As you know US Cellular is merging with T-Mobile. I had called in to get an internet plan. I dont know what happened but was surprised when the internet didn't work and when I logged into the T-Mobile app I was surprised to see we had a balance of almost four hundred dollars. I found that odd since we were not using T-Mobile cell service yet. I called customer support, spent two days on my work lunch hour to get no where and also to be hung up on. I got back on the app and was communicating with T-Mobile via chat. He told me to just go to the store. I was really not happy that no one could seem to help me. I went into the Kearney T-Mobile store and met Telsa F. She went above and beyond for us. She got the whole situation fixed and made me feel much better about the merge. She even gave us some free items! She showed us what "magenta love" is. She is highly knowledgeable and very good at her job. Alicia O. was also very helpful and knowledgeable. These two gals are the best and I strongly recommend them both! read more
