Exelent customer service and a huge selection of products!read more

Friendly Staff, knowledgeable, however inconsiderate of people's time. You will most likely spend…read moreyour time waiting for awhile! I waited over 20min one day to buy 1 coil. The man in front of me was browsing for a new vape. He was looking at them all and comparing all i needed was to check out the employee acted as if I wasnt there she stood while he browsed and waited she could have easily check me out it would have taken 1 min. I run over on my lunch break. This has happened to me a few times. I do work not far from this location but I will drive to the one in pineville it's worth the drive nice,friendly and fast! If you are just there for something fast and simple they will make sure to get you out the door! For me who runs over on my lunch break this is an important factor to me. Advice, dont make people wait 20-30 min in line if they just ran to get one quick item. If you know the person is going to take there time purchasing a new device as they should take there time. But if you see the person in line behind him needs to just check out take care of them! Not fair for people to sit there whole lunch break in there.

Infinity's End is my go-to smoke shop. I'll go to others but their selection of products can't…read morecompare. I almost always find what I'm looking for at Infinity's and if I can't find it at one location, they usually have what I need at one of their other stores. My second favorite location is off South Blvd from when I lived on that side of town. Yesterday I stopped by the University location after visiting two smaller smoke shops that didn't have what I was looking for. (In fairness, one of them did but not the color I wanted.) Of course I found it at Infinity's; I reminded myself, "You should have just come here first." Besides having the largest selection of any and everything, the staff is always the most chill and friendly and knowledgeable. Soon as I told them what I wanted, Derek immediately helped me. He was awesome, even checking to see if they had the color I was looking for (they did!) and going above and beyond to explain the lifetime guarantee etc. It never felt like a pressured sales pitch. Plus, kudos for asking how much I was willing to spend. Infinity's people almost always ask because they know customers are on different budgets. While you can't go wrong with anyone working there, after yesterday I especially recommend Derek. Seriously go see him when he's there! In my experience, though, everyone is fantastic at all three shops.

I came in today and was assisted by Kirstin. Let's just say she is a product expert on vapes. The…read morestaff was very friendly and everyone greeted me when I walked in. The environment was very inviting and I definitely will be back. For all your vaping questions and concerns definitely go see Kirstin and tell her Yanni sent you. Honestly I would hang out here if they served teas or coffees. Definitely a vibe.

My parents were looking for a closer retailer that offered their elderberry syrup that they take…read moredaily and found that the brand works with Charlotte Vitamins and Health as one of their official retailers. It is located in the same plaza as Vicious Biscuit, Michael's, and Chili's. There's usually plenty of parking by the store, as most customers are in the plaza for the other businesses. The shop offers a variety of items and brands for health and wellness products. Some of the items like the manuka honey have little signs to explain the benefits and properties of the item. All of the aisles and sections are labeled clearly so you can find what you're looking for. For the elderberry syrup, we have to ask for it at the counter where you checkout. We were helped by one lady who was enthusiastic with all of the customers and seemed to be knowledgeable about the items there. They have a reward program there where if you spend a certain amount, you can earn a $5 reward on your next purchase. Additionally, if you're a senior citizen, there is a discount as well.

The service and employees at this store are horrible. The alleged manager is rude and will chase…read moreyou out of the store and into the parking lot to accuse you if you had something in your hand and put it back on the shelf, instead of purchasing it. No, I didn't want to buy the product because of how I was treated and the fact that there's a much better vitamin and supplement store with incredibly low prices and actual knowledge staff. I don't know if this woman was really a manager or not, but she was certainly not the epitome of health and was rude when asked about certain products. She needs to rethink working with the public and the owner needs to rethink having her as an employee. I absolutely do NOT recommend this store at all. There are much better establishments in the area with friendly, knowledgeable staff.

Great shop to get whatever you need. The employees are nice and helpful. I recommend themread more

Always the best expeiences very friendly and they always try to get what i need. The cashiers are…read morefriendly as well Cia is very well..

They charge $35 for a 5 pack of coils that cost $15-$20 max online. Even the surrounding vape…read morestores don't charge that much so just go to the other vape stores for coils/e-juice.

Wow is all I can say. Coming from Colorado I knew North Carolina would be behind the times....not…read morehere. Knowledgeable staff, quality product, and friendly staff- what more could you ask for. Stay Lifted

Wouldn't even bother. I NEVER find myself leaving reviews, but I called to ask about a product they…read moremay or may not have in stock and the guy picks up the phone and doesn't say anything so I say "hi how are you" and he goes "what do you want I'm busy". With all of the options for similar product in the area, go somewhere else, I guarantee the experience has to be better.

Tremendiously helpful and like this new MAG 225TC! I want to post two pics.read more

This used to be my favorite Vape shop up until today! I or my wife went in here religiously. Sooo…read moretoday July 19,2019 I asked about a specific coil that I haven't seen before. The coil was the V12-Q4. Having no knowledge about the coil, I advised the female behind the counter that I've never seen before, and could tell her knowledge was lacking in the store, told me that it could fit my V12 Prince tank. THEN SAID, yea it'll fit, though larger, it'll fit and went on about some other coil story that fits another tank and that these "light up red, I thought they were on fire!" Well having my hopes up to using the coil and get home later on, they don't fit AT ALL! Soo I call and the manager picks up. He gives me the spill about no returns on the coils. And I explained the whole story of asking the staff, that's SUPPOSED to have knowledge, of the coil sold me the wrong one after telling her I HAVE A """"V12 PRINCE."""" I told him that that is a staff error! So he proceeds to tell me that he was in there when she sold me the coil. LIE DETECTOR DETERMINES THATS A LIE! She was the only one up front! Next, if you were in the back and heard the whole conversation, why not correct it???? It's ok though, I'll never go back and continue to spread my story. WHAT A S#!++y way to treat a loyal customer Sincerely Tyrel Graham

I had a great experience here the other day. I was immediately greeted when I entered the store…read more She let me know that what their special was for the day which immediately drew me in. The store was well stocked and everyone was nice. They interacted with their customers throughout my visit. As I made my selections, one of the ladies gave a recommendation for a newer scent and I fell in love. SOLD. I made my way to the back of the store and realized that my new phone hadn't logged into my BBW account. The lady was super patient and allowed me to get logged in. Once I logged in she let me know about a coupon I had for $10 off. Win Win. Will definitely come back here again.

Everyone was very helpful +as I have always encountered Pleasant employees at B&BW), but this one…read morehad an especially nice associate sticking the Disney Villains display. I appreciated her candor and ability to find items I had missed in my search. The organization of the store was fantastic to boot!