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Russell's Appliance & Electronics

3.0 (2 reviews)
Closed • Closed

Services - Russell's Appliance & Electronics

Cooktop repair

Range repair

Appliance repair

1 More Service

Stove repair

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Sears Hometown Store

Sears Hometown Store

(2 reviews)

$$

If I could give less than one star I would we bought a Kenmore elite 600 series high-efficiency…read morewashing machine should be still under warranty because I believe it was less than a year ago now it's throwing a code not working E2/F6 I called to have one of their technicians come out they're telling me it's gonna take over a month for them to get here I am less than pleased with that I have a family of five and they're telling me I can't wash our clothes for a month and they said their hands are tied there's nothing they can do to get anybody out here sooner even though we bought it out right from them with the sears card As it stands I will never buy anything else from sears

DO NOT EVER GO HERE. We ordered a Range from them. We live in Grand Island. It was supposed to be…read morethere by today March 5th. Even got an email stating that. So my wife drove up there today to pick it up. She gets there and they tell her that they are just now unloading the truck, so to give them 45 minutes. So my wife comes back about an hour later, and they tell her that our range is not on the truck. They tell her that it will not be there until March 14th. Never bothered to send an email saying that it was delayed. So I called up there to find out more info, cause I was at work in Grand Island. Went back and fourth with their Manager. Not once did she apologize, or offer to help fix the problem. Instead, she hangs up on me. So I call back and ask to speak to a different Manager. The guy has the nerve to say that they have every right to hang up on a customer if we treat them like crap. I didn't do anything but try and find out why our Range wasn't there, and why the delay was not communicated with us. Instead they put it all on us and told us it was our problem. The guy ended up hanging up on me too. I will NEVER do business there again. Or any Sears for that matter. We are cancelling our order and will be ordering from a company that actually cares about it's customers. Even if that means spending a little more. WORST CUSTOMER SERVICE EVER.

Russell's Appliance & Electronics - appliances - Updated May 2026

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