They could not have had less urgency with helping customers. I get you wanna do a good job and help…read moreeveryone properly, but once they were done with 1 customer they would not help another one tell much later. They blatantly ignored the list of people in the order they checked in. They also just did not communicate very well on what the status of things were.

I can't even explain how terrible this Verizon is. I went in yesterday to ask a question about my…read morebill after recently upgrading phones and plans. I wish I would've asked the woman's name who I was talking to but I didn't. I walked in the door and was not even greeted. I said "hi" and she said "hi how are you". I said "good how are you?" She said "good". I sat down and she didn't ask why I was there or what was going on or anything. Didn't even look at me. I said I have a couple questions. She turned to me with a disgusted look on her face. I said I recently upgraded my phone at a different location and they said I needed to send me old on back. Can I just give it back to any Verizon or do I have to send it? With complete rudeness in her voice she said "you have to send it. You can't just leave it here. " I said okay how exactly do I send it back? Thinking how to package it and send it without it breaking. She said very slowly as if I was a 4 year old idiot, "you put it in a box and drop it off at UPS." So annoyed with her attitude I said ok and proceeded with my next question. I asked why my bill was so high when I was told it wouldn't be that much. And once again VERY rudely she said "well you're just going to have to wait until after a couple months to see why." Um no, that's ridiculous. Verizon should have absolutely nothing to hide. I've never had an issue with other locations except this one. The woman was a total b** and she knew it too. I wish someone else had been there to hear how she spoke to me. I definitely would've asked to speak with her manager. Terrible customer service. Do NOT go here.

Service is horrible , horrible To much buffering , they…read morethrottle.. Half the channels are music,,why .. Every offer is bs ,, their service is WAY OVER PRICED

Terrible internet and phone service, with constant buffering, un explained outages and would kick…read moredevices off the network unprompted. It is not over priced in the grand scheme of things but insanely overpriced for the product that you receive. I brought up frustrations multiple times with customer service agents and was never offered any solutions until I called to cancel. I would never recommend.

Great service here recently for our purchase of iPhones. Hard to find items that were in our hand 2…read moredays after order, as promised. Lots less prob than waiting in line at any Verizon or Apple Store. Thanks folks. Just right everything.

The attitude was on believable. I carry a business line with these folks. I had to go in there and…read moredeal with the young man whose face turned red he was so ready to tell the world his opinion. Seriously Verizon we expect a lot more are you guys got to get rid of these children. Not sure what this guys deal was but he belittle me like you wouldn't believe .

Had the worst customer service experience. Literally couldn't help me with my service plan and only…read moregot my phone upgraded to the 11 pro but they couldn't transfer my contacts over. It was just a very frustrating visit and the younger guy who "helped" me didn't seem to know what he was doing.

No wait at all then Alicia O. and Iliana were so incredibly patient switching me over to T-mobile…read more A great full service T-mobile store.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I have been a loyal customer for over 10 years. The service has gone down and I will no longer be…read morea customer. First of all, 4 years ago a gal who left the day after I bought a phone, QUIT. She promised that she would be there to help if I would need it. Talked me into buy a tablet. Added to my monthly bill. Beware. Both managers, South and North are bullies and employee people that are the same. What ever happened to "the customer is always right" and "honey will bring more bees than vinegar"?

Great service from Jr and Jacobi. Thanks guys for your help and eager assist to resolve some…read moreissues. I sure will return and have been in prior with same help from others. Nice selection of all the goodies.