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Marsha was amazing! I called customer service asking for help with my WiFi and she got us all situated. Very personable and helpful!

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Ask the Community - Spectrum

Charter Communications

Charter Communications

(2 reviews)

Welcome to my nightmare. Charter!!! We ordered a bundling package from charter. TV, internet, land…read moreline. They came on Monday to install. The tech said to my wife the router wasn't adequate. I know that was B.S. They could have still installed the motem and phone switch but they did not. We spent up to ten hours total making calls being told that a tech would be out and no one showed. We called for the umpteenth time and were informed I could pick up the motem myself and install which I did. (Bet I get charged the set up fee anyway). When I made the bundling order, I asked specifically whether my stations that I currently had with them would change. I was told all would stay the same. No changes. Guess what, they discontinued some of our favorite stations.We've been on phone and getting passed around like you wouldn't believe. No satisfaction. I'm ready to quit them and we haven't even got started yet. The contacts give conflicting information and apologize. The agents aren't the problem. They only know what corporate tells them to know. The misinformation/lying by corporate. Before you agree to anything on the phone. Make them give you the agreement in writing before you commit.

My cable box quite working and you would think that with a local location you could speak to…read moresomebody to fix it. But no. Ive spent over an hour on the phone over 4 different phone calls to get the situation rectified with no success and never an option to speak to a person instead of the useless answering service. This box is located in my business for customer use and has cost me alot of time and stress and is still not working. My advise is to pass on this business.

Spectrum - televisionserviceproviders - Updated May 2026

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