My wife was having issues with her phone in July and we went into the Verizon store in East Liverpool OH to see what could be done. They said they were running a promotion that would allow us to send in our phones to get full credit towards new phones. I specifically asked the sales person if this was going to change my contract in any way. He said it wouldn't extend the length of my contract and it would allow us to exchange our Note 10's for the S22's. Now, I come to find out that it did indeed change my contract because now I cannot leave Verizon for three years or I will have to pay full price for each of the phones. So basically, I did not get anything for my phones that I exchanged and I am unable to change to another carrier for three years. Do not go to the location in East Liverpool OH unless you want to be lied to by a rude and overly steroid apparent sales team. They will lie to you and take advantage of you and then Verizon will not do anything to help their customers. They will lie to you and you will be stuck. read more

Had a few issues regarding our billing and with sum glitches on the new iPhones but again with the wonderful service of Sherri she sorted it all out and figured out the billing issues and then helped resolve the glitches by showing us we had software updates but she was very nice and understanding she deserves a raise she has been excellent to me and my fiancé both encounters there!!!! read more