If I could give 0 stars, I would! I should have listened to the reviews I read about this location. I purchased a new phone online at home for a same day pick up, within an hour of purchase. 2 hrs later I still hadn't received the email that it was ready so I called customer service. They made me an appt for 30 min later. Drove to the store and there is a line of 3 people, the only 2 associates are helping people, waited for 30 min, then decided I'd leave on vacation without it. Came back 4 days later 30 min after they open, only to be told that even though my phone says ready for pick up in the app, they still needed to enter it into inventory and that it would take over an hour. Reluctantly i left, came back an hour later only to be told my order was cancelled by them because I exceeded the pick up time (which was notated anywhere on my order) and that I would need to call Verizon customer service. When I left the store, called Verizon and they told me the store marked my order as picked up and that there was nothing I could do but go back to the store and find out why the store said I picked it up! Needless to say, hours of wasted time, multiple trips to this store, and in the end, no new phone, Verizon is lucky to still have me as customer at this point! Beyond frustrated with the customer service here (with the exception of the manager that helped me finally in the end) and the lack of empathy! read more
