Sunday early afternoon. Was waiting for 10 (ten) minutes being the only customer. No sales staff…read moreshowed up. Store completely abandoned Really !?!

The first and only time I've ever been in this AT&T store was 10 years ago in August 2009, because…read morethis location is where I got my first cell phone. I can't recall what kind of phone it was (although I do remember it was a blue phone that slid open to a keyboard and it was touch screen). Back when I first came to this AT&T store it was on the other side of the mall on the lower level than where it is now (I believe it had to move due to Lego Land). It's been a long time since I've been in here, but the memories of getting my first cell phone are great!

This AT&T store is on Ridge Pike right next to the giant food store and sandwich between that store…read moreand also a Starbucks. It was relocated from the shopping center across the street sometime ago. The service is horrible. We waited almost 3 hours and got nothing but a song and dance meanwhile two other people stormed out of there because they were neglected. The woman there lied to us about having a special on a phone if you had a prepaid phone line with AT&T and tried to sell us on a which we had no interest in at all. Meantime, sitting in there without any air conditioning and also being neglected because there was only one sales clerk on duty. I will never go back there again, if you're going to do any business with AT&T, don't do it there they are being operated by a company called Prime communication and they are horrible and careless and have no respect for your time. The value is horrific as well.

Lawerence made my day! He was by far one of the most happy and kind person ever!!!!! And a quick…read moreshoutout to all of the staff that helped us. The service was impeccable and everyone there made me so happy and welcome!! (;

They saved me from buying a new phone. My son's phone was dropped a few times and didn't react to…read moretouch. We couldn't unlock the phone (because touch function was messed up as I was explained later by Sinan) and display had a variety of multicolored lines. The phone was out of warranty and a friend suggested to take it to "FixItAll" on the Main Street. To my surprise they were able to fix it, which saved us from buying a new phone. Fantastic customer service! Very quick & quality repair. Highly recommend!

0 stars. I took my iPad in for a simple screen repair. Everything else worked fine. When i…read morepicked it up...$223 later, it was locked out, permanently. It required a total wipe and reset. DO NOT GO HERE!!!!!

Needed some IT help at home. The tech came out and had everything fixed for me in no time.read more

I will be forever grateful to the wonderful people at Epoch IT. My laptop was hacked and I…read moresearched for computer services and saw Epoch listed. I called and the woman who answered (second ring, by the way, no long drawn-out introduction message) listened patiently and empathetically as I went on, and on, and on, about how embarrassed I was and I knew better, etc. She assured me Epoch would be happy to make it all better. No pressure or hype, just bring the laptop in and Epoch will take care of getting rid of any malicious software that the hackers loaded onto my hard drive. I did that and in less than 24 hours (yes, a little $$$ extra for expedited service) my laptop was clean as a whistle. Matt and Doo Yen were wonderful. So pleasant and patient which is exactly what I needed. This hacking event spurred me on to get a new desktop and Matt came and picked up both the old and the new desktop and brought it back the next day with all of my files loaded onto my new machine. Matt made it easy for me to access all of my files which is amazing if you've ever had to bring all of your files over from an old computer to a new one. I am up and running again (I work part time for a lawyer) and I feel assured my machines are clean and running at peak speed and Epoch turned a very stressful situation into a happy ending. Thank you Matt and Doo Yen for keeping my spirits up and saving the day!