5 stars to Lindsey. Great personality and made sure what we needed was done. Thank you.

I guess I'm just getting old... but hey... Walked into the store and was immediately met by a "sales guy" with his tablet. Told him that I got a call to change my plan and save some money and add 1G of data.... Also told him I wanted to look at getting a new phone. So, from that point, it was completely self serve... no help whatsoever. Given the 30-40 phones to chose from, I had no idea what I was looking for, what the differences were, what made a phone better than the other...and he offered no assistance. Kinda like I was just a dumb old man when I asked questions. Anyway, I'll take my old wife in with me this weekend and see if we can find a sales person that will help these old people navigate the world of new phones..... read more

We stopped here while traveling. The rep, Taryn, was extremely kind and helpful. She went out of her way to try different things to solve our issue with a phone. Wonderful customer service!! read more

We were on our way to south Florida & our phone crashed. We went in to see if they could help. They were all so nice. While we were in there a storm knocked out the internet for the store. The lady used her phone as a hotspot to back up my stuff from my gnail. read more

Terrible service. Sales woman was rude from start to finish. I was so irritated that I thought about just going online and getting a phone there. After I received the phone I had another headache dealing with my family plan. read more

My phone was showing evidence of death on the horizon, so I stopped by the Verizon store to get a new phone. I already knew which one, just wanted to purchase it and for the staff to do the transfer, go over with me some of the differences from my old phone, get the things taken off I did not want, etc. Well, purchased the phone and the sales person assisting me started the transfer from my old phone. As the new phone had low battery, she took both phones to the desk and plugged in the newly purchased phone - THEN SHE WENT ON MEAL BREAK. The other store workers were busy, so my phones just sat there. Another sales person was supposed to help me, when I asked her if the transfer was complete, she unplugged the new phone, handed me both phones and said "I guess so". I left and then discovered neither phone was working. This is a phone I use for work purposes and am basically on call 24/7. Had multiple issues that needed to be addressed, but no phone. Got home, spent 2 hours setting it up and there are still certain settings that are a problem. There is no rating for this store low enough to reflect my experience there. I am an older woman, but am fairly tech savvy, so do not appreciate the get rid of her/don't care attitude. I wish to communicate with the District Manager for this store or speak with an individual that is willing to provide customer service. read more

Extremely dissatisfied with service and especially salesman" Cordi Pines" at 1973 Hammond square Dr. store. On 09/26/14 I entered store looking for two phones for my fiancee and myself. I was unfortunate to get "Cordi" as my sales person. i explained to Cordi that i needed 2 phones and that we only use text and talk ,no face book, internet, games,etc..... Cordi suggested i get the LG VISTA . At that point i informed Cordi that I would like for my Fiancee to come in and pick out which phone she liked because i wasn't really sure. Cordi then told me i could take the LG VISTA phone,and she didn't like them i could just simply bring them back and he would just exchange them for what ever she liked no problem. so i told him OK lets do that. So at that point Cordi went to the back to get my 2 phones. Then he "Cordi" comes back with 2 phones ,2 tablets. At this point I asked Cordi about the tablets explain to him i did not want them nor need them . Cordi says there free. I said ill never use them they'll just set in my closet and never get used. Cordi says well its up to you and there free so you may as well take them. i told him ok if there free i may as well. So we did the transaction and i paid for my 2 phones. that same afternoon i brought the 2 phones with me to Slidell to my fiancee. Well turns out she wasn't crazy about the phones. I tell her no problem the salesmen Cordi Pines says we can bring them back and you can pick out whatever you like. When we went to the Verizon in Slidell, the young sales lady (who by the way was very helpful) told us that there would be a restocking fee ( $35.00 per phone) if we changed phone's. THIS WAS NOT TOLD TO ME before otherwise I would have just waited till my fiancee was with me to buy the phones. Then we were told we were going to be charged for the tables ($10.00 per table monthly), WE ARE NEVER GOING TO USE THEM. So we told her to please take them off and that we didnt not want them. She told us that there was a restocking fee ( $70.00 per table). These tables NEVER came out the box and now having to pay a restocking fee on tables WE NEVER wanted to begin with, therefore we had to pay $140.00 for something we never wanted to begin with. As for the phones rather then pay $70.00 more to exchange out phones we decided to just keep them . Now we get the first bill of $232.97 for just talk and text. There is an activation fee for each device of $35.00. included the two tables we returned in less then a 24 hour period. Now we are up to $140.00 to return the tables $70.00 to activate the tables totaling $210.00. now we get the second bill and are charged a deactivating fee for each table of $175.00 equaling $350.00 total. Bring us to a total of $140.00 restocking fee for 2-tables, a $70.00 activation fee for 2-tables, $350.00 deactivation fee for 2-tables giving us a grand total of $560.00 for 2 tables that Cordi Pines said were free. And now our new phone's are not working properly, the phone freezes while texting, called Verizon to correct phone issues and we are still having issues with the phones not working properly. phone's are still freezing up while texting. I've been with Verizon for about 6 weeks now , this has been a nightmare of an experience for my fiancee and my self. i don't understand how a company as big as Verizon can stay in business treating there customers like this . the whole experience has been completely ridiculous and that's an understatement. if you plan on becoming a new customer at the Verizon store in Hammond La. "BEWARE" and do not use "CORDI PINES" he lied to me and hell LIE to YOU !!! Dissatisfied customer, COYT HODGES read more