Overpriced and under stocked. I never say this but just go to Walmart....it's right down the road.read more

Radio Shack has new employees and they are very attentive to your needs. If they can't find it in…read morestore, they find a replacement either on the computer or another store. Plus you can't beat their prices on cell phones

My sales associate Heather was amazing. She helped me step up my e-mail on my new IPad. She was…read moreextremely professional, polite and eager to help. She also paired my new iPhone watch to my phone and spent time to set up my fitness app and show me basic functions of the watch. It was a pleasure working with you today.

excellent Customer Service. Great value. Friendly staff. I…read morerecommend this store specifically over all the other stores in the surrounding locations.

The guy who helped us was not at all interested in resolving our issue. He called the sales…read moreactivation cue to port our numbers in from another carrier back to Verizon but never actually submitted a request. We waited in Defiance for three hours while he continually said that we had not been activated yet. He was looking at social media and Snapchat throughout our entire visit, and was terribly unprofessional. He told us to go get dinner while we waited, and when I returned, another team member chimed in rudely that we just had to wait. It could take up to 24 hours. Now, 24 hours later, I am on the phone with Verizon giving the exact same information as their records indicate there was zero action taken by the staff at Defiance to reactivate my account. Do not even bother going in - they do not care about their customers.

So damn slow. Very inconvenient to come in and pay your…read morebill. Have been waiting in line almost 20 minutes. Oh and they make you pay a fee just to pay your bill.... Oh and they lie to get you to buy accessories and refuse to honor the warranty

gina is a wonderful representative and has been very heplful with all my line upgrades and billing…read morequestions

Broke my NEW iPhone by forcing the sim card in the wrong way THEN they told me that they would have…read moreto have a replacement phone sent to me in the mail. Nothing like lack of care for someones property on your part and having wait for another phone when it had nothing to do with my care of my NEW phone that I paid in full on my part. I'd give this place a lower star than a 1/5 but I had to round up on Yelp.

I came in with my father to get him a new phone. He recently suffered a stroke and needed something…read morewith more accessibility options. Adam spent over an hour with us, as recalling numbers, addresses, and other important info was difficult for a recent stroke victim. Adam was calm, patient, and knowledgeable. I live across the country, and I am happy knowing that as my pops ventures into the smartphone world, he can get in person help from staff like Adam when I'm away. Couldn't be happier with the staff here.

Dustin was amazing. We took my dad's phone that was on its last leg and a new unlocked phone to…read moreVerizon as we were unable to set up the new phone by changing the Sim card. Dustin spent a lot of time getting the new phone up and running. He was patient and explained everything. He is, by far, the most helpful Verizon employee we've had the pleasure to work with. Hire more like him and give him a raise.