairly quickly. I had no issues returning my items and the young lady was sure to present me with my return receipt because she was saying sometimes for whatever reason you could still get charged so to keep my receipt to show that I returned my item back.

I needed to return my equipment and close my account. I had tried online and it was an awful…read moreprocess so I figured going in person might be easier and my experience at this store was AMAZING. I was literally in and out in under five minutes with a receipt of my returned items and closed account. I'd definitely recommend just going in person if you need to end your service.

I had gotten a new cellphone mailed to me through Xfinity & could not get it to operate. I asked…read morepersonnel after personnel for assistance and they said that they couldn't do anything. The guy left and went into the back and hid. The other gave me a telephone number to the manager & he hung up on me. I called back and the phone said "Out of Service". Lithonia Stonecrest has always been a disappointment every time I go to the Xfinity there. After that no one came near me again and I was there for 2.5 hours trying to get the phone to work. I don't understand why Xfinity will give you a cellphone and no one in a facility will lift a finger to help you. No Wonder a whole lot of there stores are closed. If you don't want to give service why do they need any one in a store. Toni W.

DO NOT GO TO THIS STORE! SCAMMERS! THIEVES! I went to get a…read morenew phone and the girl added a line to my account instead of an upgrade so she could get commission. I had no idea that she had done this. It took a month and me going to another store to get my old phone number to work on the new phone. I just found out that I have been charged for the additional line for months even though Xfinity assured me that I would not be. She also stole my CashApp card number from my phone and started charging things from Apple. I have been going through this since DECEMBER of 2021. NINE MONTHS!!!!! At this point I just want to cancel all services with them!!!

We had a phone stolen in transit. It's okay. That does happen. I understand. We finally get it…read moreproperly submitted in their system that our phone was stolen( their system is a huge part of the problem- the platform is terrible), but then we were told we had to submit a police report and return it to them within 3 days. I didn't expect them to make me jump through hoops as I have never even disputed a cent on my bill but that's okay, I called and had an officer come by and filed the police report. He said it would be three to five business days for the report to be available. Although I could possibly get it a day sooner if I go to the police station and ask for it in person. I do obtain it on the third day And while I'm at the police station, I receive an email saying that my case has been closed because I have not sent in supporting documentation. So I start the process all over again and upload all the photos of the package being ripped open and clear evidence of tampering. Keep in mind their policy for refunds and returns deceptively states that you have 14 days from the day you placed your order, NOT 14 days after the package was delivered. If the package takes 5 or 7 days to get to you, that is part of your review period to determine if you like the product. So with my wife's phone being stolen and the refund not progressing, I wanted to return my phone I had purchased. I was fed up after jumping through hoops (they also requested I file with the FCC and wanted a copy of the complaint filed, but as this was during a government shutdown I called the number they provided right in front of them which had an automated message saying they were closed due to lapse of appropriations/funding). It's not just this location. The other one on Roswell was terrible, worse than this one. I had to continue dealing with an issue while I was out of town so I visited the store in Chattanooga, they couldn't do anything either. I love the warm tone and effortless friendly vibe of the Filipino people, but don't expect the customer service center to be able to do anything. Pro tip for any polyglots reading this: if you do as my wife did when calling customer service and press 2 for Espanol, you will likely get a us-based representative. Ours just happened to be in Atlanta as well. At least they were Frank with what next steps we should take and told us there was no evidence of a replacement or report of a stolen device anywhere in their system. Comcast is a disgusting Monopoly. They mismanage taxpayer subsidized infrastructure funds And lobby, federal, state and local governments to block out alternative providers.. Because why compete when you can just pay to make competition illegal. Yes, they are cheaper than the big three, but far from the cheapest, and those cheaper options also include perks like international data. It took nearly 4 months for all this to be resolved. Most people would eat it despite the $2,000 loss as they have work and kids to take care of. Or they simply do not know how to work through the grueling process that Comcast intentionally forces you to go through in hopes that you will give up out of frustration. The mores of the corporation are structured such that their incompetence and ineptitude is the source of their profit. And that profit will come from you whether you can afford it or not.

Xfinity is the worst. Repeated outages for "planned service " without any notification. Their AI…read more"customer service" is also terrible. Avoid at all costs if you have any other options

Let's just say be ready to wait and when i say wait as in wait wait Wheww this location is under…read moreconstruction due to them expanding the store so it's limited space in the store and again a good wait time to be served. It took me coming here twice to get what i needed solved. Both days i came here i waited a hour to speak to someone . It's about a good 10 workers in the store and they all have tablets or laptops waking around with or at a table sitting down helping people. Long story short just wait till the construction is complete before you come here i think the store is almost ready

Wow. I was surprised by all the 1 star reviews. We were in and out in less than 10 minutes,…read morewelcomed promptly and taken care of right away. We went in to replace the remote. I guess it happens enough that they keep a boxfull by the front door.