Doctor Video is the best electronic repair store I have ever been to. Their very nice people,…read morepatient, and flexible. The things I do not like about them is they take way too long to get repairs done. I understand because they are a small business and they have health problems. Another thing I do not like about them is that they are very bad in responding to emails. Overall, Doctor Video is a great electronic repair store.

I had an old Marantz reciever from the 70's/80's that needed the headphone jack replaced. Despite…read morethe fact that I knew exactly how to fix the issue myself, I didn't believe my meager soldering skills were up to the challenge or worth risking the adjacent circuitry inside the device. Before taking my stereo receiver into Doctor Video I called repair shops in Northern VA, Richmond, and Roanoke, all of which quoted me more than $100 to replace a piece of hardware that costs less than $3 online. Mike at Doctor Video was very reasonable to deal with; I spent less than $50 getting the issue fixed and had the pleasure of some of the best customer service from a repair shop in my life. My only gripe was that the repair took a bit long however in the grand scheme of things, I would rather wait an extra few weeks for the repair to be finished than pay more than double the price to shops with rude technicians or poorly experienced repairmen. If I am ever in need of electronic repair in the area I will absolutely be bringing my business here.

I bought a phone from this store in Blacksburg. Then when I wanted to exchange the phone, I went to…read moretheir sister store in Salem. When I say sister stores, they have the same company name (B&H Computers) and they are "authorized agents" of US Cellular. I was told I had to come here (or the Salem store) to do the return because they share inventory and an actual US Cellular retail store can't do anything for me. Well, these stores share enough inventory that they did the exchange for me, but don't share enough that it went through on their credit card system. Long story short, I exchanged the phones but the $50 refund that I was owed got lost in the system somewhere. I'm told if I track down the original purchase transaction number from Blacksburg, then bring it into the Salem store, they can fully process the return. Go to an actual US Cellular retail store for everything you need to do, it will save a lot of trouble from using these "authorized seller" stores.

I am disappointed with this store. Although the lady was very nice when in the store, the customer…read moreservice over the phone is horrible. I bought a new phone today and I had just called and had asked about my phone bill being extremely high, which it shouldn't have been (also traded in my phone but it did not take any money off even tho she said i got $200 off). When i was on the phone i had talked to a guy who then put me on hold for over an hour not to mention them just hanging up on me without any communication. This is ridiculous and needs to be fixed. Sharon was the lady i had visited today.

Fantastic customer service....when they are up selling you a new phone…read more Very poor customer service if you have a question or need help with anything. My representative was SHARON MONTGOMERY. She was fantastic in helping me get a new phone. À la a commission based transaction. No response or even a text back when I had a question about my new phone. After seeing this review, SHARON got back to me. She apologized for the lack of communication. Then, she help me with my problem in the same professional manner in which she had initially done. My faith in humanity is restored. Lol Well done Sharon! Well done Verizon!

Service was very good, they replaced screen with no issues! Would highly recommend for any cell…read morephone repair

Took my Xbox in for a repair on the HDMI port. A few days later it was ready for pick up. When I…read morepicked it up today, I asked if they tested it. I was assured that they did and everything was working great. I should have made them show me before I paid or left the store. This evening I hooked it up and it does NOT work. Tried multiple TVs and HDMI cables. They were more interested in trying to sell me additional coverages, etc while in store than talking about this repair itself. I'll be calling for a refund tomorrow.

I'm a new and happy customer with Us Cellular, at this store the service is great, I ordered my…read morephone online and I couldn't get it activated over the phone so I went to this store, best decision ever. Not only had my phone working but also I received a $50 gift card from this store, that covered an Otterbox case for my new phone. Thank You Mac. I'd recommend this store to everyone.

Worst customer service every time we go in here. There's one guy who we always see but he's never…read moreinteracting with customers, he will do whatever he can to avoid having to. The others act as though you're bothering them with your presence. If you want to have a bad day, just walk into this store. Beware of their promotions, do your math, they are never really a good "deal". We're switching soon because we have no reason to stay.

Let me start by saying. I'm not a fan of US Cellular as a company. But that being said. I am a fan…read moreof this US Cellular Store. Reason being, the store manager, she is REALLY good. I hope US Cellular is rewarding her with a salary worthy of an awesome employee. They don't have many of them in the New River Valley area. She seems to have hired 2 great employees to work alongside her. I've dealt with all 3 now. They all 3 are really patient, really helpful and very knowledgeable. If your a prospective or current customer of US Cellular in the NRV area. I HIGHLY recommend this Fairlawn/Radford store, for a stress free, (rare for US Cellular) experience. The current manager and her employees are a joy to deal with. There one of the few positives you'll here me speak of when talking about US Cellular.

I made an appointment with Brian on 6-2-20. We went over the things I needed help on my LG V40…read more After that we looked at the LG V60. I was really impressed with the V60 and bought it. It was time for an update anyway. Brian was a big help and knowledgeable. Will call him when I have any questions or problems. Robin

From the owner: Cellular Sales is Fairlawn's go-to Verizon Authorized Retailer for the latest devices, including…read moreiPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S26 Ultra. We offer personalized service, device upgrades, and trade-in options on America's most reliable network. Our mission is to keep Fairlawn connected with top technology and expert guidance. Visit us today at 7347 Peppers Ferry Blvd. for the newest smartphones, tablets, and accessories.

Great customer service and prompt answered my questions about the stock of a new phone. Would…read moredefinitely recommend.

Rude associate, poor service do not use this location. Rude associate, poor service do not use this…read morelocation. Rude associate, poor service do not use this location.