The internet goes out at random and the most inconvenient times. The customer service is great…read more(except sometimes you can tell that the lady at the Radford location doesn't want to be there listening to the complaint listed above). Better than Comcast but... Verizon, please save us!

basic internet is 100 dollars and only works some of the time. customer service is terrible in…read moreoutages.

1 star for the singular competent employee in this store. Brad was amazing, helped us the entire…read moretime while helping his own coworkers. He even made sure we got the best deals possible, and shared that this isn't even his main store. We came in to trade in two phones, had the exact idea which we wanted. Of course it would take awhile, and it did, but bradd helped us the entire time. Kimberly, who is apparently the assistant manager, could quite literally not do a singular thing herself. She managed to break two card readers, and had to come to Brad for assistance around 7-8 times, I tried to count but it was so many I lost track. Jessie, who said it was his second to last day, quite literally smoked outside and ranted to me and my mother. That was it. I'm glad it was almost his last day because frankly I think the fact he has managed to live to the very rough 25 he seems to be at is amazing. He told us quite literally his entire story and frankly, we did not care. Especially considering he didn't even know how to change the sim cards on the phones. At one point, an elderly customer came in trying to pay her bill with cash, he denied her, and then boasted to us that he won't let anyone pay if their names on the bill and then "debit cards have been a thing for 40 years, and people still carry cash", I think boasting about turning away a customer and then complaining about old people is frankly, weird. This was after he couldnt figure out the sim cards. The entire time these interactions where happening he had earbuds in. He had a conversation with a coworker who came in off the clock for something, and even with the coworkers advice could not help us. At one point, Kimberly came over because a pair of men had promotions in there lines, which is probably the most common thing ever, right? Apparently the assistant manager didn't know what to do with that? I don't know how either of these people kept their jobs this long and I'm glad Jessie's leaving because I think the only thing that would improve that man's life is actually having something to complain about. And not complaining about it to customers. Brad was amazing, he said he usually worksa in blue ridge. Id say it'd be worth it to drive the hour there too their t mobiles for the chance he'll be working because you'd have more luck beating your head into a wall then hoping Kimberly will be able to help you. I am frankly, not someone to make reviews. But seeing my mother visually bothered by the imbeciles, and being interrupted repeatedly, I am obviously going to. This might be a good place to go to if you want to see a circus, tho.

Be very careful coming to a few of these locations they use these things called CRS sheets trying…read moreto trick you into adding more stuff than you need they will add stuff to call it a value but in sense just to get more lines out of you and won't do upgrades because it doesn't make them money unless they add lines like watches or trackers to you save yourself go to a Corporate store not these shady dealers also will add lines to your account instead of upgrades to help their numbers

I bought the 3 lines, and internet service,and called to cancel the service because the phones are…read morerefurbished and junk, and the internet is slow as .... So I called them to stop service,can't stop service without the phone number to one of the lines that was never hooked up??? So I'm going to keep getting billed for services I'm not using!! DO NOT LET THEM T MOBILE RIP YOU OFF GO TO US CELLULAR, and if I could give a 0 star I would give em a half one maybe

Be very careful coming to a few of these locations they use these things called CRS sheets trying…read moreto trick you into adding more stuff than you need they will add stuff to call it a value but in sense just to get more lines out of you and won't do upgrades because it doesn't make them money unless they add lines like watches or trackers to you save yourself go to a Corporate store not these shady dealers also will add lines to your account instead of upgrades to help their numbers

They are 100% useless! Still charging after disconnect was ordered on Jan 5 .said they don't…read moreprorate. Internet did not work from Feb 21 to at least April, and then again from before Thanksgiving to the date I disconnected the equipment. Not one single thing was done to make it right.

Terrible customer service and very difficult process to disconnect service. DO NOT USE THIS COMPANY.read more

all I needed was to buy a phone case upon entering the store there was 1 employee he was with…read morecustomers after standing there approx 10 mins he spoke to me for the first time and said I'll be right with you and I told him I just need a phone case he said ok there was another employee sitting in the back this entire time I stood another 10 mins but the one on the floor was having a hard time getting the people's phones connected he was on the phone with customer service and all of this I had been there for a little over 15 minutes at this point I stood there for another almost 15 minutes listening to him talk to his other customers him and his other customers that were obviously so important we're waiting on customer service to call him back at no point did he ever say hey I'm going to ring this phone case up since we're waiting on someone to call us back he could have waited on me four times over while he just sat there and laughed and joked and carried on with the other customers waiting on someone to call them the other employee didn't even bother to greet me most less wait on me this location at the Mercer Mall has the worst most rudest customer service I've ever seen from employees they are always dressed like they just rolled out of bed and came to work wrinkled slouchy clothes and then they treat their customers with as much disrespect as they treat their hygiene and looks for coming to work you can tell they don't care about how they look or their clothes and that's exactly why they don't care about customer service either these employees are there to simply draw a paycheck and they care about nothing else so they treat the customers optional as much as I pay for my phone bill every month I'm not optional either I'm a priority or I can go elsewhere do better and fix this problem at Mercer Mall T-Mobile

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.