I live in Boston, but grew up in Lexington. My mom still lives there and visits Wireless World…read morewhenever she has a tech problem. Staff there go above and beyond to help her, even when the problem doesn't involve their products or services. Recently, my mom's iPad wouldn't connect to WiFi at home. In order to get to the bottom of the problem, Shannalee went to my mom's house to check her router and found it was not getting power due to an electrical breaker issue. I'm grateful to Shannalee for caring so deeply for her customers. This is the kind of service that folks speak nostalgically about from the 1950s. Thank you!!!

From the owner: Wireless World is your one-stop shop for all your cell phone, internet, and telecommunications…read moreneeds. We offer a wide selection of the latest smartphones, tablets, and accessories, as well as reliable internet and phone service plans to keep you connected. Our knowledgeable staff is here to help you find the perfect solution for your communication needs. Visit us today and experience the Wireless World difference.

I was in 2 different Viaero stores in a 3 day span for problems with my phone. Of the 2, I was in…read morethis store twice and never felt that I was being difficult or that "annoying" customer. They helped me work through the phone problems even though it was the actual phone and not the cell service itself!

From the owner: Viaero Wireless of Grand Island, NE provides you with the most reliable wireless/broadband…read moreservices, keeping you connected to your neighborhood, North America, and the globe. We bring you the best customer care and the latest phones. Stop in today!

They could not have had less urgency with helping customers. I get you wanna do a good job and help…read moreeveryone properly, but once they were done with 1 customer they would not help another one tell much later. They blatantly ignored the list of people in the order they checked in. They also just did not communicate very well on what the status of things were.

I can't even explain how terrible this Verizon is. I went in yesterday to ask a question about my…read morebill after recently upgrading phones and plans. I wish I would've asked the woman's name who I was talking to but I didn't. I walked in the door and was not even greeted. I said "hi" and she said "hi how are you". I said "good how are you?" She said "good". I sat down and she didn't ask why I was there or what was going on or anything. Didn't even look at me. I said I have a couple questions. She turned to me with a disgusted look on her face. I said I recently upgraded my phone at a different location and they said I needed to send me old on back. Can I just give it back to any Verizon or do I have to send it? With complete rudeness in her voice she said "you have to send it. You can't just leave it here. " I said okay how exactly do I send it back? Thinking how to package it and send it without it breaking. She said very slowly as if I was a 4 year old idiot, "you put it in a box and drop it off at UPS." So annoyed with her attitude I said ok and proceeded with my next question. I asked why my bill was so high when I was told it wouldn't be that much. And once again VERY rudely she said "well you're just going to have to wait until after a couple months to see why." Um no, that's ridiculous. Verizon should have absolutely nothing to hide. I've never had an issue with other locations except this one. The woman was a total b** and she knew it too. I wish someone else had been there to hear how she spoke to me. I definitely would've asked to speak with her manager. Terrible customer service. Do NOT go here.

I had very difficult issue and I went to 3 or 4 different stores and nobody solve my problem, but…read morehere, thanks God, I found Linda, who spent for me about 4 hours and solve my problem! The best store and the best merchants!!! Verizon, double their salaries! They are the only reason I have not changed my mobile operator!

Was extremely happy with the service we received today. We are traveling full-time in our RV and…read morehad T-mobile. With T-mobile we were not getting any service in many areas. Decided to try Verizon. The service we received was outstanding! Keannea went out of her way to make the transition enjoyable. She had obstacles and she handled them amazingly well. If you need a new phone or service go see Keannea!! I also liked the feel of them being a team. That makes a great shopping experience!

My experience has been great Shannalee was terrific. She was very helpful I can fully understand…read morewhat I'm doing making the transition from one carrier to Viaero. Even my cable.

From the owner: Viaero Wireless of Lexington, NE provides you with the most reliable wireless/broadband services,…read morekeeping you connected to your neighborhood, North America, and the globe. We bring you the best customer care and the latest phones. Stop in today!

They were so very respectful the guy that fixed my phone was so nicethey are just as nice as they…read morecan be when you go in there

Great customer service! Repair was done same day and looks like new again! Didn't cost near as much…read moreas Apple and works flawlessly!

Service is horrible , horrible To much buffering , they…read morethrottle.. Half the channels are music,,why .. Every offer is bs ,, their service is WAY OVER PRICED

Terrible internet and phone service, with constant buffering, un explained outages and would kick…read moredevices off the network unprompted. It is not over priced in the grand scheme of things but insanely overpriced for the product that you receive. I brought up frustrations multiple times with customer service agents and was never offered any solutions until I called to cancel. I would never recommend.

I hope to never need your services ever again. I have had to have two previous screens replaced on…read morethe same phone. The third time both front and back screens needed to be replaced. I waited 6+ weeks for the screens to come in. This branch seems to prioritize items at snails pace. I also found this branch to be quite unprofessional. If you cannot reach anyone via phone the mailbox is full and no messages can be left. I had to be very proactive and drop by once a week to check on the status; only to be told the parts were backlogged for another week. I finally gave up and returned to my provider to switch my phone out for a different brand.

The actual repair of my Apple Watch was fine. The issue I experienced was that when I called to…read moreschedule the repair I gave the incorrect model of my watch. I called back and my call went to voicemail where I gave the correct model of my watch so that the correct face could be ordered. Several days went by and I did not hear back. I called back and was informed that they ordered the incorrect face for the watch. They didn't get my voicemail because, "the voicemail isn't set up on the phone." They ordered the correct face and I had to wait another week for it to arrive before they could repair my watch.

Beware of prepaid service! Totally not given priority and I am regretting my decision to switch…read morefrom post paid (more data for less money should have been my red flag). Multiple calls in and no resolutions, I decided to stop at local store and see if I could get anything changed that would improve my poor service ( text messages not going through, unable to make calls, no service at festival when there was a huge US Cellular van and tower brought there). Johnny at the local store was awesome and spent a lot of time going through and checking settings and putting in new SIM card, service has worked way better since then! Local store and Johnny deserve 5 stars, US Cellular prepaid service deserves 0 stars!