Desperately need to update this for 3 years, I am cutting Comcast off. I am one of those that hold…read moreeverything in until it blows.... I have called off and on fro the last 3 years threatening to cancel my service. I don't know what has happened but it is not a problem at my house but you can't tell them anything. so they go around and check everything the previous one did and no-one can find the problem, so, oh well, Poor Renee, just deal with it? So I live it for a long time and call again...same thing!!!! This has gone on for THREE years... So today I had an appt. and could not get to the phone in time, so tech said he couldn't get ahold of me and went to next appt and mine was canceled..... He didn't even come to my house and no way to call him back and I was on hold forever to talk to someone and the automatic system wanted me to reschedule when all I want to do was cancel!!! This is all on my birthday and I was so mad that these poor call center people got an earful... But then after I was connected to the disconnect guy (lady before said she would explain everything to him so I wouldn't have to, but she didn't) he asked my why I went through it again and then he said "could I interest you in another package?". I said, "WHY... WHEN IT DOESN'T WORK. WHY WOULD I PAY ANYMORE MONEY FOR SOMETHING THAT DOESN'T WORK." Also, I don't mind getting a Filipino but I sure wish they could talk more Texan like so I wouldn't have to keep asking them what they said!!!

The absolute worst service I have ever had. EVER! There is a reason Comcast/Xfinity is known as…read morehaving the worst customer service in the United States. I have never been so stressed out trying to have decent Internet and cable and STILL having to pay for all of it. The representatives that you get on the phone do NOT care. They are beyond rude. Do yourself a favor and never get Comcast!

I worked with Tony in Dec 2024 for multiple audio, internet and security fixes and upgrades in a…read morenewly purchased home. I like to wait on my reviews to make sure I have no regrets or issues, and I can say 1 year later I am happier than when I first got it installed. TLDR: I would highly recommend Tony and his team for his work. I will personally be using them again and have recommended them to others already. Excellent service, responsiveness and genuine customer service. Tony works with you not just for you. He worked with me on within my budget and timelines, and provided great suggestions, options and education to make sure I ended up with the best outcome. Everyone with his company I interacted with was professional, nice, and great at their jobs. Finally, he worked just as hard after the install and payments to locate grill covers for my recently purchased speakers. Which was hard as due to budget/value we went with end of model life options so the grills were no longer being produced. I may have gotten last two in America. This level of follow-through and post-sale support is rare today.

Tony is fantastic and Benchmark has great service. They were prompt, helpful, and installed exactly…read morewhat we needed. I didn't understand some things and had some technical difficulties, and when I called Tony with my issues, he immediately came to help. He is very kind and genuine. Highly recommended. Tyler

When I moved into my new house in Magnolia in 2022, we got AT&T Fiber. I worked from home, and when…read moreI tell you the service was amazing, it was amazing! Never loss connection, super fast, and for 1Gig for $95, was a LOT cheaper and better deal that their cable. but that's a different story. Sadly, I lost my job in 2025 and had to end service. Sent the equipment back, but in Oct, got service back and got new equipment. But it was not the same, the connections were constantly droppin! WiFi connections so bad, I had to by extenders and still really did not help!! It is to the point I feel like I have to really moderate my bandwidth and never had this issue before. WTH happened??? It went from awesome to utter crap!!

The company came out to be my neighbors AT&T fiber optic line in the process they cut my power…read morecable. So I was left without power for a whole day once I got centerpoint out. I was promised that my service will be taken care of in less than a week. It took two months and I have yet to receive my $1100 credit for me getting Centerpoint out and paying out of my pocket for issue that was related to their contracted work. Terrible business care communication.

I had used them in the past at my bosses house .... Scheduling them was a nightmare .. They stood…read moreme up twice .. I called both days and no answers .. When they finally showed they did the work to decent satisfaction Fast forward to this month ... Called again... Guy said scheduler would have to call me back ... He did that evening and set up appointment for later in week... They no showed ... No call no nothin ... Tried calling them twice during day with no answer ... Left a message and no call back. Hopefully for their bank accounts they are literally so busy that they can lose customers and it not affect them . Because judging by the reviews they have lots of issues keeping commitments

After days of trying to set up an appointment I gave up. No one ever answers their phone or…read moreresponds to their messages. Try another provider. Horrible customer service.

I called the geek Squad phone number on the website and got a horrible surprise! The call was…read morehijacked! I wanted an appointment for my printer to be cleaned and some non-english speaking person said he had to check for viruses. Lol and behold my computer was heavily infected. Remember, I was calling about my printer. So after installing an app he says my geek Squad anti-virus was stopped and would have to cancel my plan and buy a new one. I said I would just take my printer in, no thank you. He says thank you and hung up! I knew I was scammed so called the Lake Jackson store, got the real Geek Squad and talked to a really nice young lady who confirmed I called the right number but it wasn't them. Hijack! It didn't take any time to get an appointment, this time for my computer to check for damages. Plus she calmed me down for falling for the scam. Made me feel better. I left my computer there for a "thorough" analysis and am waiting to hear back. The young lady in Lake Jackson store was very polite, listened to me, was sympathetic, also patient because I could tell she was VERY busy. Made lots of notes and took care of everything! Couldn't be happier...well, let's see how my computer turns out By the way, they don't clean printers so I still have that problem. But I can only imagine how much this would cost without my Total Protection Plan! (Sounds like an ad! Sorry)

Great location with great associates. They are always willing to help. Great product selectionread more